Opinion Articles

April 24, 2018

The Visitors 5: The Return

A recovery is wafting over Europe's economy, indicators are in the green, the time has come to reinvest. Our European destinations will fully benefit from this recovery. Less unemployment, better revenues, positive growth perspectives, all the ingredients are at hand to boost arrivals in tourism destinations.

By Georges Panayotis, President & Founder of MKG Group & Hospitality ON, Hospitality ON

April 24, 2018

AI and Voice Recognition Explored at HITEC Amsterdam

I have had the pleasure of a front row seat at a very special panel discussion. The hospitality industry's top tech executives got together at HITEC Amsterdam today to discuss artificial intelligence (AI) and voice recognition. The challenge: to make sense of all of the changes happening in information technology and articulate value-adding solutions for the hospitality industry. How do we turn a land of confusion into a land of opportunity? The panelists had a few secrets to share.

By Sherif Mamdouh, External Communications Manager, EHL

Amsterdam, The Netherlands

April 20, 2018

Protect your hotel brand from brandjacking

The neologism brandjacking was coined over a decade ago, by astutely combining the words branding and hijacking. In our industry, when we talk about brandjacking, we usually refer to all those activities whose lowest common denominator is the exploitation of another company brand's equity, such as the creation of fake social network profiles or mirror-websites. The most frequent use of brandjacking is, however, is the one that goes under the name of Affiliate Brand Bidding. This mischievous tactic consists in investing in search engines advertising campaigns and bidding on terms that are related targeted company. Ever googled your hotel's name and found Booking.com, Expedia, trivago and TripAdvisor before your official website? Well, that's ABB.

By Patrick Landman, CEO & Founder, Xotels

BARCELONA, Spain

April 11, 2018

Top Ten Communication Trends in Hotel Technology Innovations

The "waters" in the hotelier business are never still. Getting the best and most astounding wave is everyone's fantasy in this industry. Because of Hotel technology innovation, today, everybody has the chance to do so.

By Harvey Norman, Owner, HospitalityTechGuru

April 10, 2018

Travelers Under 30: What do They Expect from Technology

Well, it seems that millennials are here to destroy everything after all. I'm just joking; this generation is very focused on changing things and it's usually for the better. The reason why millennials get a bad rep is due to the fact that many industries have a problem attending to the standards and priorities that this generation has. Millennials are not afraid to ask difficult questions in the workplace and they will complain if they feel mistreated in any situation.

By Harvey Norman, Owner, HospitalityTechGuru

Why Hospitality Net Leads B2B in Hospitality

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Hospitality Net

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Opinion Article Human Resources

April 6, 2018

GDPR in the EU and UK: AETHOS' 3 Steps for Complying with Employer Responsibilities

GDPR. Four letters of the alphabet that are proving to represent one of the biggest challenges facing businesses in 2018. The General Data Protection Regulation (GDPR) comes into effect on 25th May across the European Union, including the UK, and impacts any organisation that operates within the EU that processes data of EU citizens wherever they may be in the world. How organisations hold, store and process personal data will now be subject to higher and more consistent scrutiny - with potentially significant penalty for non-compliance. AETHOS Consulting Group's London Managing Director Chris Mumford emphasizes that much attention is already given to how customer data is handled under GDPR, especially in the hospitality sector where hotels process a high volume of personal information and payment data. "GDPR not only impacts how a business interacts with its external customers but also how it manages data internally with regard to its employees. In an industry such as hospitality where the labour force is so often highly diverse and comprised of multiple nationalities, most organisations will be affected by GDPR."

By Chris Mumford, Managing Director, AETHOS Consulting Group

April 4, 2018

Millennial Traveler: What do They Anticipate from Innovation?

Indeed, it appears that millennial travelers are here to destroy everything all things considered. I'm simply clowning; this generation is exceptionally centered on changing things and it's normally to improve things. The motivation behind why millennial get a terrible rep is because of the way that numerous enterprises have an issue taking care of the standards and needs that this age has. Millennial are not reluctant to make troublesome inquiries in the working environment and they will gripe on the off chance that they feel abused in any circumstance.

By Harvey Norman, Owner, HospitalityTechGuru

April 4, 2018

The French Hotel Supply Market: Nothing begets nothing!

Without a doubt the machine is jammed. The French hotel supply has been stable for nearly 15 years. Meanwhile, all other major and competing destinations have largely developed their supplies in the face of globalization and the liberalization of trade and travel. This is true in Germany, Spain, the United Kingdom... It is time to check out and service the engine driving France's supply before it breaks down for good. For the moment there is a fuel shortage, but care must be taken because the malfunction is getting worse.

