Data Is the New Oil – But Only if You Have the Right Refinery

In the world of hospitality, everyone talks about data – how much you can collect, how fast you can access it, and how many dashboards you can create. But after two decades of working with the most sophisticated data models, I’ve learned something c...

Shams Chauthani

Chief Technology Officer

Otelier (formerly myDigitalOffice)

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Property Technology

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Management Companies

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Finance & Accounting

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Big Data

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Opinion

Artificial Intelligence-Driven Personalization - Data Design vs. Authentic Discovery

In an era where digital transformation is revolutionizing every industry, the travel sector is at the forefront of an artificial intelligence revolution. No longer are travelers satisfied with generic package deals or standard itineraries. Instead, ...

Joe Cilli

Assistant Dean and Director of Distance Learning for the FIU Chaplin School of Hospitality & Tourism Management

FIU

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Information Technology

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Big Data

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Chatbots, Robotics & AI

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Opinion

Tariffs and Turbulence: Navigating Hotel Operations in a Travel Downturn

The hospitality industry is currently facing a confluence of challenges that threaten to curtail travel demand and strain hotel operations. Economic uncertainties, compounded by recent tariff implementations, are reshaping traveler behaviors and dem...

Jason Q. Freed

Hospitality Data Evangelist

Otelier (formerly myDigitalOffice)

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Property Technology

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Management Companies

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Big Data

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Asset Management

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Opinion

Data Anxiety: The Impact of Information Overload

We live in a world flooded with information, where the question of data has gone from being a useful resource to an unstoppable digital deluge. From smartphones to smart fridges, we’re constantly bombarded by digital input, leaving many of us feelin...

Dr. Tatyana Tsukanova

Research Associate at EHL Hospitality Business School

EHL

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Information Technology

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Big Data

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Opinion

How Hotel CRM & CDP Drive Success in Direct Bookings

The hospitality industry is at a crossroads. As hotels grapple with rising operational costs and intensified competition from Online Travel Agencies (OTAs), the need to strengthen direct booking channels has never been more pressing. According to h2...

Michael Toedt

CEO and Founder, dailypoint

dailypoint™

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Sales & Marketing

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Information Technology

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CRM & Loyalty

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Big Data

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Opinion

AI-Driven Analytics Will Provide Hard Fast ROI – but Are Hotels Ready?

For hoteliers looking to Find customers, convert them to Book, and Grow revenue amid stiff competition, smarter data insights are necessary. But if more isn’t done to bring system data together in a cohesive, intelligent and integrated way, commerci...

Kevin Duncan

VP, Product Management, Cendyn

Cendyn™

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Information Technology

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Big Data

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Chatbots, Robotics & AI

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Opinion

From data to action - driving ROI from data in hospitality

"We have so much data, but we still don´t really get much out of it," was a recent lament from a major hotel chain. This is a common problem, so why is it so hard to turn data into quantifiable ROI?

Philip Barton

Senior Director of Analytics in Hospitality at IBS Software

IBS Software

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Travel Technology

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Innovation

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Big Data

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Chatbots, Robotics & AI

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Opinion

From Data to Delight: How Analytics Are Shaping Today’s Guest Experience

Delivering a seamless and memorable guest experience isn’t just about great service – it’s about making smart, data-driven decisions at every stage of the guest journey. The best-run hotels no longer rely on gut instinct to anticipate guest needs. I...

Ryan Smith

Senior Director, Product Strategy

Otelier (formerly myDigitalOffice)

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Property Technology

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Management Companies

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Big Data

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Guest Experience

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Opinion

Why traditional compsets are holding your hotel back

“Who are my competitors?” It’s a question every hotel must answer. Yet, the way we define compsets (competitive sets) has evolved significantly.

Lana Cook

Content Writer at Cloudbeds

Cloudbeds

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Revenue Management

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Big Data

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Chatbots, Robotics & AI

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Opinion

Enhance Your Hotel Forecasting with Big Data: A Smarter Approach to Revenue Strategy

There’s more data available about your guests than ever before. Today, we’re learning about travelers who visited our websites, began searching dates and locations, but left without booking. This provides a clearer picture of unconstrained demand, a...

Leighton Osbourne

Senior Manager, Content and Communications

Duetto

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Sales & Marketing

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Revenue Management

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Lodging Industry

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Big Data

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