ÖHV Congress 2026: Between AI Euphoria and Operational Reality
Austrian hoteliers at the ÖHV Congress revealed a gap between AI promises and operational reality, with bureaucracy and staff shortages hampering digital transformation efforts.
Opinion Articles
Lessons in seasonality from a hotel made of ice
Arctic SnowHotel in Rovaniemi operates just 3.5 months annually but maintains year-round profitability through strategic planning and technology that works in sub-zero temperatures.
By Sarah Johnson, Senior Copywriter, Mews
What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets
Byron Fiddler of Luxury Family Hotels shares operational strategies including pre-arrival guest contact, integrated childcare, family-inclusive spa access, and specialized dining arrangements.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets
A whimsical corridor of mushrooms. A painting of a floppy-eared dog dressed to the nines in military finery. An inclusive spa that favours family time over restrictive hours. A dog bath before you’ve even reached the lobby. I’ve only been exploring New Park Manor for five minutes, and already it’s clear there’s something a little bit different about this hotel.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets
A whimsical corridor of mushrooms. A painting of a floppy-eared dog dressed to the nines in military finery. An inclusive spa that favours family time over restrictive hours. A dog bath before you’ve even reached the lobby. I’ve only been exploring New Park Manor for five minutes, and already it’s clear there’s something a little bit different about this hotel.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets
Byron Fiddler of New Park Manor shares strategies for authentic family hospitality, from pre-arrival guest contact to inclusive spa access and child-friendly dining solutions.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
More Than a Bed: How Hotels are Unlocking Social Impact
Hotels can repurpose unsold rooms for social causes like supporting unpaid carers, creating community value at minimal cost while strengthening ESG credentials.
By Charlotte Newman, CEO, Carefree
Very Important Pet: the dog-friendly stays boosting luxury hotel revenue
South Place Hotel's VIP pet strategy increased weekend dog bookings from zero to 3-5 rooms, driving higher guest spending and repeat business.
Hospitality as a force for good: lessons from a refugee
Syrian-Armenian refugee Armen Melkonian shares how hospitality principles guided his journey from war-torn Syria to hotel industry success in the Netherlands.
Beyond the Business Case: What Hotels Get Wrong About Neurodiversity Employment
Despite 40% of UK hotels having neuroinclusion policies, fewer than 15% of neurodivergent employees find accommodations effective, revealing a gap between corporate commitments and operational reality.
By Jayanti Jayanti, Senior Lecturer in Hospitality Management, University of West London
Between myth and experience: Monte Carlo's grand hotels as narrators of European luxury
The piece examines how three Monte Carlo hotels - Hôtel de Paris, Hermitage, and Metropole - each embody different narratives of European luxury through their architectural design and guest experiences.
Travel affordability matters: how Booking.com helps consumers save and make informed choices
Booking.com responds to Dutch consumer legal action by citing Oxford Economics research showing OTAs saved travelers $69.4 billion in Europe between 2019-2021.
By Peter Lochbihler, Global Director Public Affairs, Booking.com
Blending Tradition and Innovation at The Belfry: A Conversation on the Future of Guest Experience
The Belfry's Senior Finance Director discusses how the iconic UK golf resort balances tradition with technology to create meaningful guest connections.
By Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
Expedia Guess The Guest: A Conversation on Hospitality, Dead Internet Theory, Artificial Intelligence, and Human Stupidity
Expedia executive Elisa Ragno discusses AI's impact on hospitality and the balance between technology and human connection in guest services.
MICE + hoteliers: it’s time to capitalize on London as a center of knowledge
Knowland by Cendyn's London MICE market report shows Corporate segment leads at 48% share, with Training and Education showing highest growth driven by employee upskilling trends.
By Robin Mittal, Product Marketing Manager, Cendyn, Cendyn™
We must restore the magic pact!
The author argues that hotel development stagnation stems from financing constraints and regulatory barriers, calling for renewed collaboration between developers, operators, and local governments.
By Vanguélis Panayotis, CEO MKG Consulting & Hospitality ON / MRICS, Hospitality ON
Hoteliers’ POV - Marketing and revenue resilience on changing waters
The travel and tourism sector is predicted to grow 5.8% every year until 2032 (World Travel & Tourism Council). This should bode well for hotels.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
The state of France’s hotel market in 2025: Key trends, lessons and next steps
2024 was a big, unusual year for France’s hotel sector because of the Olympics. How are hotels faring now and what should independents do to stay ahead?
By Laure Cremers, Content Specialist, Lighthouse
Milan Hotel Market Spotlight YE JUL 2025
The sample of branded full-service hotels* in Milan recorded a slight increase in profit during the 12 months ending in July 2025, compared to the same period last year. GOP per Available Room (GOP PAR) rose by 0.9%, driven by a 0.2% increase in revenue and supported by a 0.2% decrease in expenses.
By Davide Barbaro and Francesco Calia
Hotel Market Beat 2025 H1 - Ireland
The Irish hotel investment market remained strong in the first half of 2025, with transactions totalling around €375 million. Major Dublin deals dominated activity, including the €86 million sale of the Ruby Molly Hotel by ESR Group to German investor Deka Immobilien, leased to Ruby Hotels Group. The Fleet Hotel was also acquired by the Lanthorn Group for TMR Hotel Collection. Beyond the city centre, the Grand Hotel in Malahide, the Marine Hotel in Sutton, and the Radisson Blu at Dublin Airport all changed hands. Activity outside Dublin was limited, with the standout being the €21 million sale of Clayton Whites Hotel in Wexford to the Neville Hotel Group.
By Tom McCabe and Ed Fitch