What Visual Matrix is Learning From You – Lessons From the Road

There’s something grounding about walking in a hotel’s back hallways and hearing real stories, in real time, from real hoteliers. Lately, we’ve been doing just that: sitting in lobbies, behind front desk counters, joining team huddles, and absorbing...

Lauren Crocket

Chief Marketing officer

Visual Matrix Property Management System (Image Technology Systems)

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Property Technology

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Travel Technology

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Lodging Industry

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Guest Experience

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Opinion

Reframing Data Security and Sovereignty as a Hotel Team and Guest Benefit

All it takes is one breach. Cybersecurity represents a clear and present threat for every hotel, and the topic deserves every kilobyte of attention that it gets. But this topic, and the related one of ‘Data Sovereignty’ are often framed as defensive...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hospitality Net

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Information Technology

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Property Technology

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Safety & Security

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Big Data

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Opinion

From Room Distinctions to Revenue Engines: Rethinking Hotel Sales for the AI-First Era

The hotel industry’s love of tradition has quietly become a silent killer of revenue. Room categorization was never questioned in the past, not because it was perfect, but because technology made alternatives impossible. What once passed as ‘best pr...

Markus Mueller

co-founder of GauVendi

GauVendi

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Property Technology

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Revenue Management

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Digital Marketing

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Innovation

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Opinion

What hotels get wrong about changing tech – and how to get it right

Changing your property management system (PMS) is one of the most important – and potentially disruptive – technology decisions a hotel can make. When it goes well, you unlock efficiency, revenue and a better guest experience. When it goes wrong, it...

Tom Brown

Senior Copywriter at Mews

Mews

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Property Technology

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Revenue Management

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Travel Technology

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Innovation

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Opinion

The Real Power of a Centralized, Real-Time Guest Profile

As part of our Thematics campaign with Shiji Group on Single Provider for Seamless Data, this article looks at one of the most transformative ideas in hotel technology today: the centralized, real-time guest profile. Integrated systems hold the prom...

Henri Roelings

Founder, Hospitality Net

Hospitality Net

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Information Technology

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Property Technology

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Opinion

Why human-led hospitality still wins in a tech-driven world

There’s an old proverb that says if a stranger shows up at your door, feed them for three days before you ask who they are, where they’re from and where they’re going. And that’s a perfect illustration of true hospitality.

Tom Brown

Senior Copywriter at Mews

Mews

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Property Technology

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CRM & Loyalty

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

The four leading AI chatbots for hotels

One of the biggest changes in guest behavior is the expectation around hotel communication. In an always-on digital world, travelers expect to be able to message properties at any time of day, and to get considered responses quickly and in their own...

Tom Brown

Senior Copywriter at Mews

Mews

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Property Technology

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Innovation

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

Why Live Availability is Your Key to More Venue Bookings

For event planners, speed and convenience is everything. When they’re considering venue space, they need immediate answers and a smooth, hassle-free experience. Venues that can provide this quickly often find themselves with a significant competitiv...

Lauren Hall

Founder & CEO at iVvy

iVvy

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Property Technology

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Revenue Management

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Finance & Accounting

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Market Segments

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Opinion

From Patchwork to Platform: The Case for Unified Hotel Systems

It usually starts with a simple fix. One team wants better upsell options, so a new CRM is added. Another needs richer analytics, so in comes a reporting tool. The spa needs its own booking interface. The restaurant team demands a POS that talks to ...

Michael Heinze

Chief Architect at Shiji Group

Shiji

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Information Technology

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Property Technology

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Opinion

Getting Technical with What a Centralized Hotel Platform Can Enable

Those who know me know that I relish in the technical details of how specific features on software systems work, how integrations are built and how relational databases can be linked to integrate fields or perform valuable queries.

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hospitality Net

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Information Technology

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Property Technology

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