Sales & Marketing

20 years of Global Hotel Alliance celebrated at Hotel Adlon Kempinski

The Global Hotel Alliance (GHA), including founding member Kempinski Hotels, celebrated its milestone birthday in style at the Hotel Adlon Kempinski Berlin. In keeping with the International Hospitality Investment Forum (IHIF) taking place in Berlin, where the special customer loyalty programme was launched 20 years ago, numerous guests were able to toast the success together.

Chef Ferran Adrià unveils latest creation: An overnight stay at elBulli1846

Calling all bon vivants and connoisseurs! Ferran Adrià, the father of modern occidental gastronomy and one of the most influential chefs in the world, is opening the doors of elBulli1846 for a once-in-a-lifetime stay on Airbnb. Guests will be able to sleep in the former restaurant, a mythical space with spectacular Mediterranean sea views, venerated by food lovers around the world.

UN Tourism Launches Tourism Investment Guidelines for Albania

The “Tourism Investments and Economic Development in Europe” conference, jointly organized with Ministry of Tourism and Environment of Albania, was held within the framework of the UN Tourism Regional Commission for Europe. High-level delegates included investors from the hospitality, aviation and real estate industries, alongside private sector stakeholders and various heads of various international organizations.

Galgorm is First in UK to Benefit from Maestro All-In-One PMS, Right Revenue Integration

Maestro PMS has recently partnered with Right Revenue to streamline and enhance revenue-management capabilities for its joint independent hotel customers. Right Revenue takes robust guest history data that resides in Maestro PMS, runs rate recommendations for each room type through complex machine learning and AI, then pushes a new pricing strategy back into Maestro PMS at the touch of a button. By analyzing booking patterns and making recommendations on rate strategies, hotels can drive more profit to the bottom line.

EHL organizes a conference panel on the theme "Managing Hotels in Times of War"

 EHL Hospitality Business School, a leader in hospitality management education, is proud to announce its upcoming conference panel, "Managing Hotels in Times of War," as part of its “Hospitality for Society” initiative. The conference, scheduled for Tuesday, April 30th, will bring together industry experts to discuss the operational challenges of navigating the hospitality industry in conflict zones.

Stay up all night in the Hidden Library of St Paul’s Cathedral, now on Airbnb

Airbnb is inviting bookworms on the ultimate literary escape: an overnight stay in the Hidden Library of St Paul’s Cathedral – hosted by Abby Parker of BookTok’s @abbysbooks. Tucked away in one of London’s most iconic landmarks, the Hidden Library allows guests to immerse themselves in the enchanting world of literature – exclusively listed on Airbnb. It will also be the first time that someone has officially slept inside the Cathedral since the St Paul’s Watch protected the building during World War II.1

It's Time for Hotel Marketers to Put AI to Work

Asking whether hoteliers should use generative AI tools like ChatGPT, Microsoft Copilot, or Google Gemini to help plan and execute content in 2024 is a bit like asking whether we should use a property management system to handle rates and inventory. You probably can get by without it, but it's a genuinely bad idea. Let me ask you this: Do you think the smartest hoteliers ignore helpful technology in their marketing and content development practices? What about the OTAs? Of course not. 

The Art of Delegation: Connecting Andy Warhol's (Human) Assistants to ChatGPT

Can ChatGPT Replace Human-Created Hotel Marketing Content? 

Short answer: Yes.

Long answer: Faced with the threat of human obsolescence in the creative sector, I believe the considerations I have previously expressed regarding the future of hospitality also apply to content creation. In an article titled "The Hotels of the Future: Anthropocentric, Technocentric, and Hybrid," I discussed the possibility that, in the near future, three types of hotels might coexist, differentiated not by stars or reputation but by the percentage of biological staff employed. This perspective offers an intriguing parallel with the content creation sector, where I believe two likely scenarios will emerge: on one hand, content produced entirely by humans could become a luxury ("Human-as-Luxury"), sought after for its authenticity and intrinsic value, similarly to the contemporary appreciation for traditional craftsmanship. On the other hand, the figure of the content "creator-as-director" emerges, who utilizes artificial intelligence models to execute content, thereby redesigning the human role from creator to project manager. This discussion is more easily understandable, I believe, by looking at the world of art (which is the purest and least vile form of content creation):

Expert Views (12)
View all Answers

Young Hospitality Summit 2024 Explores The Theme "Double B: Bridging Concepts, Beyond Realities"

Don’t Miss Your Chance for an Unprecedented Exploration of Hospitality Innovation: YHS 2024 Invites You to Embark on a Three-Day Journey, as We Dive Deep into the Theme of 'Bridging Concepts, Beyond Realities'. Experience Engaging Panel Discussions, Keynote Speeches, and Networking Opportunities That Will Shape the Future of Hospitality and Beyond. 

TrustYou präsentiert revolutionäre Plattformen zur Verbesserung der Customer Experience auf der ITB Berlin 2024

TrustYou, ein weltweit führender Anbieter von Lösungen für Gästefeedback- und Hoteltechnologie, gibt die Einführung seiner innovativen Customer Experience Platform (CXP) auf der ITB Berlin 2024 bekannt. Diese neu konzipierte Plattform markiert einen bedeutenden Meilenstein in TrustYou’s Mission, Kundenerlebnisse neu zu definieren und die Gästeerfahrungen in der Reisebranche zu verbessern.

CETT Barcelona School of Tourism, Hospitality and Gastronomy wins European Mise en Place Cup 2024

The 16th edition of the European Mise en Place Cup (EMCup) took place on Sunday 4 and Monday 5 February in Maastricht. The theme of this edition was "When artificial intelligence meets human intelligence - The rise of a new generation". The winner of the EMCup 2024 is CETT Barcelona school of tourism, hospitality and gastronomy from Spain, followed by HIM Hotel Institute Montreux from Switzerland and Hotel Management School Maastricht, the Netherlands. These top 3 competed against 23 other European hotel schools for two exciting days. During this competition, a total of 115 students gave everything to win that coveted 1st place and show their ideas about 'AI meets human intelligence'.

Nikki Beach Global Announces New Brand, Lucia, Set to Debut in March 2024

Nikki Beach Global, the international luxury lifestyle and hospitality group renowned for resorts and beach clubs around the world, announced today the upcoming launch of a new brand concept, Lucia, set to debut in Cannes, France in March 2024. After a quarter-century of successful operations, Nikki Beach Global is embarking on an exciting expansion journey, promising an entirely new experience in terms of design, ambiance, and food & beverage offerings. The fresh concept will also extend the brand’s reach beyond the boundaries of summer and coastal destinations to potential metropolitan or even winter locations.

Elves wanted: Spend the holidays at Santa’s Official Post Office, now on Airbnb

Santa’s Official Post Office1 in Rovaniemi, Finland, is expected to receive over 30,000 letters daily from children and adults around the world this year. In a bid to attract novice elves, a magical cabin stay has been listed on Airbnb for guests – free of charge – to roll up their sleeves, lend a hand with the backlog of letters and experience the joy of the holiday season from the Arctic Circle.

Citadines Arnulfpark Munich Hotel Increases Group ADR Using IDeaS G3 RMS

Citadines Arnulfpark Munich hotel is ideally situated just a few minutes away from Munich’s main train station and the city centre. The hotel offers guests a variety of modern and functional rooms, studios, and apartments, making it suitable for both short and long stays. A key feature of the property is its fully equipped kitchens, which appeal to guests requiring more space for extended stays.