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Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly

Hotels are generating more guest feedback than ever, with the number of reviews continuing to rise across platforms. Recent data from Customer Alliance shows that review volume in July 2025 was 5.4% higher than in July 2024, reflecting how quickly g...

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Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly20 August 2025Customer AllianceReputation Management
Customer Alliance introduces AI Insights: discover growth opportunities in guest feedback instantly
Opinion

How to Catch a Hotel’s Review Score Drop Before It Hurts Bookings

Imagine that your hotel’s average review score is going down. Not dramatically but enough to raise concern. A few decimal points can mean fewer bookings, lower visibility, and reduced trust with new guests. You check service quality. Everything seem...

Anna Belash
Anna Belash
Chief Marketing Officer at Exely
Exely
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Anna Belash
by Anna Belash
18 August 2025ExelyReputation Management
Exely
Supplier News

For-Sight CRM Expands Strategic Partnership with GuestRevu

For-Sight, a leading provider of CRM and marketing solutions for the hospitality industry, is proud to announce the expansion of its partnership with GuestRevu, the multi-award-winning guest feedback and reputation management platform. As part of th...

GuestRevu
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Property Technology
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For-Sight CRM Expands Strategic Partnership with GuestRevu23 July 2025GuestRevuReputation Management
For-Sight CRM Expands Strategic Partnership with GuestRevu
Opinion

Booking.Yeehaw! Riding the Booking.com Ranking Reshuffle Rodeo

The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably...

Sarah Came
Sarah Came
Copywriter and Digital Marketing Specialist, GuestRevu
GuestRevu
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Online Travel Agencies (OTA)
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Sarah Came
by Sarah Came
10 July 2025GuestRevuReputation Management
GuestRevu
Video

HITEC Rewind: Shiji’s Ryan King on Why Experience Is the New Currency in Hospitality

At HITEC 2025, Ryan King, Senior Vice President for the Americas at Shiji Group, discussed why guest experience is measurable, and why it matters more than ever. He explained how tools like the Guest Review Index (GRI) allow hoteliers to detect oper...

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HITEC Rewind: Shiji’s Ryan King on Why Experience Is the New Currency in Hospitality 9 July 2025Solution providers HntvShiji
Supplier News

The Commercial Strategy Disconnect: Is Your Digital Strategy Driving Hotel Profit or Just Activity?

In today’s competitive landscape, the goal isn’t just to be busy, it’s to be profitable. As a commercial leader, you’re focused on the big picture: optimizing revenue, driving direct bookings to reduce acquisition costs, and building a brand that co...

Lodging Interactive
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The Commercial Strategy Disconnect: Is Your Digital Strategy Driving Hotel Profit or Just Activity?24 June 2025Lodging InteractiveReputation Management
The Commercial Strategy Disconnect: Is Your Digital Strategy Driving Hotel Profit or Just Activity?
Supplier News

Sojern and HotelKey Launch Market Leading Real-Time Guest Feedback Integration During HITEC 2025

Sojern, the leading digital marketing platform built for hospitality, and HotelKey, a leading next-generation Property Management System (PMS) provider, today announced the launch of a market-leading real-time guest feedback integration. This native...

Sojern
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Sojern and HotelKey Launch Market Leading Real-Time Guest Feedback Integration During HITEC 202518 June 2025SojernReputation Management
Sojern and HotelKey Launch Market Leading Real-Time Guest Feedback Integration During HITEC 2025
Supplier News

New NPS Strategy Playbook Helps Hotel Leaders Turn Guest Loyalty into Measurable Growth

In an industry where guest experience is the ultimate currency, a new resource is making it easier than ever for hospitality professionals to convert customer sentiment into smarter decisions and stronger revenue.

Lure Agency
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Revenue Management
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New NPS Strategy Playbook Helps Hotel Leaders Turn Guest Loyalty into Measurable Growth16 June 2025Lure AgencyReputation Management
New NPS Strategy Playbook Helps Hotel Leaders Turn Guest Loyalty into Measurable Growth