Technology

Coping with Crisis: Tackling Hospitality Labor Shortages Amid Pandemic and Tech Advances

According to a Perkbox survey, Hospitality is the fifth most stressful industry to work in, with 64% of employees suffering from workplace anxiety. Therefore, it is not surprising that a significant number of hospitality workers are reconsidering their employment situation and evaluating different career options. And, if possible, the COVID pandemic made things even worse: the 2022 US Job Market Report demonstrated that not only 45% of hospitality workers who have remained in the industry report lower job satisfaction now than before the pandemic, but also that around 25% of the ones who quit the industry are not willing to work in it again.

High-tech, high-touch has always been at the core of good hospitality

High-tech, high-touch has always been at the core of good hospitality, it's just that 4-5 Star hotels tend to choose to hide the overt tech from guest view. A high-end, global hospitality membership company bans the use of guest mobiles and guest PCs/tablets after 6pm, and hides its POS inside drawers, but it's still a state-of-the-art system. Site receptionists are always heads-up and greet guests by name and appear to have no tech but are using a top-end CRM system that pops up guest pictures once the member taps their mobile as NFC identification on arrival.

American Liberty Hospitality Leveraging AI for Enhanced End-to-End Hotel AP Automation

To give hotel AP managers, approvers, controllers and CFOs better tools to work through the invoice lifecycle, Aptech has entered into an integration partnership with Ottimate (formerly PlateIQ), a company providing AP automation via AI. Together, Aptech and Ottimate are giving time back to accounting teams by enabling them to upload paper and electronic invoices in bulk and eliminate 90% of vendor invoice processing. Houston-based American Liberty Hospitality is one of the first hotel management and development companies to leverage the joint technology.

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The Metric Hotel Deploys GuestCast by Hotel Internet Services to Deliver Personalized Guestroom TV Experiences

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful adoption of its GuestCast content streaming solution by The Metric Hotel in Los Angeles, California. An award-winning platform designed to easily adapt to the interests of each guest, GuestCast now plays an essential role in The Metric’s ability to cater to its young and international guest demographic. These tech-savvy travelers increasingly expect hotel in-room entertainment services to mirror their content-viewing preferences, regardless of where they travel.

National Hotel Miami Beach Embracing Flexible Financial Management Tools to Streamline Back-Office Operations

With 101 newly designed city and direct ocean view guest rooms in its historic tower and 36 luxurious cabanas and suites, The National Hotel Miami Beach is impressing guests with stunning views, luxury accommodations, personalized experiences, and unparalleled service. Invisible to guests at this AAA 4 Diamond oceanfront property is how efficiently the hotel’s finance team is operating thanks to the addition of two software solutions from Aptech: PVNG Enterprise Accounting and Targetvue Budgeting & Forecasting.

10,000-room Crystal Lagoons Project Opens in Orlando Just Steps From Disney World

More than 10,000 rooms will surround the lagoon powered by Crystal Lagoons® technology , recently inaugurated in the United States. It is located just steps from Disney World and Universal Studios in the heart of Orlando, the most visited destination in the US, with 75 million tourists annually. This city offers a wide range of entertainment options but lacks a beach, an issue remedied in this great development with a crystalline lagoon of the multinational innovation company founded by the scientist Fernando Fischmann.

The AI Paradigm Shift in Hospitality

In the realm of hospitality, we are witnessing a paradigm shift from a static, information-based web to a dynamic, AI-driven ecosystem. This transition is not just about technology; it is about reimagining guest experiences and operational efficiency. AI in travel is rapidly evolving from a supporting tool to a central interface, crafting personalised journeys for each traveller.

Hilton’s Plantation Beach Club Upgrades WiFi Network With Hotel Internet Services to Provide Guests With Latest in Online Connectivity

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully deployed a high-performance guest WiFi service upgrade at Plantation Beach Club at Indian River Plantation in Stuart, Florida. An oceanfront timeshare consisting of 30 fully furnished units and managed by Hilton Grand Vacations, Plantation Beach Club enhanced its WiFi network capabilities to ensure guest satisfaction with the quality of their online experience at the property.

North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement

Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS.

Tech Innovation Event by BLLA

BLLA announces its exclusive Roundtable discussion and Summit being held Sunday, January 21, 2024, in downtown Los Angeles at the Redbird owned by Chef Neal Fraser who's Fraser’s flagship restaurant features Modern American cuisine that is refined yet approachable and highlights the multi-cultural influences of Fraser’s native city – Los Angeles.BLLA Events continuously evolves and the smaller, more intimate events are a beloved part of the organization, per the feedback from attendees. We are thrilled to welcome guests to the Hotel Technology & Innovation Summit, set in the vibrant heart of Downtown Los Angeles with keynote speaker, Vaughn Davis, CEO of Relevant Hospitality. This isn't just another conference; it's a nexus for the most brilliant minds in the hospitality industry.Why Attend?🚀 Meet the Disruptors: Connect with a small, hand-picked group of innovators and industry disruptors. You'll be in the company of those who are redefining the future of hospitality.🤝 Intimate & Impactful: We believe in quality over quantity. Our event is designed to be intimate, fostering organic relationships and meaningful dialogues that invoke radical change.💡 Innovative Ideas, Real Solutions: Dive into sessions that challenge the status quo. Be part of discussions that turn revolutionary ideas into real-world solutions.📍 Right People, Right Place, Right Time: This is where the magic happens. The right conversation at the right moment can spark a transformation in your business and career.Details:Date: This Sunday, January 21Venue: Downtown Los AngelesDress Code: Business CasualSpots are limited, as we aim to keep this event as exclusive and engaging as possible. Reserve your seat now and be part of the revolution in hotel technology and innovation.Register NowLooking forward to welcoming you!

The Ashbrooke Hotel Delivers Ultimate in Guestroom Experience Personalization With GuestCast Streaming Platform

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with enhancing the quality of in-room entertainment experiences at The Ashbrooke Hotel with the deployment of its GuestCast streaming solution. A luxury property located in Wisconsin that specializes in serving as an adults only retreat, The Ashbrooke Hotel with GuestCast is now able to ensure that visiting guests can seamlessly align content with their unique TV-viewing interests.

Embracing the future of travel ... decentralization

In the evolving 'travelverse', where cutting-edge technology intersects with the timeless allure of exploration, the travel and hospitality industry stand at the cusp of a revolutionary shift. The integration of blockchain technology and Non-Fungible Tokens (NFTs) promises to redefine the landscape of travel experiences, loyalty programs, and the very essence of cultural interactions.

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