Chip Conley joins the Not Done podcast finale to discuss founding Joie de Vivre, his role as Airbnb's Modern Elder, a never-before-told Marriott-Airbnb partnership attempt, and lessons from two near-death experiences.
AI will not eat established hospitality tech by 2023, but it will expose how fragile much of it really is.
Generally, more people with access to AI will not mean better solutions, it will mean more noise in the market, more fragmented and badly deployed technology - just like the last decades, but at a bigger scale, and the people who suffer are hotel employees and guests. I do believe that to stand out from the pack and deliver something truly remarkable, you need genuine innovators to bring all these solutions together in a coherent ecosystem that is open, collaborative, and truly end-to-end in how we serve guests. The best technology partners will build closer partnerships at the backend layer, while hoteliers can build complete AI workflows on the frontend.
By HITEC 2030, AI will not have eaten established hospitality tech. It will have eaten the repetitive workflow layer around it. Hotels will still rely on PMS, CRS, RMS, payments, distribution, and other systems of record. Those systems are too operationally critical to disappear quickly.
2030 is a long time from now, especially in AI-years, which are only about 60 days long!If I think about the current trajectories and strategies of the bigger companies that will lead this movement, I see larger travel enterprises implementing foundational agentic backbones like Frontier from OpenAI or Claude Enterprise from Anthropic.
A CEO perspective from Otelier argues that while RevPAR forecasts improved at NYU 2026, inflation continues to outpace revenue growth, shifting operator focus from topline metrics to GOPPAR, NOI, and labor productivity.
Officials of the 490-room Sheraton Orlando Lake Buena Vista Resort today announced that the hotel completed a multi-million renovation of all guest rooms. Operated by HEI Hotel & Resorts, the hotel’s successful renovation concludes phase one of a two-phase process that will completely upgrade the hotel lobby, restaurant, market, convention space and pool area.
The 2026 ARDA Spring Conference revealed the U.S. timeshare sector generates $10.7B annually with 80% occupancy, outpacing hotels, while AI adoption and major brand consolidations reshape the market.
AC Hotel Asheville Downtown shares how it moved sustainability from good intentions to measurable daily operations through data tracking, workflow integration, and leadership accountability.
Today, Fairmont Jasper Park Lodge is proud to announce the landmark opening of its reimagined resort with the unveiling of an extensive CAD $100MM, property-wide transformation. This marks far more than a reopening, but the arrival of a new expression of wilderness luxury in the Canadian Rockies, brought to life through a refreshed Main Lodge and fully redesigned guest rooms. The extraordinary destination, set within 700 acres of pristine wilderness in Jasper National Park, offers a luxurious sense of space and seclusion that feels increasingly rare in today's travel experiences. With every cabin door opening directly to the expansive outdoors, the property offers unparalleled access to the remote landscape and a deeply personal experience with nature. Guests are invited to explore Jasper through a lens of deep connection, slow discovery, and immersive wellbeing, guided by Fairmont's Wellness Without Walls philosophy that recognizes nature as a powerful approach to restoration.
The James Nautilus Miami Beach® will make its highly anticipated debut in late 2026 as the flagship property of The James Hotels®, a reimagined lifestyle hospitality brand by Sonesta International Hotels.
Colliers' 2026 outlook projects flat U.S. hotel occupancy at 64.1%, modest ADR growth of 1.35%, FIFA World Cup demand boosts, and accelerating AI adoption across operations and revenue management.
U.S. hotels posted RevPAR of $98.59 for the week ending May 30, up 6.5% year over year, with Las Vegas leading gains driven by major concerts including BTS and the Jonas Brothers.
Renaissance Austin Downtown Hotel today announced its official transformation from Downright Austin, a Renaissance Hotel, finalizing its full integration into Marriott International's Renaissance Hotels portfolio. This evolution brings the brand's globally recognized commitment to curiosity, discovery, and neighborhood connection to Austin's thriving downtown, further establishing the hotel as a destination for both curious travelers and modern meetings.
HVS analyzes Eugene, Oregon's hotel market, where room-night revenue has grown ~40% since 2016, driven by University of Oregon activity, 70+ tech companies, and 3.5 million overnight stays in 2025.
GBTA's 2024 study finds U.S. business travel hit a record $538.5B in spending, supporting 6.7 million jobs and contributing $623.8B in GDP impact, or 2.1% of the entire U.S. economy.
The Boca Raton's CEO explains how dividing a 1,000-room resort into five distinct hotels achieved Forbes Five-Star status and 20% ADR growth.
Highgate will take over management of the 909-room Lotte New York Palace Hotel in June 2026, anchoring a broader partnership covering hotel operations, global distribution, AI technology, and talent exchange across the Americas and Asia.
Hilton's 2026 Trends Report, drawing on Ipsos and Morning Consult surveys of 2,000+ U.S. workers, finds human-centered leadership, mentorship, and purpose outrank perks and technology as drivers of engagement and retention.
The Hospitality Show, produced by Questex and AHLA, returns November 2–4, 2026 at Miami Beach Convention Center with speakers from Hilton, Accor, and Davidson Hospitality Group.
Hilton (NYSE: HLT) today announced the signing and upcoming conversion of Ocean’s Edge Resort & Marina to Hilton Key West Resort & Marina, expanding Hilton’s presence in the Florida Keys. The waterfront resort, located on Stock Island at the eastern edge of Key West, Florida with direct marina access, is now accepting reservations for stays beginning July 1, 2026. The property is owned by Sunstone Hotel Investors and will be managed by Hilton.
Designed to capture the rich culture and lively spirit of Music City, The Untitled Nashville Hotel at Bankers Alley, Tapestry Collection by Hilton, debuts today as an epicenter of art, music and cuisine in Nashville’s budding Bankers Alley District. Following a multi-million-dollar transformation by ownership RLJ Lodging Trust and rebrand to Tapestry Collection by Hilton, The Untitled Nashville Hotel at Bankers Alley introduces refreshed interiors, curated meeting and event spaces, creative amenities and a “write your own story” experience where every guest is the artist shaping the unique narrative of their stay - all set within the historic 1900s era Gray & Dudley Hardware Co. building. The boutique hotel’s art-forward reimagination arrives in tandem with an overarching revitalization of the iconic Second Avenue Historic District, bridging the city’s robust creative arts and entertainment scenes for a reinvigorated destination that introduces guests to the true cultural character of Nashville.