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Hotel Yearbook Article The Hotel Yearbook 2025 - Annual Edition

Six USALI Changes Hotel Finance Executives Need to be Aware of in 2025

The Global Finance Committee (GFC), a committee of diverse industry professionals sponsored by the Hospitality Financial and Technology Professionals and the American Hotel and Lodging Association is responsible for the production of the Uniform System of Accounts for the Lodging Industry (USALI). The revised 12th edition USALI is scheduled to be effective in 2026. USALI is the global standard for financial reporting in the lodging industry and will feature important changes to financial reporting practices.

Robert Mandelbaum
By Robert Mandelbaum, Director of Research Information Services, CBRE Hotels
Hotel Yearbook Article HYB 2025 Sustainability Tech Edition

Sustainability Management in the ESG and Net-Zero Era

Research suggests that more than 75% of travellers prefer to stay in a sustainable hotel. While many hotels have implemented various sustainability measures, an important question remains: How sustainable is the hotel in reality? The depth and effectiveness of sustainability initiatives must be assessed beyond surface-level claims, and this is where data-driven approaches and benchmarking become crucial.

Muna Alnahdi
By Muna Alnahdi, Director Sustainability, Farnek Services LLC
Hotel Yearbook Article The Hotel Yearbook 2025 - Annual Edition

Top 10 Tech Trends Transforming Hospitality in 2025

AI is no longer just a digital concierge that answers basic guest inquiries. Today, AI is capable of acting as a fully-autonomous, artificial travel agent that shapes the entire travel experience, from tailoring booking preferences and suggesting personalised itineraries, to managing real-time updates and gathering feedback through post-stay surveys.

Markus Feller
By Markus Feller, CEO, LIKE MAGIC
Hotel Yearbook Article HYB 2025 Sustainability Tech Edition

Beyond the Buzzword: Lamington Group’s Blueprint for Sustainable Hospitality

With the introduction of the Digital Markets, Competition and Consumers Act (2024), businesses face significant fines for misleading environmental claims. While intended to provide reassurance to consumers, this has led many to stay silent about their sustainability efforts for fear of getting it wrong. Yet, with the climate emergency and overuse of resources, access to transparent information has never been more vital in raising the bar.

Lucy Eaglesfield
By Lucy Eaglesfield, ead of Sustainability, Lamington Group
Hotel Yearbook Article The Hotel Yearbook 2025 - Annual Edition

Top 10 Reasons to Replace Your POS System in 2025

The hospitality industry is experiencing a fundamental change in how guests interact with restaurants and hotels. Traditionally, Point of Sale (POS) meant a fixed terminal with an employee taking orders from guests across a counter. Today's reality is radically different, with guests expecting to order and pay however they prefer, whether through their phones, at self-service kiosks, via apps, or through traditional staff interactions. As consumer expectations evolve, traditional POS systems are struggling to keep pace. Below are the top 10 reasons to consider replacing your POS system in 2025, along with actionable insights to help hospitality leaders prepare for the future.

Rohith Kori
By Rohith Kori, Senior Vice President, Product Strategy, F&B, Agilysys
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Hotel Yearbook Article The Hotel Yearbook 2025 - Annual Edition

Content Strategy for Hotels in 2025: It’s Time to Embrace AI

Content marketing has long been the “anti-marketing” tool for astute marketers. In a world where ads are ignored, phone calls go unanswered, and emails go straight to the spam folder, sharing helpful content allows brands to engage target audiences without overtly promoting products.

Daniel Craig
By Daniel Craig, Founder & Chief Strategist, Reknown, Reknown Marketing
Hotel Yearbook Article The Hotel Yearbook 2025 - Annual Edition

Top 10 Trends Shaping Digital Marketing in 2025

Digital marketing continues to evolve rapidly, driven by the rapid advancement of artificial intelligence (AI) tools. Changes in consumer behavior and a focus on personalization and the data driving it will impact digital marketers more profoundly in 2025. Partnering with experts who can help hoteliers navigate this evolution will ensure a smooth transition and, in turn, enhance the customer experience. Here are 10 digital marketing trends we believe will have the most significant impact on our industry.

