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Interviews

HN Podcast
Interview Sales & Marketing

Health Is the New Wealth: How Equinox Hotels Is Redefining Luxury Through High-Performance Living

This interview with the visionary Chris Norton, CEO of Equinox Hotels, explores how the brand is redefining modern luxury hospitality through a foundation of health, wellness and high-performance living. His team's leadership is helping make Equinox Hotels a platform for a new generation of travelers who prioritize longevity and vitality by looking for those brands that can meet this lifestyle. Health really is the new wealth. With the utmost attention to detail with the development and launch of the brand's first hotel in New York, Equinox Hotels is creating experiences that elevate guests' physical and mental well-being across every single in-room and onsite amenity.

Christopher Norton in conversation with Adam Mogelonsky
HN Original
Interview Sales & Marketing

Redefining Loyalty: Accor's Kerry Healy on Personalisation, Technology and Human Connection

As Chief Commercial Officer for Accor’s Premium, Midscale & Economy Division across the Middle East, Africa and Asia Pacific, Kerry Healy oversees some of the most diverse and fast-evolving hospitality markets in the world. In this exclusive interview, she discusses how Accor is harnessing data and AI to deliver hyper-personalised experiences at scale—without losing the human touch. From redefining loyalty beyond points and perks to embedding emotional connection and cultural relevance into every stay, Healy shares how Accor’s vision for hospitality blends innovation with authenticity to create meaningful, lasting relationships with guests.

Henri Roelings in conversation with Kerry Healy
HN Podcast
Interview Sales & Marketing

Building the Future of Hospitality: An Interview with Niko Karstikko, Co-Founder & CEO of Bob W

This interview features Niko Karstikko, the Co-Founder & Group CEO of Bob W, an innovative hospitality company blending the comfort and consistency of hotels with the authentic local experience and affordability of short-stay rentals, designed for modern, tech-savvy travelers who mix business and leisure stays. Founded in 2017-2018, Bob W operates in commercial properties under appropriate legal frameworks and emphasizes scalability, flexibility, and sustainability through technology - such as app-enabled self-service amenities, partnerships with local gyms and restaurants, and a tech stack for guest and operational services. Their average stay length is about 4 nights and they have expanded across 19 cities in 11 European countries

Niko Karstikko in conversation with Adam Mogelonsky
HN Podcast
Interview Sales & Marketing

Beyond Luxury: Ori Kafri’s Vision of Human-Centered Hospitality at J.K. Place

Ori Kafri introduces J.K. Place as a family-founded boutique hotel brand that defines "boutique" not by design trends, but by personal, tailor-made hospitality. With three intimate properties in Capri, Rome, Paris, and soon Milan, each averaging around 30 rooms, Kafri describes the brand"s essence as creating "homes" rather than hotels - spaces where guests feel personally known and individually cared for. He contrasts J.K."s approach to larger hotel chains, which he likens to luxury fashion houses, while J.K. Place aspires to be the "tailor-made suit" - a bespoke experience built through genuine human connection.

Ori Kafri in conversation with Adam Mogelonsky
HN Original
Interview

Leading with Empathy and Purpose in Singapore: A Conversation with Angeline Tan of Momentus Hospitality

With more than three decades of experience in hospitality and real estate, Angeline Tan brings a seasoned yet people-centric perspective to her dual role as Senior Vice President of SingHaiyi Hospitality and Momentus Hospitality. Founded in 2022 under the umbrella of the SingHaiyi Group, Momentus Hospitality is a Singapore-headquartered operator dedicated to creating memorable guest experiences and lasting legacies. In this interview, Tan reflects on her leadership journey, shares how Momentus Hospitality is shaping its culture and nurturing talent, and offers her vision for the future of leadership in the hospitality industry.

Angeline Tan in conversation with Henri Roelings
HN TV
Interview Sales & Marketing

Up in the air, loyalty on the ground: A conversation with Ellis Connolly

There is nothing cheap about loyalty. I wrote those words years ago while evoking Ryan Bingham and his manic pilgrimage through miles and tiers, and I still believe them today. Because the true loyalty currency is not plastic or points. Loyalty is, instead, measured in attention, presence, memory, and the feeling of being recognized.

Ellis Connolly in conversation with Simone Puorto
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HN TV
Interview Sales & Marketing

Emailing at the Right Tempo for Fewer Cart Abandonments and More Winbacks

Email fatigue is a clear and present problem for practically everyone under the sun who isn’t a monk abstaining from the temptations of the internet. All of us are opted in to blanket, impersonal newsletters that pile up in our inboxes, with this digital noise only further compounded by junk texts, social media direct messages, and telemarketers.

Jonathan Holcomb in conversation with Adam Mogelonsky
HN TV
Interview Technology

Interview with Ryan King (Shiji Group): Why Experience Is the New Currency

At HITEC 2025 in Indianapolis, we sat down with Ryan King, Senior Vice President for the Americas at Shiji Group, to unpack how hotels can measure, interpret, and act on guest experience data. Ryan explained why reputation now depends as much on real-time feedback analytics as on human service, and how tools like the Guest Review Index (GRI) are helping hoteliers identify both standout moments and systemic breakdowns. He also weighed in on AI’s growing role in the industry - not as a replacement for people, but as a tool to enhance guest experience and operational focus.

