roommaster's new Linq platform deploys an AI agent across web chat, WhatsApp, and email to handle guest inquiries 24/7, drive commission-free direct bookings, and unify all conversations in a single inbox for independent hotels.
OneJourney partners with Dublin-based Managed Payment Services to expand its SwiftPay embedded payments platform across Ireland and the UK hospitality and travel markets.
Boston's Newbury Guest House used roommaster's cloud PMS, direct booking engine, and AI-powered revenue management to compete with major hotel chains after a 2020 acquisition.
HCN and Artography will integrate a 200,000+ licensed artwork collection into HCN's in-room tablets at four- and five-star hotels across the US and Canada, letting guests browse and buy art for home delivery.
GCSTIMES outlines the growing role of recycled fibres from agricultural residues and textiles as a complement to FSC-certified wood pulp, helping hospitality procurement teams make more sustainable sourcing decisions.
Glasgow Marriott deployed IRIS Mobile Ordering and Digital Guest Directory, achieving 24% revenue growth and 23% order volume increase, with 80% of room service orders now placed digitally.
GCSTIMES promotes its low-carbon amenity collection, featuring bamboo-handled essentials, biodegradable slippers, and FSC-certified packaging, framed around wellness-focused travelers and hotel sustainability goals.
Mews hires Kirupa Pushparaj as CLO, bringing 20+ years of legal and engineering experience from Square, Amazon, and fintech unicorn Step to oversee compliance across 85+ countries.
Hotels are adopting three strategies to meet the "Glowmad" travel trend: local skincare brand partnerships, trusted beauty specialist referrals, and destination-inspired wellness treatments.
Cloudbeds Insights offers multi-property operators real-time reporting built natively into the Cloudbeds platform, plus a Data API for syncing operational data with external warehouses and analytics systems.
Hoteza's two-way integration with Shiji Daylight PMS automates data exchange for online check-in, room changes, folios, and guest profiles, cutting manual front-desk work across 1,000+ hotels.
Skyscanner's Travel Trends 2026 report coins "Glowmads" for travelers building beauty and wellness experiences into trips, with 37% already treating it as part of their self-care routine.
Milestone's July 29 webinar covers how brands can improve discovery in AI-powered search engines, including entity building, content authority, and a practical visibility roadmap.
Winnow adds two hotel group CEOs to a new Advisory Board to guide global scaling of its AI food waste platform, targeting over $1 billion in prevented food waste across hotel and resort portfolios.
Alexa MGMT adopts Mews PMS across six Texas boutique hotels to centralize operations, automate payments, and build a scalable tech foundation for portfolio growth.
Expedia's Lauren Cannon shares how hospitality professionals can build confidence and clarity in distribution roles by focusing on problems over solutions and engaging early rather than waiting for expertise.
Motel One expands its partnership with dailypoint to deploy CRM and CDP across 110 properties, following a technical migration to Oracle Opera Cloud via OHIP for real-time data integration.
GCSTIMES outlines how sustainable hotel key cards, verified under ISO 14064/14068, can reduce carbon footprint while doubling as unified guest identity tools for access, payment, and personalization.
Winnow acquires Singapore-based Lumitics, gaining deployments across 20+ countries in Asia-Pacific and the Middle East, and access to deeper regional hospitality relationships with Accor, Hyatt, Marriott and Four Seasons.
TTI shares survey results from 80+ hotel teams across brands like Marriott and IHG, with 90%+ giving 5-star ratings, highlighting responsive support as the top differentiator.