Latest News - Hospitality Net

September 22

Sloan Dean Launches the First AI-Native Hotel Management Company, Booking Says Distribution Isn't Zero-Sum, Replace Headcount with HPOR

Tuesday brought former Remington CEO Sloan Dean launching AIHG with 60-plus autonomous agents targeting 500+ basis points of GOP improvement, Booking.com arguing Hotrec data supports a balanced multi-channel model rather than a direct-vs-OTA zero-sum fight, and Actabl's H1 2026 data showing Full Service hotels cutting hours per occupied room by 3.1% while RevPAR grew 8.9%. Simple Booking opening hotel back offices to AI agents via Claude and ChatGPT, GBTA confidence rebounding to its 2026 high, and five property announcements rounded out the session.

Hospitality Net

Press Release Sustainability

September 22

Hilton Offers New Home2 Suites by Hilton Clean Energy Prototype Designed to Provide Higher Energy Efficiency, Lower Utility Costs and a More Sustainable Stay for Guests

Hilton's new optional clean energy prototype for Home2 Suites targets 30% higher energy efficiency and up to 40% lower annual energy costs, with zero operational emissions, for U.S. owners and developers.

Hilton

Opinion Article Sales & Marketing

September 22

Hotel Distribution Is Not a Zero-Sum Game

Hotrec data shows 56% of European hotel bookings in 2025 are direct, with no single OTA exceeding 20% share, supporting a balanced multi-channel model through 2030.

By Peter Lochbihler, Global Director Public Affairs, Booking.com

Opinion Article Operations & Strategy

September 22

Stop Managing Labor by Headcount: Why HPOR Should Lead the Conversation

H1 2026 data shows Full Service hotels cut HPOR by 3.1% and Select Service by 3.5%, even as occupancy rose to 67.9% and RevPAR grew 8.9%, making HPOR a sharper labor efficiency tool than headcount.

By Sarah McCay Tams, Head of Editorial, Actabl

Press Release Markets & Performance

September 22

Business Travel Confidence Rebounds to Its Highest Level of 2026 as Industry Plans for Disciplined Growth

GBTA's September 2026 poll of 604 travel professionals shows 63% are optimistic about the next 12 months, up 22 points from April, with buyer spend expectations and trip volume forecasts both rising sharply.

GBTA

Press Release Development

September 22

Astound Ventures launches, laser focused on driving net unit margin – ‘NUM’

Burt and Alex Cabañas launch Astound Ventures, a $30M collaborative investment fund targeting hospitality companies that improve net unit margin, with $8M raised and 10 portfolio companies so far.

Astound Ventures

Case Study Operations & Strategy

September 22

Strengthening the Guest Experience: How Bespoke Hotels is Using Canary Across its UK Portfolio

Bespoke Hotels deployed Canary across its 57-property UK portfolio to unify reporting, capture OTA guest data, automate messaging, and drive upsell revenue, recovering costs within weeks at each property.

Canary Technologies

Ad #1 Hotel PMS

See why hotels are switching to Mews

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Mews

Ad Be seen. Be trusted.

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Learn what makes us the industry-leader in what we do.

Hospitality Net

Development Renovation

September 22

The Hotel RIU Palace Mexico unveils its extensive renovation and new Elite Club service

RIU Hotels & Resorts has successfully completed the comprehensive transformation of the Riu Palace Mexico, one of our most cherished properties, having been the first Riu Palace hotel to open in Mexico back in 1999. Situated beachfront within the exclusive residential area of Playacar, the resort has elevated its architectural concept and interior design, now offering an All Inclusive experience reserved exclusively for adults.

RIU

Playa del Carmen, Mexico

Opinion Article Operations & Strategy

September 22

Customer Service Week and CX Day 2026

Customer Service Week runs Oct 5-9, 2026, with CX Day on Oct 6, offering operators a timely reminder to recognize frontline staff through simple, low-cost gestures year-round.

By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.

Development Pipeline

September 22

IHG Hotels & Resorts to bring Noted Collection to Jordan with a coffee-inspired hotel in Amman

IHG Hotels & Resorts has signed a franchise agreement with Al Ameed Coffee to introduce its new premium collection brand, Noted Collection, to Jordan. Located in Amman, the 50-key hotel will offer a distinctive stay inspired by the country’s rich coffee culture.

Noted Collection

Amman, Jordan

Press Release Sales & Marketing

September 22

IHG Hotels & Resorts named Official Hotel Partner of Men’s Rugby World Cup 2027

IHG becomes Official Hotel Partner of Rugby World Cup 2027 in Australia, leveraging its 160M+ member loyalty program and existing rugby relationships to drive accommodation demand and brand awareness.

IHG

Australia

Ad Be seen. Be trusted.

Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net

Press Release Sustainability

September 22

Suan Dusit Arun marks a year of positive urban impact, recording more than 951,000 visitors while helping to create a cooler, greener Bangkok

Suan Dusit Arun, Bangkok's largest public rooftop park atop Dusit Central Park, attracted over 951,000 visitors in its first year while recording measurable cooling, air quality, and stormwater benefits.

Dusit

Bangkok, Thailand

Press Release Development

September 22

Industry Veteran Sloan Dean Launches AI Hospitality Group, the First AI-Native Hotel Operating Company

Former Remington Hospitality CEO Sloan Dean launches AIHG, an AI-native hotel management company using 60-plus autonomous agents to cut back-office costs and target 500+ basis points of GOP margin improvement for owners.

AIHG

Development Rebranding

September 22

A Defining Moment for MGallery Collection: Brand Signs Ink 48 as Its U.S. Flagship Hotel in New York

Located in Hell's Kitchen on Manhattan's West Side, just steps from the Hudson River and within easy reach of Times Square, Hudson Yards and Broadway, Ink 48 is a landmark lifestyle hotel known for its expansive views over the New York skyline and waterfront. The property features 222 guestrooms, including 17 suites, a rooftop bar, restaurant and meeting facilities, making it one of the most prominent MGallery addresses in North America.

MGallery

New York, New York, United States

Opinion Article Operations & Strategy

September 22

Why Year-End Reconciliation Starts in October: A Procurement Framework for Q4 Capital Projects

Hotels that begin procurement reconciliation in October gain negotiating leverage, line-item cost visibility, and more time for competitive bidding before Q4 vendor capacity tightens.

By Francisca Fasua, Founder, Aurelia Hospitality Services

Press Release Sales & Marketing

September 22

When the Host Needs Hosting: Amelia Dimoldenberg Takes the Guest Seat with IHG Hotels & Resorts

IHG Hotels & Resorts partners with Chicken Shop Date creator Amelia Dimoldenberg for a global social campaign, featuring a loyalty-exclusive hotel package available at three U.S. properties.

IHG

United States

Press Release Development

September 22

Royalton Hotels & Resorts Returns to Full Strength in Jamaica with Five Resorts Open

Royalton Hotels & Resorts has reopened all five Jamaica properties across Negril and Montego Bay after significant renovations, with a sixth adults-only resort set to debut in summer 2027.

Royalton Hotels & Resorts

Jamaica

Development Renovation

September 22

Tivoli Avenida Liberdade Lisbon Unveils Its Reimagined Rooms and Suites

Tivoli Avenida Liberdade, Lisbon’s iconic luxury hotel since 1933, introduces a new expression of contemporary elegance with the unveiling of its remodelled Rooms and Suites. Rooted in the hotel’s architectural heritage and inspired by the spirit of Lisbon, this marks a significant new chapter for one of the city’s most distinguished addresses.

Tivoli

Lisboa, Portugal

Press Release Technology

September 22

HotelMinder Launches the Tech Index, Shifting from Popularity-Based, Hotelier Tech Ratings to an Expert-Led Evaluation Model

HotelMinder replaces popularity-based hotel tech ratings with an expert-led model combining consultant reviews, hotelier feedback, and AI signals, plus segment-specific awards for 2027.

HotelMinder

Press Release Development

September 22

HVS Europe Hotel Transactions Bulletin - Week Ending 18 September 2026

HVS Europe's weekly bulletin covers three hotel portfolio acquisitions across Germany, England, and Greece, totalling over 1,350 rooms changing hands.

HVS

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Technology Yesterday

Samsung Elevates Luxury Spaces with The Frame Hospitality Model

Samsung's Frame hospitality TV (HL03H), available in 55", 65", and 75" sizes, brings art display, AI personalization, and LYNK Cloud concierge services to luxury U.S. hotel rooms.

Samsung Electronics

United States

Technology Yesterday

White Rainbow scales its boutique hotel portfolio with Mews

White Rainbow, an 8-property boutique portfolio across the Adirondacks, Montana and Vermont, has deployed Mews PMS, RMS and Flexkeeping to replace fragmented per-property systems and support remote team operations.

Mews

United States

Human Resources Yesterday

Hozpitality Women Leadership Forum 2026 Brings Together Over 70 Industry Leaders in Los Angeles

Hozpitality Group hosted its first Women Leadership Forum in Los Angeles on October 7, drawing 70+ executives from hospitality, aviation, entertainment, and tourism for panel discussions on leadership and inclusion.

Hozpitality Group

Los Angeles, United States

Design & Architecture Yesterday

From Heritage Buildings to Hotel Stays, Meet the Salvaged Stay

Hotels.com's Unpack '26 report spotlights "Salvaged Stays," hotels in repurposed historic buildings, with top examples seeing search growth of up to 194% year over year.

GCSTIMES

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