News

January 25, 2022

EB Hotel Miami Airport Leveraging GuestHub to Track Shuttle Service

Providing shuttle service between a hotel and the local airport is a costly guest service, but it is a necessary convenience that today’s travelers expect. Not only does the amenity create a positive first impression of the hotel, saving travelers considerable time and money in finding alternative transportation, but it helps eliminate friction along the guest journey. Leveraging its web-based guest services app, GuestHub, the EB Hotel Miami Airport is finding its airport shuttle service to be a deciding factor for guests considering whether to book again in the future. Via the app, the hotel is providing custom shuttle tracking and real-time location and estimated time of arrivals (ETAs) for each stop or pickup location, thereby eliminating traveler anxiety, and assuring guests that they will soon be en route to the hotel.

Guesthub by Norelian LLC

Miami, Florida, United States

Press Release

January 24, 2022

Introducing Airbnb’s new Atlanta Tech Hub

Last year, we announced our plans to open a technical hub in the City of Atlanta to serve as the home for one of our product development teams, the regional base for new technical and non-technical roles over time – and the first step in a broader commitment to a long-term presence in the area.

Airbnb

Atlanta, Georgia, United States

Press Release

January 19, 2022

U.S. Travel Association: Implementation of 5G Would Mean Travel Disruptions and More Economic Harm

U.S. Travel Association President and CEO Roger Dow issued the following statement on the implementation of 5G wireless near U.S. airports:

U.S. Travel Association

January 18, 2022

The Andante Inn of Sedona Caters to Guest Demands for Secure Access to Personalized Guestroom Entertainment With BeyondTV GuestCast

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with enhancing the guest entertainment experience at The Andante Inn of Sedona with the implementation of the BeyondTV GuestCast streaming platform. A property featuring stunning views of the nearby Red Rock canyon as well as an array of amenities to meet the comfort needs of any guest, The Andante Inn of Sedona can now also ensure total satisfaction by catering to the now widespread guest demand for seamless access to personalized TV entertainment.

Sedona, Arizona, United States

January 11, 2022

M3 Named Best Reporting & Accounting Software in 2022 HotelTechAwards

M3's flagship product, Accounting Core, the hospitality sector's #1 cloud-based accounting and financial management platform across North America, received the 2022 HotelTechAward for Best Reporting & Accounting Software by Hotel Tech Report.

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January 7, 2022

Seven Feathers Casino Resort Partners with Infor Hospitality

Infor, the industry cloud company, today announced that Seven Feathers Casino Resort has selected Infor Hospitality Management Solution (HMS) for its property management system (PMS) and Infor Sales & Catering, a fully integrated, event-management software solution in the cloud. Seven Feathers, one of the fastest-growing destination resorts in the Pacific Northwest region, has decided to standardize its technology approach to help streamline operations and enhance the overall guest experience at the property.

Infor

Canyonville, Oregon, United States

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Hospitality Financial and Technology Professionals (HFTP)

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Tambourine

January 5, 2022

Cloud5 Communications Demonstrates Hospitality Market Rebound With Opening of Toronto Contact Center

Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced the opening of a 15,000 Sq. foot contact center in Toronto to service customer travel itinerary needs for one of the world’s most well-recognized financial services companies.

Cloud5 Communications

Toronto, Ontario, Canada

External Article

December 22, 2021

Members Only: Why Hotels From LA to Atlanta are Opening Private Clubs

Covid redefined the staycation. First, by necessity, pandemic lockdowns encouraged us to turn our homes into resort-like retreats that could offer some of the same pleasures as a getaway at a favorite hotel. Now, as the world opens back up — but farther-flung travel is still unpredictable (if not actually limited) — top-flight American hoteliers are evolving staycations again by creating ways for locals to better enjoy properties that are close to home. Among the most exciting of these developments? Hotels and resorts with their very own private clubs.

robbreport.com

Press Release

December 16, 2021

Cornell Hospitality Hackathon promotes interdisciplinary, data-driven solutions

The COVID-19 pandemic has forced the hospitality industry to consider two major issues it’s currently facing: 1) limiting guest-employee interaction to stop the spread of the virus and 2) attracting employees back into the industry as travel begins to return to pre-pandemic levels.

Cornell

December 14, 2021

135 Multi-Brand Hotels Managed by Concord Hospitality Now Running on PVNG by Aptech

Concord Hospitality Enterprises recently completed transitioning 135 owned and/or operated hotels to PVNG, an enterprise accounting solution from Aptech. Previously running on Profitvue since 1999, Aptech’s prior-generation solution, the operator of multi-brand, full-service, and upscale select-service properties rolled-out the solution in spurts beginning in 2020, and last month it wrapped up the project with 35 hotels going live in just two days.

