Having the Proper Credentials - The Life of a Hotel Doctor
A Brazilian woman had suffered abdominal pain off and on, but her doctor in Rio had found nothing abnormal, so she flew to the US where the pain returned.
Operations & Strategy
Survey: 77% of Business Travelers, 64% of Workers Say Return of Business Travel More Important Than Ever
A new survey conducted by Morning Consult on behalf of the American Hotel & Lodging Association (AHLA) finds that sentiment around business travel is shifting, with 77% of business travelers and 64% of employed Americans agreeing that it is more important than ever to bring back business travel.
No Easy Way to Hollywood - The Life of a Hotel Doctor
There is no quick drive to Hollywood. I can take the freeway north through the San Fernando Valley, a twenty mile trip. Or I can take it east through downtown for nineteen miles. A direct route is eight miles, but that’s tedious stop-and-go on city streets. Taking the long way doesn’t necessarily mean an easy drive because the freeway is often but unpredictably jammed.
Laying Over - The Life of a Hotel Doctor
In the old days, airlines called me directly to care for crew laying over in Los Angeles. I enjoyed those visits because patients are mostly young and rarely seriously ill.
HHM Transitions Twenty-Five Premier Marriott and Hilton Hotels With Four New Institutional Clients
HHM has integrated 25 premium-branded, full service, select service, and extended stay hotels into its managed portfolio of 185 hotels from coast to coast. The newly added hotels come with long-term stable management agreements for nearly 4,000 rooms across various Marriott and Hilton brands. These properties are strategically located in and around existing HHM markets like Denver, Austin, Tampa, Fort Lauderdale, and Chicago while adding hotels in new HHM markets such as Salt Lake City, Louisville, and Omaha.
Highgate Launches ‘Highgate Select’ Division
Highgate, a leading hotel management, investment, technology, and development company, announced today the launch of Highgate Select, a new division focused on differentiated management and development of select service, limited service and extended stay hotels.
The Opposite of the Last Post: Things I don’t Say - The Life of a Hotel Doctor
Rest treats fatigue, but that’s all. I tell patients with minor illnesses to stay in bed only if that’s where they want to be.
Things I Say All the Time - The Life of a Hotel Doctor
Long experience has taught me that patients love to hear the following.
Checking In at Resorts World Las Vegas with President Scott Sibella
Las Vegas is a barometer for the health of the global hospitality industry; with well over 150,000 rooms available every night in some truly gargantuan properties, it crushes most competitors. Not even a pandemic can halt this city’s growth apparently either.
By Larry Mogelonsky and Adam Mogelonsky
Neither Rain Nor Snow - The Life of a Hotel Doctor
My phone rang as I was driving to the Langham in Pasadena. Coris USA, a travel insurer, had another housecall. Since I was on the freeway, I couldn’t write, so I asked for the address, planning to collect the remaining information from the patient. I hate to be late, so I told the dispatcher I might not arrive for several hours.
2022 Top 25 Historic Hotels of America for a Romantic Proposal List is Announced
Historic Hotels are the perfect place for celebrating special occasions that create lifelong memories and are the ideal location for a romantic proposal. These special milestones include romantic getaways, the ideal place to propose, the destination for the perfect wedding, the getaway for a memorable honeymoon, and the location to celebrate a special anniversary.
hihotels by Hospitality International Announces 2021 Award Winners
hihotels by Hospitality International, a recognized leader in franchising of conversion and new build hotels for economy lodging, is pleased to announce the winners of its 2021 awards. These winning properties rose above all the nominees in meeting and exceeding the company’s standards of operations last year.
Taking Something Out of an Ear - The Life of a Hotel Doctor
Cleaning his ear, a guest removed the Q-tip and discovered that the cotton tip had disappeared.
Luxury tourism recovery quicker than budget tourism in US due to increase in high-net-worth individuals, says GlobalData
The pandemic has transformed many travelers into high-net-worth individuals and made the super-wealthy even wealthier, according to GlobalData. The leading data and analytics company notes that 29% of respondents in one of its live polls state that their budgets are ‘a lot’ or ‘slightly’ higher than pre-pandemic. The luxury leisure market experienced a strong start to recovery as wealthy consumers, now with higher levels of disposable income, began to travel once again in 2021.
National Parks that are Picture Perfect in Any Season
When planning winter vacations, many travelers head to sunny beaches to escape the cold or embrace the icy chills and jet off to world-class ski destinations. Often overlooked are America’s national parks which, while buzzing with crowds during the summer months, offer a more peaceful and quiet retreat come winter.
Taking Something Out of an Eye - The Life of a Hotel Doctor
Few actions bring a hotel doctor more pleasure than removing something from a guest’s eye. Patients have kissed my feet in gratitude.
A Doctor’s Routine - The Life of a Hotel Doctor
“Under your tongue… under your tongue… close your mouth… don’t bite!” Seeing a thermometer, the guest had unbuttoned his shirt and lifted his arm. Over much of the world, doctors take a temperature in the armpit. It’s often a struggle to make guests understand.
A Difficult Night - The Life of a Hotel Doctor
A woman began vomiting the morning after Christmas dinner. People blame upset stomachs on their last meal, but mostly these are viral infections. Although miserable, they rarely last long. Doctors enjoy short-lived illnesses because we get the credit when they go away.
Top Concerns and Trends for Hoteliers in 2021
In a brief look back at 2021, there was widespread hope that it would be a slow return back to normal as pandemic concerns eased and society reordered itself, but pandemic troubles lingered through the year.
By Heidi Banak and Stephen Szczygiel
Omicron Wreaks Havoc on Holiday Travel; Will It Stall Business Travel Recovery?
More than 4,400 flights were cancelled worldwide on Sunday Jan. 2, according to flight tracking website Flight Aware, dashing pre-holiday hopes for smooth travel going into 2022. With the Covid-19 omicron variant now bearing down hard in the eastern United States and throughout Europe, more than 2,700 cancellations affected flights into, within or out of the U.S. yesterday.