The Landmark Collection consolidated purchasing across three London hotels via PurchasePlus, gaining spend visibility, automating invoices, and improving supplier negotiation to protect margins.
Mews Director of Product Adam Britton explains how the PMS's new Guest Messaging and Automations features consolidate multi-channel guest comms and use AI to route tasks, trigger personalized messages, and manage loyalty without a points program.
An analysis of how Spanish hotels facing 270 new properties in the pipeline can protect net margins by cutting OTA dependency, with real unit economics showing 30%+ revenue lost per third-party booking.
An explainer on hotel dynamic pricing covering demand signals, local events, competitor rate monitoring, and connected tech stacks, with a concluding pitch for Access Hospitality's RMS platform.
French courts examine whether hotel/restaurant contracts are true commercial leases, with reclassification offering tenants renewal rights and business asset ownership but subject to a strict two-year limitation period.
France's 2026 Simplification Act changes commercial lease rules, capping tenant guarantees at three months' rent, which threatens the viability of built-to-suit hotel lease structures.
A report-based opinion piece argues that hospitality's standard recruitment and management practices create unnecessary barriers for neurodivergent workers, and calls for practical adjustments without lowering operational standards.
Two hospitality social ventures, Albergo Etico and Label Gamelle, show how business models can embed social inclusion as a driver of profitability rather than a trade-off against it.
A Barcelona study of 27,360 AI travel answers found independents are 8x more likely than chains to be invisible to AI, with hotel websites supplying only 7% of what AI says about properties.
An experienced hospitality professional argues that operational expertise must be embedded in hotel development decisions from the outset, not consulted after design, budget, and strategy are already set.
Opinion piece arguing that reactive pricing is not a strategy, with practical guidance on segment-level forecasting, yield management, and reading demand signals before the market shifts.
Mercure Sheffield Kenwood Hall shows how a branded hotel can embed local identity through design, history and community ties without sacrificing brand consistency.
Markos Chaidemenos of Canaves Collection explains how family ownership, boutique scale, and design restraint have kept the Santorini-based group ahead of luxury travel trends while protecting the island's character.
An intern at GRACE La Margna, St. Moritz examines whether commission-based upselling incentives motivate genuine service or just sales, and how to design systems that reward both.
Madrid's F1 debut drew 350,000 fans but hotels hit only ~70% occupancy, exposing how wholesale allotments, late cut-offs, and rigid rate floors blocked revenue capture despite record ADR.
Supercity Aparthotels MD Philip Houghton shares how a six-month PMS selection process, including input from institutional lenders, led to a migration that unlocked faster adoption of new technology partners.
Champneys Eastwell Manor GM James McComas shares how he manages a 500-year-old Grade II listed hotel, balancing sinkholes, specialist maintenance, mixed guest audiences, and commercial growth.
Dutch hotels face a tough 2025 as ADR falls, operating costs rise to 68%, and a VAT hike from 6% to 21% cuts demand, with 43.6% of hoteliers planning to reduce investment.
A Swiss restaurant losing CHF 129,600 annually to food waste cut losses by 40% using a four-step method: measure, staff questionnaire, collective workshop, and follow-up.
With 94% of hotels failing to appear in AI search results, venues must adopt structured, detail-rich content strategies to stay discoverable to event planners using tools like ChatGPT and Claude.