Operations & Strategy USA & Canada - Hospitality Net

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June 27, 2022

hihotels by Hospitality International Expands INNcentive Instant Rewards Program to Offer More Value and Savings

hihotels by Hospitality International, a recognized leader in franchising of conversion and new-build hotels for economy lodging, is pleased to announce the launch of its new and improved INNcentive Instant Rewards program. INNcentive members will enjoy greater value when staying at a hihotels brand and now have access to thousands of discounts and special offers from nationally recognized companies.

Hospitality International Inc

Opinion Article

June 27, 2022

The Power of Three Hotels: Constructing One Collection

Combining two hotels in the same vicinity into one operation isn't a new concept. Hotels often do this as it makes a lot of sense, resulting in greater productivity, strategic advantages and greater efficiencies that a single hotel cannot provide on its own.

By Tom Wolf, Managing Director, A Seattle Collection, Hyatt

Seattle, Washington, United States

June 23, 2022

Move Over COVID, the Business Travel Industry Tackles New Considerations on its Continued Road to Recovery

There’s more on the minds of the business travel industry these days beyond COVID-19 when it comes to the sector’s continued recovery. The return of global business travel remains strong – this month a majority of global travel managers surveyed report their companies are allowing domestic and international employee travel, and travel suppliers continue to cite increased travel bookings from their corporate customers. Conference attendance is also back – stronger than in 2019 as an overall share of business travel budgets.

Opinion Article

June 20, 2022

A Dog-Eat-Dog Business, Part 5 - The Life of a Hotel Doctor

I was attending a guest at Le Mondrian when there was a knock. The guest was not dressed, so I opened the door to find myself eye-to-eye with another doctor. I recognized him as one of the new concierge physicians eager to serve hotels, including mine.

By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor

Opinion Article

June 13, 2022

A Treatment Better Than the Best - The Life of a Hotel Doctor

She had a fourteen hour flight to Australia, explained a woman with a thick French accent. Unfortunately, she had thrown her back out again. Would I come and give something to relax her muscles for that long journey?

By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor

Opinion Article

June 9, 2022

The Glamorous Life of the Call Girl - The Life of a Hotel Doctor

The man who opened the door was past sixty, short, plump, balding, and tieless, wearing a rumpled suit which I suspected he’d put on to greet me. Across the room, wearing a bathrobe, a young woman sat on the bed, staring sullenly at the floor.

By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor

External Article

June 3, 2022

Gas Prices, Flight Cancellations Show We Need Better Rail Options

Over the last several months, Hotel News Now has run several stories about U.S. hoteliers’ high expectations for summer travel demand in all guest segments.

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Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net

The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

Opinion Article

May 27, 2022

Good Doctors Do It - The Life of a Hotel Doctor

“I’m coughing my head off. My head is plugged. I have a fever. I’m on vacation, and I need something.” I’ve seen over 4,000 guests with respiratory infections. To the average hotel doctor, this is an easy visit. He arrives, performs the traditional exam, prescribes the traditional antibiotic, and accepts his fee and the guest’s thanks. What’s not to like?

By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor

May 27, 2022

73% of Americans Plan to Travel This Summer – But Inflation Has Forced Some to Alter Their Plans

After a 2-year slump, summer travel is heating up. A new ValuePenguin Survey finds that 73% of Americans are ready to cross off coveted destinations from their bucket lists but not everyone is ready to splurge. Soaring costs and a lingering pandemic have some opting out and staying home.

May 25, 2022

Getting Back to Getaways: 2022 Deloitte Summer Travel Survey

As the COVID-19 pandemic moves through unpredictable ups and downs, intent to travel continues to climb higher. Unhindered by continued news about variants or by rising airfares and hotel rates, travel intent has reached a level that would have been high before the pandemic—46% of Americans are planning a trip involving stays in hotels or other types of paid lodging. Young Americans are traveling the most, but those over 55 are also dropping some of their hesitance to return to the roads and skies in greater numbers.