Aptech

December 14, 2021

The Dorm Hotel Adopts Latest in User-Friendly and Personalized Guestroom Entertainment With BeyondTV GuestCast

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, today announced the successful implementation of its hospitality-engineered BeyondTV GuestCast platform by The Dorm Hotel located in Ithaca, New York. A newly opened property that already holds a reputation for providing its guests with the latest in luxury experiences at an affordable price, The Dorm Hotel with its adoption of BeyondTV GuestCast can now also guarantee a uniquely enjoyable and convenient experience for each guest from the comfort and safety of their individual rooms.

Ithaca, New York, United States

December 2, 2021

Outrigger Hospitality Group Invests in the Marriage of Technology and Travel

SAN FRANCISCO - Medallia, Inc., the global leader in customer and employee experience, today announced that Outrigger Hospitality Group selected Medalia Zingle as the intelligent messaging platform of choice for its premier resort destinations in Hawaii.

Medallia, Inc.

Hawaii, United States

November 30, 2021

Anna Maria Beach Resort Deploys BeyondTV by HIS for the Industry’s Latest Capabilities in Achieving Ultimate Guestroom Entertainment Personalization

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is pleased to announce the successful adoption of its industry-leading personalized content streaming platform, BeyondTV, by Anna Maria Beach Resort. Following a recent full-scale renovation of the property, the Florida luxury resort is not only able to provide its guests with all of the amenities that make for an ideal beach vacation getaway, including an oversized pool along with cabana and bike rentals, but now with BeyondTV can also cater to the complete range of guest expectations when it comes to modern guestroom entertainment.

Holmes Beach, Florida, United States

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Tambourine

November 19, 2021

Meet the New Platform That’s Bringing the Travel Agency into the Creator Economy: Fora

Co-founded by onefinestay’s Evan Frank, Indagare vet and Virtuoso agency owner Henley Vazquez, and entrepreneur and technologist Jake Peters, Fora launches today to modernize the traditional agency model, bringing a new generation of entrepreneurs into the industry.

FORA

November 18, 2021

Brittain Resorts and Hotels Selects Agilysys Cloud-Native SaaS Property Management Solutions

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced that Brittain Resorts and Hotels in Myrtle Beach, SC, has selected Agilysys’ cloud-native SaaS PMS solution Agilysys Stay, as well as Agilysys rGuest Service and Owners Accounting for 10 of their properties representing over 3,400 rooms.

Agilysys

Myrtle Beach, South Carolina, United States

November 16, 2021

Mountaineer Casino, Racetrack & Resort selects INTELITY for Full Mobile Hospitality Platform

INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Mountaineer Casino, Racetrack & Resort (“Mountaineer”) in Cumberland, West Virginia. The celebrated property will implement a branded mobile app created by INTELITY, including mobile check-in, mobile key, and guest-staff messaging to provide a full digital guest experience to modern travelers.

INTELITY

Cumberland, West Virginia, United States

November 10, 2021

2022 Budgeting and Forecasting on Target for The Hotel at Auburn University with Aptech

For Ithaka Hospitality Partners, operator of The Hotel at Auburn University & Dixon Conference Center, preparing the 2022 operating budget is a breeze thanks to Targetvue by Aptech. Built on the 11th Edition USALI Standard Chart of Accounts and Reports, this budgeting and forecasting software is enabling the Auburn, Ala.-based hotel management company to consolidate reports, identify trends, drive room revenue by predicting occupied rooms and average daily rate, share plans throughout the organization, and meet future growth goals utilizing a single, centrally maintained set of database models.

Aptech

Auburn, Alabama, United States

November 4, 2021

ProfitSword and Tripleseat Partner to Provide Hotels With Seamless Data Intelligence Over Catering and Group Sales

ProfitSword, a premier developer of business intelligence and data integration software, has today announced the finalizing of a strategic partnership with Tripleseat, a leading innovator of fully comprehensive group sales and catering technology for the hospitality industry. The integration between both companies notably comes at a time when events and group bookings are rebounding, and provides hoteliers with robust business intelligence abilities to ensure sales strategy alignment for maximum profitability.

ProfitSword

November 2, 2021

Boardwalk Beach Hotel & Convention Center Partners With Hotel Internet Services for High-Speed Wi-Fi and Seamless Guest Connectivity

Hotel Internet Services(HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of a high-performance Wi-Fi network at Boardwalk Beach Hotel & Convention Center. Located in Panama City Beach, Florida, Boardwalk Beach Hotel strives to provide its guests with the ultimate beachside vacation getaway while also providing up to 20,000 feet of convention area space. Leveraging HIS’ enhanced Wi-Fi capabilities, the property can now ensure that those staying for either business or leisure can always look forward to a fast and reliable Wi-Fi connection regardless of their online needs.