Africa - Latest
RIU Opens Riu Palace Swahili: Its First Elite Club Hotel in Zanzibar
RIU Hotels & Resorts has just opened its new jewel in the Indian Ocean: Riu Palace Swahili. Located in the premier area of Nungwi, in the north of Zanzibar, this 5-star hotel becomes the chain's third hotel in Tanzania. The Adults Only hotel marks two significant milestones for the company in this region, taking standards of luxury and fun to another level: the introduction of the exclusive Elite Club service and the anticipated opening event of RIU Party, which will be held each week at Riu Jambo following this opening.
Future Hospitality Summit (FHS) Africa 2026 to Spotlight Investment, Innovation and Destination Growth Across Sub-Saharan Africa
The summit will gather hospitality leaders in Nairobi to discuss investment opportunities and development strategies across Sub-Saharan Africa's growing hotel market.
Aleph Hospitality Signs Third hotel in Rwanda
Aleph Hospitality, the largest independent hotel management company in the Middle East and Africa, has signed a hotel management agreement with DND Developers for the Best Western Premier - Royal Golf View, Kigali in Rwanda.
Converging Forces – The Future is Hybrid by Design
The hotel industry in 2026 stands at the intersection of powerful, converging forces. Technological acceleration, climate urgency, shifting guest expectations, labour market disruption, and economic realignment are no longer emerging trends. They are active dynamics reshaping hospitality in real time.
Hospitality Leading the Immersive Experience Economy
EHL Research team argues that hospitality is entering a new phase of the experience economy, where guests no longer seek just “nice stays” but fully immersive, multi-sensory, and often co-created experiences that transform how they feel and remember a place. Drawing on frameworks like Pine & Gilmore’s four realms, it shows how hotels can blend human connection, storytelling, gamification, live events, and technology (VR/AR, projection, sensory design) to create deeply engaging moments that go far beyond functional service.
The Future of Food: From Sustainability in Foodservice to Tech Innovations in Food Production
The EHL Research Team explores how food has evolved into a powerful lever for health, identity, and planetary well-being, with hospitality uniquely positioned to drive this shift through sourcing, menu design, and guest experience. Drawing on new research, they show how foodservice businesses can move from incremental sustainability toward system-level change, reconnecting people with how food is produced while using technology (from advanced cooking to blockchain) to boost transparency, efficiency, and trust.
Regenerative Hospitality: Embedding People, Place, and Planet
The EHL Research Team argues that hospitality must move beyond “doing less harm” toward regenerative hospitality, where hotels actively restore ecosystems, strengthen communities, and create net-positive impact. Using their Regenerative Hospitality Canva playbook, they show how place intelligence (local nature and community) and people intelligence (transformative guest–host interactions) can turn regeneration into a viable business model, not just a philosophy.
Fixing Hotels’ Biggest Sustainability Blind Spot: Waste
Greg Poirier, Global Director, Hospitality Certification Programs at Audubon International, highlights that, unlike energy and water, hotel waste is still poorly measured and managed, making it a major sustainability blind spot. He argues that real progress depends on circular procurement (designing out waste from the start) and standardized tracking using tools like HWMM and tech platforms to automate data, improve diversion, cut methane and PFAS risks, and reduce hauling costs.
AI Agents in Hospitality: Driving Innovation, Well-Being, and Personalization
The EHL Research Team outlines how AI is shifting from hype to practical tool in hospitality, with most professionals expecting a major impact on guest communications, personalization, and operations by 2026. Current adoption is still limited and focused on easier, guest-facing use cases, but early results show clear gains in time savings, efficiency, decision speed, and revenue – provided AI is integrated into a broader digital strategy and used to empower, not replace, staff.
Agentic AI: An Inflection Point for Hospitality in 2026
Wouter Geerts of Mews argues 2026 is when agentic AI moves from hype to quietly running hotel operations—handling routine tasks, predicting demand, and coordinating systems so staff can focus on meaningful guest interactions. The key enabler: a "semantic layer" unifying real-time data across PMS, CRS, and other hotel systems. Without it, AI can't act effectively.
Sitting at the crossroads of tradition and AI: What lies ahead for hotel stars?
