News

March 2, 2023

Canadian Brands Join World Class Innovators to Showcase Next-Gen Hospitality Tech at HITEC 2023 in Toronto

Suppose I asked you to conjure up an image of a ‘tech hub.’ In that case, I imagine your mind might place you in the streets of Silicon Valley, rife with sprawling university-like tech campuses and unicorn start-ups causing a stir amongst technologists, investors, and consumers. Perhaps, your mind may jump to other global leaders in tech, such as London, UK, Beijing, New York City, or even Tel Aviv – but would Canada make that list? It certainly should.

By Alan Young, VP, Strategy | Hospitality, Infor

March 2, 2023

JW Marriott Phoenix Desert Ridge drives guest spend by 40% with IRIS’s mobile dining platform

IRIS, a leading provider of digital F&B and guest experience platforms, was deployed to provide guests with a seamless and efficient mobile dining service and to maximise F&B opportunities and drive revenue across the hotel.

IRIS

Phoenix, Arizona, United States

March 2, 2023

dailypoint announces first US-based hotel chain client

dailypoint expands operations to US territory. The US-based PIAZZA HOSPITALITY, specializing in the development and management of hotels, restaurants and spas in premier locations, has selected dailypoint as a full-service solution partner for their customer relationship and guest data management. This February, dailypoint CEO Dr. Michael Toedt and Marcus Regenberg, Vice President Business Development Americas met with Piazza Hospitality´s President Circe Sher in the US to sign the deal negotiated by Alex Bohnekamp, Chief Operating Officer of dailypoint.

dailypoint

Case Study

February 21, 2023

M3 and APS® Partner to Foster The Shepherd Hotel’s Mission – Positively Impact The Lives of Others

In 2011, Rick Hayduk, a long-time and experienced hotelier, was inspired to open a hotel that employed individuals with intellectual disabilities with the goal in mind of positively impacting the lives of others and giving everyone a chance for forward advancement in the hospitality industry. After learning the ins and outs of the hospitality industry for over three decades and becoming a true hospitality veteran, Hayduk opened The Shepherd Hotel in April of 2022 with the help of Rich Davies, a third-generation real estate developer, and incredibly involved Clemson Alumni.

February 15, 2023

Outrigger Hospitality Group Selects Solonis to Streamline Property Operations

Solonis, a leading provider of modern property management solutions, today announced a partnership with Outrigger Hospitality Group, a Honolulu-based barefoot-luxury brand and management company that owns/operates resorts, hotels and condominiums. Outrigger has selected Solonis to deliver its property management system and guest engagement technologies to its portfolio of 16 Hawaii Vacation Condo properties across Hawaii.

Solonis

Hawaii, United States

February 15, 2023

Interview: Skyware CEO Bob Palloni Shares Insights to Help Independent Hotels Navigate a New Era of Hospitality Technology

The hospitality industry has been engulfed in whispers of a technological overhaul for years. We were told that the sea of legacy platforms that essentially ruled the hospitality landscape would finally be abandoned for modern alternatives. But with each passing year, promises of widespread digital innovation were quietly broken, as countless hospitality brands held on to their original, legacy systems long past their expiration date.

By Alan Young, VP, Strategy | Hospitality, Infor

The next-gen metrics that move hotel P&L

Ad Guide

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

Mews

Ad AI Hospitality

Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer.

Lighthouse

February 14, 2023

M3 Recognized as 2022 Best of Gwinnett Winner

The votes have been counted, and the results are in! M3 is a 2022 Best of Gwinnett winner in Gwinnett Magazine’s annual readers’ poll.

Georgia, United States

February 14, 2023

Financial Future is Bright at the NOUN Hotel

When the NOUN Hotel in Norman, Okla., recently opened adjacent to the University of Oklahoma campus, PVNG by Aptech was there to power its Accounts Payable, Accounts Receivable, General Ledger, Statistics, Financials, and Bank Reconciliation processes. Choosing a financial management solution for a new hotel can be a daunting task, but for management of the NOUN the choice was easy due Aptech’s user-friendliness and exceptional support.

Aptech

Norman, Oklahoma, United States

Visual Matrix Property Management System (Image Technology Systems)

February 7, 2023

Visual Matrix Partners with Prestige Hotels & Resorts in Their Transition to WorldHotels Collection, With Continued Technology Enhancements

Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, expanded the number of cloud-supported hotels on its platform by more than 80% in 2022 and expanded the industrywide adoption of its product suite, including the expansion of its solutions across Prestige Hotels & Resorts’ portfolio of 17 distinctive hotels and resorts in British Columbia.

Canada

February 7, 2023

How Data Plays Into Crafting the Personalized Guest Experience

Do you ever wonder how Netflix or Amazon find the perfect content or products for you when you log on? These industry leaders have cracked the code to keep customers coming back through data-driven personalization—using unique customer insights to recommend the ideal products or shows that are perfect for them.

By Brett Thoreson, Co-Founder & CEO of CartStack / RezRecover, RezRecover by CartStack

Ernest - Lighthouse's AI for hoteliers

Ad AI Hospitality

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer.

