What Visual Matrix is Learning From You – Lessons From the Road

There’s something grounding about walking in a hotel’s back hallways and hearing real stories, in real time, from real hoteliers. Lately, we’ve been doing just that: sitting in lobbies, behind front desk counters, joining team huddles, and absorbing...

Lauren Crocket

Chief Marketing officer

Visual Matrix Property Management System (Image Technology Systems)

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Property Technology

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Travel Technology

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Lodging Industry

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Guest Experience

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Opinion

What hotels get wrong about changing tech – and how to get it right

Changing your property management system (PMS) is one of the most important – and potentially disruptive – technology decisions a hotel can make. When it goes well, you unlock efficiency, revenue and a better guest experience. When it goes wrong, it...

Tom Brown

Senior Copywriter at Mews

Mews

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Property Technology

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Revenue Management

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Travel Technology

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Innovation

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Opinion

Empowering the Few to Serve the Many: How Tech Is Rescuing Hotels from the Staffing Crisis

The hospitality industry is facing a perfect storm. Hotels across America are desperately short-staffed, with vacant positions collecting dust despite better wages and beefed-up benefits. When employees come aboard, they jump ship at an alarming rat...

Motti Tadmor

Vice President and Head of Hospitality

IBS Software

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Human Resources

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Travel Technology

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Lodging Industry

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Recruitment

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Opinion

Agentic AI and Hotel PMS: Brace Yourself for a Positive Impact

The business community has welcomed artificial intelligence as a key means of adapting to today’s changing workforce and recommending actions based on data analytics; however, according to experts, the hotel industry has yet to leverage it fully. A ...

Lisa Jane Wheaton

Senior Project Strategist at Maestro PMS

NORTHWIND-Maestro

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Travel Technology

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Chatbots, Robotics & AI

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Opinion

Airline NDC and travel bidding: The new era of airline distribution

Airlines face a challenge: they struggle to make a profit and please diverse passenger groups at the same time. Traditional ticket sales work well for basic flights, but fail at upselling upgrades, meals, or eco-options, because legacy systems weren...

Ivan Verkalets

СTO & Co-Founder at COAX

COAX

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Environment & Sustainability

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Travel Technology

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Business Travel

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Online Travel Agencies (OTA)

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Opinion

The Importance of Secure and Scalable Hospitality Infrastructure

When a guest walks into your hotel, they expect a seamless experience. The check-in should be quick, their key should work instantly, and payments should just happen. None of that is possible without the right infrastructure – and most of the time, ...

Tom Brown

Senior Copywriter at Mews

Mews

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Property Technology

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Travel Technology

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Lodging Industry

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Innovation

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Opinion

HITEC Rewind: Decentralized Identity and the Future of Hospitality

At HITEC Indianapolis, one of the most forward-thinking sessions tackled a topic set to redefine how the hospitality industry engages with its guests: Decentralized Identity, sometimes referred to as Self-Sovereign Identity (SSI). In a world where p...

Henri Roelings

Founder, Hospitality Net

Hospitality Net

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Property Technology

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Travel Technology

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PCI Compliance

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Opinion

The Joys of PMS Migration: How to Transition to Cloud-Native with Confidence

For many hoteliers, this story will feel familiar: your legacy Property Management System (PMS) no longer meets the needs of your operation. Workflows are clunky, guest experiences inconsistent, and the thought of switching feels too costly or compl...

Lauren Consiglio

Digital Copywriter at Mews

Mews

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Property Technology

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Travel Technology

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Lodging Industry

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Opinion

From Crisis to Control: Why Cybersecurity Should Be on Every Hotelier’s Agenda

Cybersecurity probably isn’t high on your list of passions. But for any hotelier, it should be.

Tom Brown

Senior Copywriter at Mews

Mews

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Property Technology

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Travel Technology

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Lodging Industry

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Innovation

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Opinion

Unlocking Hotel Potential: The Top 10 New Mews Features Every Hotelier Should Use

One of the great benefits of cloud-native technology is the ability to move at pace. Technology must move quickly to help hoteliers find new efficiency gains and revenue streams, and that’s exactly what Mews has been doing.

Tom Brown

Senior Copywriter at Mews

Mews

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Property Technology

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Travel Technology

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Innovation

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Guest Experience

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