A comprehensive overview of modern hotel HR covering talent acquisition, training, engagement, retention strategies, and digital transformation tools like HRIS and ATS.
As AI assistants like ChatGPT and Google AI Mode begin executing hotel bookings, no settled commission structure exists, leaving hotels to navigate three competing models with vastly different cost implications.
A front desk supervisor at a 137-room airport hotel uncovers a years-long GM fraud scheme after accidentally receiving a RevPAR diagnostic email, resulting in $700K in losses and a cautionary lesson on daily audit controls.
Crescent Hotels & Resorts argues that luxury hospitality has entered a discipline era, where selective, operationally-ready expansion protects asset value and brand equity better than rapid scaling.
A HITEC 2026 floor report identifies agentic governance, token spend optimization, and two emerging software categories (AMP and GSMS) as the defining shifts in hospitality tech's second phase of AI adoption.
Eric Jafari, co-founder of Locke and edyn, argues lifestyle hotels have grown complacent and that wellness and AI-driven personalization are key to reviving the segment.
The author argues that restaurant success depends less on originality and more on consistently delivering the concept promised to guests across every operational touchpoint.
EHL professors and industry experts explain how menu engineering should function as a system-level diagnostic tool, not just an item-by-item margin exercise, especially as guest spending behavior shifts.
Hotels' built-in features of privacy, anonymity, and rapid turnover make them vulnerable environments for trafficking, and the article argues that leadership and operational systems are the critical line of intervention.
As travel growth shifts to data-thin emerging markets, the author argues most hotel sales teams can only harvest existing demand, not create it, and outlines how to build teams that can.
The author argues that USALI should be extended, not abandoned, to cover the owner-operator cost split unique to vacation rental management, preserving comparability across the sector.
An honest look at the hidden pressures facing hospitality CEOs and MDs: financial leakage, chronic staff turnover, real-time reputation risk, compliance shifts, and non-stop reinvestment demands.
The article outlines a structured, staged approach to confidential hotel asset sales in Latin America and the Caribbean, emphasizing buyer vetting before disclosure to protect asset value and daily operations.
A practical guide to 10 sustainability innovations for hotels and restaurants, covering AI food waste tracking, renewable energy, IoT automation, greywater systems, and low-carbon menus.
A structured five-phase framework helps hotels assess data infrastructure, run shadow-mode pilots, and scale AI without overwhelming staff or wasting budget on simultaneous deployments.
KTN trainer argues that expressing genuine empathy before apologizing is the most effective yet most commonly skipped step in guest complaint resolution, with coaching key to breaking ingrained staff habits.
A sharp editorial argues that regulatory wins against OTAs and platforms have delivered no meaningful revenue shift for hotels, and that direct guest relationships remain the only distribution asset that compounds.
AI travel agents could become the most powerful gatekeepers yet, deciding which hotels guests ever see, while hidden fees and labor reduction risks threaten luxury service quality.
Explores how AI can address kitchen bottlenecks in restaurants without replacing human staff, balancing automation with the human element central to hospitality.
Apple's shift to hardware leasing via Klarna mirrors the CapEx-to-OpEx transition hospitality tech has pushed for years, with direct implications for device fleets, FF&E reserves, and guest wallet share.