Dr. Dimitris Koutoulas, tourism consultant and Assistant Professor of Tourism and Hotel Management, explores what lies ahead for traditional hotel star ratings in an AI-driven world. He explains why official classifications still matter alongside guest reviews, how rigid or outdated criteria can distort hotel development, and how cross-border initiatives like Hotelstars Union point to a more harmonised future.
Kerten Hospitality Signs Casadora Resort By Cloud 7 Hotels
Kerten Hospitality, the global lifestyle hospitality group known for creating purpose-driven, community-centric destinations, has announced the signing of Casadora Resort by Cloud 7 Hotels, a new resort and branded residences project in El Jadida, initiated and developed by Groupe Ramos, the French real estate developer recognised for over half a century for its innovative developments and strong attachment to Moroccan culture and heritage.
AI Advantage: Reimagining Hospitality’s Commercial Future
Brian Hicks, President and CEO at Hospitality Sales & Marketing Association International (HSMAI), outlines how AI is rapidly moving from experimentation to real impact across hospitality’s commercial functions, driving measurable gains in revenue, conversion, and efficiency in revenue management, marketing, sales, and distribution. Drawing on HSMAI research and case studies, he argues that AI fluency has become a core leadership skill and urges hotel executives to adopt AI-first frameworks, upskill their teams, and update KPIs so AI becomes a sustained engine for growth.
10 Agentic AI Trends That Will Redefine Hotel Operations in 2026
Florian Montag, VP of Business Development at Apaleo, argues that 2026 will be the year agentic AI quietly becomes the backbone of hotel operations, moving from experiments to embedded agents that coordinate housekeeping, distribution, guest requests and transactions in the background. He outlines ten trends showing how hotels that modernise their tech stack can reduce labour pressure, improve margins and win in an AI-driven distribution landscape.
If I were Minister of Food & Beverage
Nico Dingemans, Founder and Managing Director, Hospitality in Health (HIH), lays out a fictional but very concrete National Sustainable Gastronomy Strategy 2026 built around ten “Ps,” linking health, environment, innovation, and social impact across the entire food value chain. Framed as a policy letter, it argues that countries must hard-wire sustainable gastronomy into education, procurement, tourism, and measurement systems to turn food into both a wellbeing driver and a national competitive advantage.
The hidden cost of job shadowing: why hospitality must rethink training
Guido Helmerhorst, Founder & Partner at ScenarioBox, argues that traditional job shadowing is a hidden tax on hospitality operations – expensive, inconsistent, and completely unmeasured – at exactly the moment the industry can least afford it. He makes the case for digitized, immersive “golden copy” training that takes over repetitive basics, so human trainers can focus on culture, nuance, and guest experience, turning training from operational friction into a true strategic advantage.
Top 10 Branding Trends for 2026
Sean Danson, Founder and CEO of New Pantheon, maps out ten branding shifts that will define hospitality in 2026, from regenerative hospitality and AI-as-infrastructure to immersive storyworlds and quiet, conscious luxury. He argues that the strongest brands will be “hybrid by design,” built from the tension between opposites with employee culture and emotional texture as visible parts of the brand itself.
Not another one
Andrew Sangster, editorial director and owner of Hotel Analyst, takes a sceptical-but-curious look at AI, setting its impact somewhere between “nothing burger” and “end of humanity,” and ultimately framing it as the next big platform shift rather than a doomsday machine. He explores how AI will reshape hotel systems and roles and argues that the real long-term story is a cultural and workplace reordering where empathy and craft in hospitality gain ground on traditional “exam-tested” professions.
Best business strategy? Jimmy the barkeeper, Francis the breakfast waitress.
Dr. Andreas Krobath, Founder & CEO at Absolute Future IT & Marketing, points out the obvious truth: we will have more tourists, fewer employees, and it makes absolutely no sense to waste precious human time on repetitive screen work. His message is simple: use every bit of automation you can, so your rare, emotionally intelligent team members can focus on the human moments that create great reviews, leading directly to higher ADR. In business models focused on upscale and luxury, this will be your main differentiator. And for all others, this waste will no longer be sustainable anyway.