Simone PuortoRyan King
Simone Puorto in conversation with Ryan King
HN TV
Interview Technology

Fix the Data First: Why AI Alone Cannot Solve Hospitality’s Content Challenges

At HITEC 2025 in Indianapolis, we sat down with Natalie Kimball, Vice President of Strategic Accounts for Americas and EMEA at Shiji Group, to explore the evolving role of hotel content management, data accuracy, and distribution, particularly in the complex Chinese market. Natalie also shared her candid views on AI in hospitality, the importance of operational control, and the risk of losing the entry-level roles that built today’s industry leaders.

Simone PuortoNatalie Kimball
Simone Puorto in conversation with Natalie Kimball
China
HN TV
Interview Technology

Bridging Revenue and Marketing: How IDeaS’ Spotlight Is Driving Commercial Alignment

At HITEC 2025 in Indianapolis, we sat down with Klaus Kohlmayr, Chief Evangelist and Development Officer at IDeaS, to discuss how the company’s latest solution, Spotlight, is helping to close the gap between revenue management and marketing. Klaus shared insights into how unified data, AI fluency, and strategic thinking are shaping the future of commercial performance in hospitality.

Simone PuortoKlaus Kohlmayr
Simone Puorto in conversation with Klaus Kohlmayr
HN TV
Interview Technology

From Data to Voice: How Revinate Is Rethinking Hospitality Personalisation

At HITEC 2025 in Indianapolis, we caught up with Karen Stephens, Chief Marketing Officer at Revinate, to talk about how changes in leadership are fuelling product innovation, particularly around guest data, AI, and voice. With a fresh team of tech and data leaders on board, Revinate is doubling down on efforts to unify guest profiles and rethink how technology supports human connection in hospitality. Karen also shared insights on AI’s role in luxury travel, the future of voice, and why hospitality is safe from the AI job scare.

Simone PuortoKaren Stephens
Simone Puorto in conversation with Karen Stephens
HN TV
Interview Technology

How Mobile Engagement and AI Are Transforming the Guest Journey

At HITEC 2025 in Indianapolis, we caught up with Jeremy Krol, COO of Phunware, a company helping hotels deepen guest engagement through mobile technology and data-driven personalization. In our conversation, Jeremy explained how Phunware uses mobile apps, behavioral data, and AI to improve the guest experience and generate additional revenue. From replacing paper maps with seamless digital navigation to enabling smarter upsell opportunities, Phunware is helping properties enhance their digital footprint without losing the human touch.

Jeremy KrolSimone Puorto
Jeremy Krol in conversation with Simone Puorto
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Interview Technology

Why HITEC 2025 Felt Like a Turning Point: Education, Innovation and the Guestroom of 2075

At HITEC 2025 in Indianapolis, we sat down with Justin Taillon, President of HFTP and professor of hospitality technology, for a closing reflection on what made this year’s event stand out. From a record-breaking exhibitor floor to packed education sessions, Justin shared what makes HITEC more than just a trade show. He also gave us a preview of his next project, a bold new book on what hotel guestrooms might look like in 2075.

Simone PuortoJustin Taillon
Simone Puorto in conversation with Justin Taillon
HN TV
Interview Technology

The End of Standards? Why AI Might Finally Break Down Hotel Tech Silos

At HITEC 2025 in Indianapolis, we caught up with Ira Vouk, Editor-in-Chief of the 2025 edition of the Hotel Yearbook – Technology Edition. A respected voice in hospitality tech, Ira curated a remarkable collection of essays from over 35 industry leaders, each offering their outlook on where hotel technology is heading. In this interview, she reflects on the themes, surprises, and controversies behind the publication, and shares her own bold view on how AI could disrupt the long-standing standards that have held hotel tech together , or perhaps back.

Simone PuortoIra Vouk
Simone Puorto in conversation with Ira Vouk
HN TV
Interview Technology

AI in Hospitality: Canary Technologies on Voice, Messaging, and Revenue Growth

At HITEC 2025 in Indianapolis, we spoke with Harman Narula, CEO of Canary Technologies, about the company’s recent AI product launches and the growing role of artificial intelligence in hotel operations. From missed phone calls to personalised upselling, Canary’s suite of AI solutions is designed to enhance the guest experience and increase hotel revenue. Narula shared how voice AI, messaging, and upselling work together to streamline operations and help hoteliers do more with fewer resources.

Harman Singh NarulaSimone Puorto
Harman Singh Narula in conversation with Simone Puorto
HN TV
Interview Technology

HITEC 2025: Record-Breaking Attendance, Start-up Momentum, and a Look Ahead to San Antonio

At HITEC 2025 in Indianapolis, we caught up with Frank Wolfe, CEO of Hospitality Financial and Technology Professionals (HFTP), to reflect on a highly successful edition of the conference. With record-breaking numbers, exciting innovation from new exhibitors, and a packed exhibition floor, this year’s event confirmed HITEC’s role as the global stage for hospitality technology. We also looked ahead to 2026, which will bring the event to San Antonio, Texas.

Simone PuortoFrank Wolfe
Simone Puorto in conversation with Frank Wolfe
HN TV
Interview Technology

Floor Bleeker on the Rise of AI Agents, Robotics, and the Future Tech Stack of Hospitality

At HITEC 2025 in Indianapolis, we sat down with Floor Bleeker, a well-known voice in hospitality technology, to explore the future of AI in the industry. The conversation quickly moved from generative AI to autonomous agents, robotics, and the potential disruption of long-standing tech systems. Drawing from his corporate background and current advisory work, Floor offered a clear-eyed view of how fast things are evolving, and what it could mean for hoteliers, vendors, and guests.

Floor BleekerSimone Puorto
Floor Bleeker in conversation with Simone Puorto