Deloitte Development LLP

May 20, 2022

Ascend Hotel Collection Adds to Lineup of Boutique Hotels

The growing Ascend Hotel Collection from Choice Hotels International, Inc. (NYSE: CHH) recently added three new properties to its global portfolio of resort, boutique and historic hotels: The Harborview in Port Washington, Wisconsin; The Crossroads Hotel – Newburgh in Newburgh, New York; and the 17 West Hotel in Tulsa, Oklahoma. In addition to providing upscale guests with the perfect respite from the hustle and bustle of daily life, each of the brand's newest additions – conveniently located within driving distance of nearby metropolitan areas – are owned and operated by longtime Choice franchise owners, further underscoring the brand's continued appeal and commitment to growth-minded hoteliers.

Opinion Article

May 20, 2022

Sticking With the Errant Doctor - The Life of a Hotel Doctor

A guest had a flight in a few hours, explained the front desk manager of the Marina Marriott. His wife was ill and needed a doctor’s note to reschedule. How fast could I get there?

By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor

Opinion Article

May 11, 2022

Searching for a Doctor on the Internet - The Life of a Hotel Doctor

If you get sick in a local hotel, you might google “Los Angeles hotel doctor.” My name turns up but only with links to my blog. I don’t have a web site. Nor do my long-established competitors.

By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor

The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

May 10, 2022

Magnuson Hotels Brand Flourishes in Crises by 'Helping People'

Magnuson Hotels co-founder and CEO Tom Magnuson is "superstitious" about setting growth numbers for the company's portfolio of branded and independent hotels.

Magnuson Hotels

Opinion Article

May 4, 2022

Nearing the End of the Road - The Life of a Hotel Doctor

I have never denied being America’s most successful hotel doctor. No one has made as many visits (passing 18,000) or works at it exclusively. All others do it as a sideline.

By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor

May 4, 2022

Choice Hotels Recognizes Franchisee Resilience And Chart How To 'GO' Into Next Era Of Growth At 66th Annual Convention

Embarking on its next era of growth and success, Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest lodging franchisors, is kicking off its 66th annual convention today in Las Vegas with more than 5,000 hotel owners, general managers and staff in attendance. Appropriately themed "GO," the three-day event will spotlight the countless stories of franchisee resilience and determination over the last few years, as well as the company's vision for the future of the business.

Las Vegas, Nevada, United States

April 29, 2022

Choice Hotels Awards MainStay Suites Franchise Agreements To Its Largest Privately Owned Extended Stay Franchisee

Choice Hotels International, Inc. (NYSE: CHH) has awarded two MainStay Suites franchise agreements to longtime Choice franchisee and multi-unit developer Gulf Coast Hotel Management, Inc. The latest signings add to Gulf Coasts' growing portfolio of extended stay properties, which now total 39 hotels and make them the largest privately owned extended stay franchisee in the Choice system.

Kansas, United States

Opinion Article

April 26, 2022

More Humor - The Life of a Hotel Doctor

“Bloating and nausea,” was the reply when I asked for the patient’s symptoms. Once I arrived at the Pasadena Hilton, I learned that, besides bloating and nausea, the guest was suffering hot and cold flashes, difficulty breathing, dizziness, and blurred vision.

By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor

Opinion Article

April 19, 2022

More Worries - The Life of a Hotel Doctor

At the end of a visit, a guest showed me her credit card. I wrote its number at the bottom of my medical record form. Seeing this, the guest frowned

By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor

Opinion Article

April 15, 2022

Waterparks Riding a Recovery Wave in 2022

After two years of pandemic concerns that saw many waterparks remain closed throughout 2020 and suffer continued disruption in 2021, 2022 is anticipated to be a pivot back to normal for the industry. As vaccines are now widely available and COVID becomes endemic, waterparks are poised to capitalize on pent-up demand and return to pre-COVID performance levels. While 2021 saw robust growth in pricing at many properties, 2022 will see the industry open a number of expansions and new developments. Several large-scale projects will alter the waterpark landscape at both indoor and outdoor waterparks and continue to encourage properties to innovate and update to keep market share. A number of larger developments are planned for 2023 and beyond at waterparks and surf parks throughout North America.

By David Sangree, MAI, CPA, ISHC, is President of Hotel & Leisure Advisors, Hotel & Leisure Advisors (H&LA)