Chris Egan
By Chris Egan, Chief Product Officer, Cendyn™
Hotel Yearbook Article The Hotel Yearbook 2025 - Annual Edition

Top 10 Reputation Management Trends Impacting the Hotel Industry in 2025

The hotel industry faces a significant shift in 2025 with technology and evolving consumer behavior. As guests seek personalized and immersive stays, hoteliers need to adapt. The top 10 emerging trends, including AI-driven guest communication and focus on recent reviews, will reshape reputation management in hotels.

Tobias Roelen-Blasberg
By Tobias Roelen-Blasberg, Co-Founder, MARA Solutions GmbH
Hotel Yearbook Article HYB 2025 Sustainability Tech Edition

Foreword: Technology: a Catalyst and a Challenger for Sustainability

In the dynamic world of hospitality, technology acts as both a catalyst and a challenger in our pursuit of sustainability. What I mean by this is that beyond its utility in streamlining operations and enhancing guest experiences, technology forces us to rethink our relationship with the natural world, society, and economies. Is technology the silver bullet to the major planetary challenges? Or is it a set of tools to help with our incremental improvements on the sustainability path? Or rather, is technology blinding us to the needs of behavioural and managerial changes in sustainable hospitality?

Willy Legrand
By Willy Legrand, Professor, IU International University of Applied Sciences Germany, IU International University of Applied Sciences
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Development Pipeline

Royalton Chic Resorts To Debut In Jamaica

In the midst of ITB Berlin, Blue Diamond Resorts is unveiling its latest venture in the Caribbean: Royalton CHIC Jamaica Paradise Cove, An Autograph Collection All Inclusive Resort - Adults Only, set to debut in late 2026. Building on the success of Royalton CHIC Resorts in Cancun, Punta Cana, Antigua and the upcoming resort in Barbados, this highly anticipated opening will bring the brand's signature blend of sophistication, trendiness, and vibrant social experiences to Jamaica for the first time.

Royalton CHIC Resorts
Runaway Bay, Jamaica
Hotel Yearbook Article The Hotel Yearbook 2025 - Annual Edition

Visioning 2025: The Top Trends Transforming The Employee Journey

Hospitality thrives on human connections. While guest experiences are at the heart of business strategies, the industry is now recognising that exceptional guest journeys are only possible when equal attention is paid to the employee journey. As we approach 2025, the focus on empowering and supporting hospitality professionals is set to transform the industry. This article explores the trends and innovations redefining the employee experience and shaping hospitality’s future.

Custódio Barreiros
By Custódio Barreiros, Founder & CEO, EIP MGT
Hotel Yearbook Article

Development Renovation

Palladium Hotel Group Announces Major Expansion in Jamaica

Palladium Hotel Group announces it has begun construction to expand Grand Palladium Hotels & Resorts in Jamaica, Montego Bay, promoted by asset owner Grupo Empresas Matutes. The transformative $20 million project will add over 948 new rooms to the resort, which currently has a total of 1,049 rooms, distributed across two hotels: Grand Palladium Lady Hamilton Resort & Spa and Grand Palladium Jamaica Resort & Spa.

Grand Palladium Hotels & Resorts
Lucea, Jamaica
Press Release General Management

Remington Hospitality Accelerates Growth in CALA Region with Strategic Addition

Following a year of robust growth, Remington Hospitality is strengthening its presence in the Caribbean and Latin America (CALA) with the addition of ONE | GT in Grand Cayman in the Cayman Islands. This latest addition marks another milestone in Remington’s rapid expansion across the region, underscoring its dedication to delivering exceptional hospitality experiences and elevating its portfolio in key destinations.

Remington
Cayman Islands