Hilton Garden Inn Cancun Airport GM Cecilia Betancourt shares how PMS platforms, digital check-in, and connected systems help hotels personalize service without replacing human connection.
The Ascott Limited (Ascott), the lodging business unit wholly owned by CapitaLand Investment (CLI), has announced the signing of Oakwood Thao Dien Ho Chi Minh City, as it continues to expand its presence across Vietnam's high-growth destinations.
The Ascott Limited (Ascott), the lodging business unit wholly owned by CapitaLand Investment (CLI), has announced the signing of Somerset Non Nuoc Da Nang Resort, as it continues to expand its presence across Vietnam's high-growth destinations.
The Ascott Limited (Ascott), the lodging business unit wholly owned by CapitaLand Investment (CLI), has signed Citadines Quy Nhon Resort, marking its first footprint in this emerging coastal city as it continues to expand its presence across Vietnam's high-growth destinations.
HARRIS Hotel & Conventions Sunshine Penang officially opens its doors today, marking the debut of the HARRIS brand in Malaysia and introducing a vibrant new hospitality, meetings and lifestyle destination in the heart of Ayer Itam.
In partnership with Verso Projects, a riverside renaissance at Shafston House will introduce Capella’s private residential expression to Brisbane in 2029.
ITC Hotels Limited announced the signing of a management agreement for Welcomhotel by ITC Hotels Salasar, a 145-key hotel set amidst one of Indias’s most revered spiritual destinations. Designed on a 6-acre site, the proposed hotel is envisioned to introduce a distinctive new destination that celebrates the region's rich cultural heritage while catering to the growing demand for pilgrimage tourism, destination weddings, social events, and experiential leisure travel.
The author argues that HITEC 2026 overlooked a key market gap: back-office AI that reduces overhead and drives margins, while vendors focused almost entirely on guest-facing tools.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Cendyn's CEO Michael Bennett, Chief Marketing Officer Nicki Graham, and EVP of Product Kevin Duncan.
The 196+ forum Munich and Hospitality Pioneers launch the 10th Hospitality UPGRADE Award, seeking European start-ups with smart, sustainable hotel solutions, with finals at Hotel Bayerischer Hof on October 7.
HSMAI Europe's Rising Leaders Council and Connecting Future Leaders program offer hospitality professionals aged 35 and under structured pathways to network, develop, and shape the industry across multiple European markets.
Catherine Donaldson takes a decidedly practical approach, moving past the philosophical debates about AI in hospitality to focus on where it is already delivering measurable results today. From AI voice agents answering calls around the clock to agentic workflows that coordinate operations without manual handoffs, she maps five proven use cases and makes the case that the performance gap between adopters and laggards is already widening.
New Regent's University London research finds 80% of hospitality recruiters pass over graduates for lacking work readiness, with soft skills and practical experience cited as the critical gaps.
ISHC is accepting nominations until July 14, 2026 for its Lori Raleigh Award, open to hospitality consultants aged 35 or under, with the award presented at the Annual Conference in Rome in September 2026.
The article outlines four design principles for integrating fitness technology in hotel wellness spaces, positioning equipment as a service, revenue, and sustainability asset.
Thursday brought a pointed analysis of Marriott's Google AI Mode deal as an intermediary swap rather than a distribution win, a World Panel viewpoint on the commercial shockwaves and tailwinds of Middle East tensions, and Radisson Hotel Group's launch of real-time AI price matching across all its properties. Two HITEC floor conversations with Agilysys and Trybe, strong C-suite appointments, and a bumper day of property openings across four continents completed the session.
A new 2026 report argues psychological well-being should be treated as a strategic priority in hospitality, covering employee culture, space design, human connection, and transformative guest experiences.
AI-powered group quoting agents and commercial strategy tools can unify hotel sales, revenue, and marketing teams on a single data view, cutting RFP response times from days to minutes.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Frank Pitsikalis, SVP of Product Strategy and CMO at Agilysys.
Rising legal exposure, health inspection failures, and leadership scandals illustrate why formal governance frameworks are now a strategic necessity for hotel operators of all sizes.
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