Lighthouse

January 31, 2023

Mountainside Retreat Getting a Timesaving ‘Lift’ with New Accounting Solution

Business at the Mountain Lodge Telluride is simply sensational, especially since the slope-side sanctuary built for adventure seekers transitioned its back-office accounting solution to PVNG by Aptech. With business on a steady incline, the property needed an accounting system that streamlined data entry – especially when it comes to uploading payroll for its large seasonal workforce. PVNG gave Mountain Lodge Telluride the lift it was looking for.

Aptech

Telluride, Colorado, United States

January 26, 2023

Destination HITEC® 2023: Toronto

They say the only guarantees in life are death and taxes, but if you work in the hospitality technology space, at least one other certainty exists - the annual meeting of the minds that is HITEC®. For over 50 years, the Hospitality Industry Technology Exposition and Conference (HITEC) has become an industry staple, giving attendees a unique opportunity to witness new product launches and innovations while listening to expert panels, partaking in exclusive education sessions, and, of course, networking with industry peers. Hailed as the industry’s premier technology event, HITEC attracts attendees, exhibitors, and sponsors from around the globe. This year, the renowned conference is heading north to set up shop in Canada’s most glamorous hotspot - Toronto. And yes, that is where Drake and The Weekend are from!

By Alan Young, VP, Strategy | Hospitality, Infor

Press Release

January 18, 2023

“Animación at Ciclo - A Digital Dining Experience” to launch at the Four Seasons Hotel Austin

Four Seasons Hotel Austin is taking "dinner and a show" one step further as dinner is the show with a new activation set to launch this February. This winter, the Hotel announced the Texas debut of the state-of-the-art animated dining experience by award-winning TableMation Studios.

Four Seasons

Austin, Texas, United States

January 17, 2023

The Water Tower Inn Upgrades to the Latest in RFID Security Access Technology by ASSA ABLOY Global Solutions

ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced a successful upgrade of its VingCard Classic door locks at The Water Tower Inn to VingCard Classic RFID. A member of the Best Western Premier Collection and benefitting from the technology expertise of ASSA ABLOY Global Solutions for approximately 20 years, The Water Tower Inn with its recent lock upgrade can now ensure enhanced guest peace of mind and the ability to keep pace with evolving security solution trends.

Vingcard | ASSA ABLOY

Marie, Ontario, Canada

January 12, 2023

The Sagamore Hotel South Beach Celebrates the 20th Anniversary of Art Basel - Miami with Exceptional Guest Service Powered by Beachy Food & Beverage

Beachy, a leading provider of next-generation solutions and services for the country’s leading resorts, today announced that The Sagamore Hotel, South Beach successfully deployed its innovative mobile point-of-sale (POS) solution in time to welcome guests to the 20th anniversary of Art Basel – Miami. Beachy’s 5G cellular-enabled tablets gave the Sagamore operations team a fast and simple deployment strategy for mobile service on the pool deck and beach. Preparing the technology for record Art Basel crowds took less than a day. It seamlessly integrated with the property’s fixed POS and PMS solutions and eliminated the challenges associated with cables and power cords around the pool and long walks from the beach to a fixed POS terminal to place orders and tender payments.

Beachy

Miami, Florida, United States

January 4, 2023

Pyramid Global Hospitality Extends Data Analytics Partnership with Knowland

Today, Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, announced that Pyramid Global Hospitality has expanded its long-standing relationship with Knowland, implementing the group data solution in additional properties and utilizing the platform across its Americas portfolio.

The Knowland Group

December 27, 2022

M3 Propelling Into 2023 As It Surpasses 7,500th Hotel Milestone

M3, the hospitality industry's #1 cloud-based financial and data management platform, continues to propel its record growth and has exceeded 7,500 properties utilizing the platform throughout North America. M3 continues to expand its customer base and be a vital tool in the hospitality community with its services targeted to streamline and manage vital property operations.

December 21, 2022

Infor Hospitality Expands Partnership with Oliver Hospitality

Infor®, the industry cloud company, today announced its expanded partnership with Oliver Hospitality, a Nashville-based hotel and restaurant management company committed to offering engaging and thoughtful spaces for its guests. As part of Oliver Hospitality’s commitment to delivering unique experiences at each of its concepts, Infor HMS has previously been implemented at five properties to enhance guest stays, and unify and refine hotel operations. Now, Oliver Hospitality has decided to expand its work with Infor for its new Marconi Conference Center location just outside of Marshall, California.

Infor

December 19, 2022

Looking Forward to 2023 – Industry Trends

Moving into 2023, the hospitality industry continues to advance in guest-facing as well as back-office technology, allowing hotel owners and management groups the ability to increase revenue, lower labor costs, and streamline accounting functions, all while realigning resources to improve the guest experience. Some trends have been around for a while and continue to advance, such as cloud-based platforms, while there are others in the hospitality industry taking steps toward smart hotels and artificial intelligence. Over the course of 2023, you will see the industry shift to a level of progressiveness that we’ve never seen before by using more automation and contactless options as we build the bridge between the digital and physical worlds.

By Danielle Abram, Content Writer, M3