A candid 2026 reassessment of revenue management maturity, arguing that despite better tools and AI adoption, the gap between capability and actual decision-making performance remains the industry's core challenge.
Before investing in AI platforms, hotels should first identify which operational workflows are worth improving, as most have an application problem, not a technology gap.
The author argues that asset-light franchising and management contracts have permanently replaced real estate ownership as the dominant growth model, citing Hilton, Hyatt, IHG, and Marriott expansions as proof.
Hotrec data shows 56% of European hotel bookings in 2025 are direct, with no single OTA exceeding 20% share, supporting a balanced multi-channel model through 2030.
H1 2026 data shows Full Service hotels cut HPOR by 3.1% and Select Service by 3.5%, even as occupancy rose to 67.9% and RevPAR grew 8.9%, making HPOR a sharper labor efficiency tool than headcount.
Customer Service Week runs Oct 5-9, 2026, with CX Day on Oct 6, offering operators a timely reminder to recognize frontline staff through simple, low-cost gestures year-round.
Hotels that begin procurement reconciliation in October gain negotiating leverage, line-item cost visibility, and more time for competitive bidding before Q4 vendor capacity tightens.
A critical review of Capella Bangkok, recently ranked #2 in the world by 50 Best Hotels, examining whether the property lives up to its top-tier reputation.
Three design principles for developers to turn arrival sequences into value-generating experiences: choreographed circulation, spatial hierarchy and thresholds, and staged anticipation.
A research-informed opinion piece ranks 10 favourable and 10 challenging countries for hospitality operators, arguing tax rates alone are poor predictors of where a business will thrive.
The Philippines' DICT launched AI assistant "Kuya A" inside the eGovPH Superapp for 40-60M users, already answering tourism queries with no connection to DOT's data or accreditation registry.
Housekeeping accounts for up to 35% of hotel labor costs and is the top driver of guest satisfaction, yet remains chronically underfunded, understaffed, and undervalued by most ownership groups.
Google's AI Mode compresses the OTA research session that drove the billboard effect, threatening the core mechanism behind direct booking conversion and guest loyalty strategies.
A strategic opinion piece arguing that AI's real value for hotels lies in surfacing hidden demand signals across the guest journey, not just automating tasks, with readiness assessed across leadership, data, team skills, and governance.
A hospitality manager reflects on growing up beside a storied Canadian resort hotel, and how early encounters with its exclusive world sparked a four-decade career in the industry.
OUTRIGGER Maldives Maafushivaru GM John Allanson outlines how the 81-villa resort has built structured wellness programs, including holistic fitness and healing retreat packages in 3-, 5-, and 7-night formats.
The author argues that destination resorts should build sales teams from within, identifying guest-facing staff with commercial instinct and developing them through structured apprenticeships rather than costly, high-turnover external hires.
The article argues that the true cost of hotel technology lies not in licensing fees but in fragmented workflows, manual processes, and disconnected data that drain staff time and limit guest service quality.
A structured guide applying Design Thinking's five stages to help hotel employees evaluate brainstormed ideas and develop testable solutions for reducing guest complaints.
Fliggy's open-source "flyai" travel skill is now live in Huawei, Xiaomi, OPPO and Honor native skill stores, enabling AI-driven bookings without a user ever opening the Fliggy app, just as Chinese AI orders surged 800% during Spring Festival.