Opinion Articles

Opinion Article General Management

January 12

What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets

Byron Fiddler of New Park Manor shares strategies for authentic family hospitality, from pre-arrival guest contact to inclusive spa access and child-friendly dining solutions.

By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd

Opinion Article Sustainability

January 9

More Than a Bed: How Hotels are Unlocking Social Impact

Hotels can repurpose unsold rooms for social causes like supporting unpaid carers, creating community value at minimal cost while strengthening ESG credentials.

By Charlotte Newman, CEO, Carefree

Opinion Article Human Resources

January 8

Very Important Pet: the dog-friendly stays boosting luxury hotel revenue

South Place Hotel's VIP pet strategy increased weekend dog bookings from zero to 3-5 rooms, driving higher guest spending and repeat business.

By Tom Brown, Principal Copywriter, Mews

London, United Kingdom

January 6

Hospitality as a force for good: lessons from a refugee

Syrian-Armenian refugee Armen Melkonian shares how hospitality principles guided his journey from war-torn Syria to hotel industry success in the Netherlands.

By Tom Brown, Principal Copywriter, Mews

The Netherlands

Opinion Article Human Resources

December 17, 2025

Beyond the Business Case: What Hotels Get Wrong About Neurodiversity Employment

Despite 40% of UK hotels having neuroinclusion policies, fewer than 15% of neurodivergent employees find accommodations effective, revealing a gap between corporate commitments and operational reality.

By Jayanti Jayanti, Senior Lecturer in Hospitality Management, University of West London

Opinion Article Design & Architecture

December 15, 2025

Between myth and experience: Monte Carlo's grand hotels as narrators of European luxury

The piece examines how three Monte Carlo hotels - Hôtel de Paris, Hermitage, and Metropole - each embody different narratives of European luxury through their architectural design and guest experiences.

By Xavier Reinaldo Virgili

Monte Carlo, Monaco

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Opinion Article General Management

December 12, 2025

Travel affordability matters: how Booking.com helps consumers save and make informed choices

Booking.com responds to Dutch consumer legal action by citing Oxford Economics research showing OTAs saved travelers $69.4 billion in Europe between 2019-2021.

By Peter Lochbihler, Global Director Public Affairs, Booking.com

The Netherlands

December 3, 2025

Blending Tradition and Innovation at The Belfry: A Conversation on the Future of Guest Experience

The Belfry's Senior Finance Director discusses how the iconic UK golf resort balances tradition with technology to create meaningful guest connections.

By Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji

Opinion Article Technology

HN Original

December 1, 2025

Expedia Guess The Guest: A Conversation on Hospitality, Dead Internet Theory, Artificial Intelligence, and Human Stupidity

Expedia executive Elisa Ragno discusses AI's impact on hospitality and the balance between technology and human connection in guest services.

By Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

Rome, Italy

Opinion Article Development

November 25, 2025

MICE + hoteliers: it’s time to capitalize on London as a center of knowledge

Knowland by Cendyn's London MICE market report shows Corporate segment leads at 48% share, with Training and Education showing highest growth driven by employee upskilling trends.

By Robin Mittal, Product Marketing Manager, Cendyn, Cendyn™

London, United Kingdom

November 24, 2025

We must restore the magic pact!

The author argues that hotel development stagnation stems from financing constraints and regulatory barriers, calling for renewed collaboration between developers, operators, and local governments.

By Vanguélis Panayotis, CEO MKG Consulting & Hospitality ON / MRICS, Hospitality ON

France

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November 2, 2025

Hoteliers’ POV - Marketing and revenue resilience on changing waters

The travel and tourism sector is predicted to grow 5.8% every year until 2032 (World Travel & Tourism Council). This should bode well for hotels.

By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd

October 27, 2025

The state of France’s hotel market in 2025: Key trends, lessons and next steps

2024 was a big, unusual year for France’s hotel sector because of the Olympics. How are hotels faring now and what should independents do to stay ahead?

By Laure Cremers, Content Specialist, Lighthouse

France

October 24, 2025

Milan Hotel Market Spotlight YE JUL 2025

The sample of branded full-service hotels* in Milan recorded a slight increase in profit during the 12 months ending in July 2025, compared to the same period last year. GOP per Available Room (GOP PAR) rose by 0.9%, driven by a 0.2% increase in revenue and supported by a 0.2% decrease in expenses.

By Davide Barbaro and Francesco Calia

Milan, Italy

October 21, 2025

Hotel Market Beat 2025 H1 - Ireland

The Irish hotel investment market remained strong in the first half of 2025, with transactions totalling around €375 million. Major Dublin deals dominated activity, including the €86 million sale of the Ruby Molly Hotel by ESR Group to German investor Deka Immobilien, leased to Ruby Hotels Group. The Fleet Hotel was also acquired by the Lanthorn Group for TMR Hotel Collection. Beyond the city centre, the Grand Hotel in Malahide, the Marine Hotel in Sutton, and the Radisson Blu at Dublin Airport all changed hands. Activity outside Dublin was limited, with the standout being the €21 million sale of Clayton Whites Hotel in Wexford to the Neville Hotel Group.

By Tom McCabe and Ed Fitch

Ireland

October 20, 2025

Dublin Hotel Market Spotlight YE August 2025

The sample of branded full-service hotels in Dublin recorded a slight decline in profit during the 12 months ending in August 2025, compared to the same period last year. GOP per Available Room (GOP PAR) decreased by 1.4%, due to a -1.0% drop in revenues while the cost declined by -0.8%.

By Tom McCabe and Ed Fitch

Ireland

October 20, 2025

Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini

Santorini possesses one of the most irrefutably incredible landscapes in the world. From its soaring cliffs overlooking the calm azure Aegean Sea to the white, red, and black sand beaches formed by eons of volcanic activity, Thera, the island’s official name in Greek, has become synonymous with the nation’s interpretation of hospitality. It remains a longstanding and foremost destination for luxury romantic escapes and families looking for authentic experiences.

By Adam Mogelonsky and Larry Mogelonsky

Santorini, Greece

October 14, 2025

Manchester Hotel Market Spotlight YE August 2025

The sample of branded full-service hotels in Manchester recorded a GOP per available room (PAR) of £36.0 in the 12 months ending in August 2025. This represents a 13.4% drop compared to the same period last year, due to a 4.0% decline in revenue, which was only marginally offset by the lower expenses (-0.5%).

By Ed Fitch and Carl Ridgley