Marriott International’s annual association and corporate customer conference, THE EXCHANGE, marked an optimistic milestone for the return of in-person meetings and events, one of the hardest hit segments during the COVID-19 pandemic. Held from July 13 -16, 2022, in the heart of New York City’s Times Square at the recently renovated New York Marriott Marquis, THE EXCHANGE brought together (approximately) 1,072 customers, hoteliers and industry leaders to engage and rally around new approaches to doing business; discuss topics of importance to today’s customers such as sustainability, diversity, equity, and inclusion, technology innovation, and the state of the industry; and reinforce the importance and value of in-person connections and coming together again.