The author advocates for industry-wide collaboration between hotels, trade organizations, and educational institutions to address talent challenges through better compensation, flexible schedules, and hybrid roles.
Newport Hospitality Group's annual leadership retreat in Myrtle Beach focused on their "Living Hospitality" philosophy, emphasizing empathy and authentic service while recognizing top performers across their portfolio.
Comparative research shows trust-based hotel cultures survive revenue crises at 1/45th the cost of high-pay compensation cultures, with trust reserves proving more valuable than premium wages during downturns.
Hotels face a critical skills gap as teams lack practical AI fluency needed to work confidently with autonomous systems handling operations and guest services.
The Staffing Agency report reveals Canadian hospitality spending reached $104 billion in 2025, but operators struggle with high turnover despite hiring above pre-pandemic levels.
The article argues hospitality's personal touch is already compromised by 74% annual turnover rates and widespread burnout, not threatened by AI.
Kennedy Training Network offers free webcast series on hospitality communication skills and sales techniques, sponsored by Travel Outlook and Track Hospitality Software.
The article argues that while AI improves recruiting efficiency, human recruiters remain essential for evaluating nuance, culture fit, and soft skills that determine hiring success.
Kline led franchise development for 12 years at My Place Hotels and sold over 800 franchise units during his 40-year hospitality career.
The René Redzepi scandal exposes systemic toxicity in Michelin-starred kitchens, challenging the industry's long-held belief that culinary excellence justifies workplace abuse.
The guide provides step-by-step protocols for training hotel staff to serve autistic guests, with certified properties reporting triple-digit increases in bookings.
Regent's University London research finds 58% of hospitality recruiters prefer hiring graduates with personal referrals over cold applications.
Spain recorded over €4 billion in hotel investment last year, 50% higher than 2024, ranking second in Europe behind the UK.
GBTA replaces its Member Hub with Community+ and adds Learning platform, offering AI-powered resources and GTP certification pathways.
Otelier's annual awards program recognizes outstanding night auditors, with five finalists receiving gift baskets and the winner earning $250 plus industry recognition.
ISHC and IHIF recognized Ina Plunien from Cain for her expertise across hospitality investment lifecycle and commitment to mentoring junior talent.
Applications open until June 15, 2026, with the winner receiving board seat, PTM sponsorship, and global mentorship opportunities.
The AHLA Foundation's annual women's leadership event drew 1,000 hospitality professionals to Atlanta, featuring 50+ speakers and 20 breakout sessions focused on advancing women in executive roles.
Suzanne Speak of Radisson discusses leadership challenges including menopause, a topic rarely addressed in hospitality management.
The Foundation honored Sarai Jacko of Fairmont and Justin Knight of Apple Hospitality REIT at FORWARD/26 for advancing women's careers in hospitality leadership.