By Georges Panayotis, President & Founder of MKG Group & Hospitality ON, Hospitality ON

Opinion Article

March 7, 2018

5 Common Mistakes in Hotel Revenue Management

I have been in this hotel revenue management game for more than 2 decades now. And after all these years it still gets me anxious when I see hotels not performing at their full potential. So I have put together a list of 5 common mistakes made in revenue management in hotels, resorts and hostels.

By Patrick Landman, CEO & Founder, Xotels

BARCELONA, Spain

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Opinion Article Wellness & Wellbeing

February 7, 2018

The Changing Role and Future of Revenue Management in the Hotel Industry in 5 Steps

Revenue management in the hotel industry is still relatively young. While it began in the 1990s, it has really bloomed and grown exponentially in the last decade, particularly in the last few years. In this time, it has been overshadowed by other departmental functions within the industry, such as sales and marketing. Revenue managers, in comparison, have worked behind the scenes and tended to report to these departments.Revenue management in the hotel industry is still relatively young. While it began in the 1990s, it has really bloomed and grown exponentially in the last decade, particularly in the last few years.

By Patrick Landman, CEO & Founder, Xotels

BARCELONA, Spain

January 22, 2018

Health Tourism 2018: Medicine Back At Home in Greece

In May of 2017 a distinguished group of doctors and government officials met at a medical tourism summit in Ithaca, Greece. The objective of the summit was to begin paving the road toward a long awaited unified health tourism engine for Greece. "Health Tourism: Engine of the National Economy's Growth" did not simply address the vast potential for expanding Greece's domestic tourism offering year-round, the conference introduced the beginning roadmap for a "new pillar" for the long-term recovery of the Greek economy. This report delves into a rare economic anomaly, a situation where one of the world's most mature hospitality and tourism destinations can grow geometrically into the 21st century.

By Phil Butler, Analyst and Editor in Chief, Pamil Visions PR

Greece

January 10, 2018

2018, a fresh start for France's tourism industry!

As the new year begins, it's not a bad idea to look behind us. Such moments of introspection can help us get ahead. A look at Paris illustrates all we need to do to improve France's tourism development.

By Georges Panayotis, President & Founder of MKG Group & Hospitality ON, Hospitality ON

December 22, 2017

Catalonia: Why technology is more important than ever in times of political upheaval

Let's talk politics. Better, let's talk about the influence politics can have on an industry as important as tourism in a country like Spain.

By Mateus Coelho, Regional Manager - Iberia and Brazil, SiteMinder

Spain

November 8, 2017

Yeah, new Booking's income strategy...

Last week, the small world of French hospitality was the scene of a truly extraordinary earthquake: Booking decided to charge its commission on the crumbs that represent noshows and cancellations, and only when the hotel has indeed cashed. As nearly said Corneille in Le Cid "N'avons-nous donc tant vécu que pour cette infamie ? "

By Guilain Denisselle, Digital Hospitality & Innovation Expert | Advisor | Speaker | Author, tendancehotellerie.fr

September 7, 2017

MOB Hotel, the next Mama Shelter?

The success of Citizen M, Mama Shelter and The Hoxton or Ace Hotel has been watched by the entire industry. As hoteliers around the world are raising their game, we ask ourselves: who will set the new benchmark? We picked the hotel brands that we believe to have the potential to become the next hits. Discover Mob Hotel.

By Youri Sawerschel, Founder & Chief Creative Officer, Creative Supply

Opinion Article Development

August 22, 2017

French hotel, tourist residence and apart-hotel leases are evolving

French commercial leases and contract law governing hotels, hotel residences, tourist residences and restaurants constitute essential legal and economic stakes. In this sense, the 2014 Pinel Law represents a major legislative change for landlords and tenants.

By Christopher Boinet and Anne Epinat

August 16, 2017

How Owners And Operators Successfully Negotiate In France ‘reverse’ Hotel Management Agreements

In France, the negotiation to determine whether the hotel's employees are employed by the owner or the operator is a contractual key matter. French owners require more frequently to pass the responsibility of employment to the operator, which has significant consequences on the negotiating and on the drafting of hotel management agreements.

By Christopher Boinet, Lawyer, In Extenso Avocats

July 18, 2017

Tips To Operate With Living Wage In The British Hospitality Sector | Thomas Mielke

The UK finds itself in tumultuous times – uncertainty has become somewhat of the norm. Besides questions raised about Brexit implications – ranging from the devaluation of the Pound and the resulting increase in operating costs to securing continued access to qualified and motivated labour – additionally, hotel and restaurant operators have had to deal with new, recently introduced governmental policies and regulations further impacting the bottom line.

By Thomas Mielke, Managing Director, AETHOS Consulting Group

Technology 4 hours ago

Premier Inn introduces Alliants Room Keys in Digital Wallets

Alliants will deploy its Experience Platform across Premier Inn's 95,000+ rooms in the UK and Germany, enabling guests to store room keys in Apple or Google digital wallets for contactless entry.

Alliants