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Levering Cinematic Success with Fairmont The Queen Elizabeth’s Barbie Adventure
Opinion

Levering Cinematic Success with Fairmont The Queen Elizabeth’s Barbie Adventure

Fairmont’s ambitious Beyond Limits campaign embodies the essence of this luxury brand’s recognition that accommodations are infinitely more than comfortable beds. The brand-wide campaign epitomizes one of the tenets of the Mille Club, a program we (...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Fairmont
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Sales & Marketing
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Guest Experience
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
7 December 2023Hotel Mogel Consulting LimitedLuxury Travel
Levering Cinematic Success with Fairmont The Queen Elizabeth’s Barbie Adventure
Opinion

Change is Inevitable, Growth is Optional

I was asked by my team to provide insights from the road, what I’ve seen, and what trends and challenges are looming on the horizon. I joked that I needed to dust off my crystal ball, but in reality, the only prediction I feel comfortable making is ...

Jeff Bzdawka
Jeff Bzdawka
Chief Executive Officer at Knowland
The Knowland Group
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MICE
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Business Travel
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Markets & Performance
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Luxury Travel
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Jeff Bzdawka
by Jeff Bzdawka
4 December 2023The Knowland GroupLuxury Travel
The Knowland Group
Opinion

The Mille Club: Details, Details, Details

In this installment of the Mille Club column, we are going to address some of the little things that differentiate your property. To recap, membership qualification for the Mille Club is simple: offer rates of more than a thousand (hence ‘mille’) do...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Clubs
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Guest Experience
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
4 December 2023Hotel Mogel Consulting LimitedLuxury Travel
Hotel Mogel Consulting Limited
What Is a Luxury Hotel by Today’s Standards?
Opinion

What Is a Luxury Hotel by Today’s Standards?

Historically, the idea of "luxury" in the travel and hospitality space has typically been associated with all the pleasures of staying at five-star hotels such as the Ritz Carlton’s or Four Seasons’ of the world, who are widely popularized and known...

Kirk Pederson
Kirk Pederson
President of Sightline Hospitality
Sightline Hospitality
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Luxury Travel
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Kirk Pederson
by Kirk Pederson
20 November 2023Sightline HospitalityLuxury Travel
What Is a Luxury Hotel by Today’s Standards?
How to Train Your Staff to Meet Luxury Service Standards Without Sounding Scripted and Insincere
Opinion

How to Train Your Staff to Meet Luxury Service Standards Without Sounding Scripted and Insincere

Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Sales & Marketing
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Education & Professional Development
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Guest Experience
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Luxury Travel
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Doug Kennedy
by Doug Kennedy
15 November 2023Kennedy Training Network (KTN)Luxury Travel
How to Train Your Staff to Meet Luxury Service Standards Without Sounding Scripted and Insincere
Instagram-Worthy Hotel Stays That Build Brand Champions
Opinion

Instagram-Worthy Hotel Stays That Build Brand Champions

Imagine a hotel without a front desk or a concierge station. Now imagine that hotel’s lobby with comfortable, shared spaces that blend leisure with business. Today these properties exist, and guests love them.

Sneha Thuppul
Sneha Thuppul
Director, Product Management, Agilysys
Agilysys
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Social Media
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Brand Marketing
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Luxury Travel
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Sneha Thuppul
by Sneha Thuppul
18 October 2023AgilysysLuxury Travel
Instagram-Worthy Hotel Stays That Build Brand Champions
Creating Truly Authentic Hospitality Moments Essential to Elevating a Luxury Property’s Brand
Opinion

Creating Truly Authentic Hospitality Moments Essential to Elevating a Luxury Property’s Brand

What makes a luxury property different from other hotels? While some might say it’s the grandeur of the property – the building, the artwork, the furniture – others may say it’s the amenities – the heated bathroom floors, lush towels and floor-lengt...

Don DeMarinis
Don DeMarinis
Senior Vice President, Sales for Agilysys Americas and EMEA
Agilysys
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Property Technology
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Guest Experience
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Luxury Travel
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Don DeMarinis
by Don DeMarinis
11 October 2023AgilysysLuxury Travel
Creating Truly Authentic Hospitality Moments Essential to Elevating a Luxury Property’s Brand
Embracing Technology to Enhance Hospitality: How Rotana is Breaking Down Silos for a Seamless Guest Experience
Opinion

Embracing Technology to Enhance Hospitality: How Rotana is Breaking Down Silos for a Seamless Guest Experience

In a dynamic world where technology is rapidly advancing, the hospitality industry is at the precipice of a transformative era. Embracing innovative technologies promises to elevate guest experiences, empower hospitality employees, and streamline op...

Harriet Ruby
Harriet Ruby
Head of Marketing
Thynk.Cloud
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Information Technology
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MICE
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Luxury Travel
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Harriet Ruby
by Harriet Ruby
9 October 2023Thynk.CloudLuxury Travel
Embracing Technology to Enhance Hospitality: How Rotana is Breaking Down Silos for a Seamless Guest Experience