NFC tipping outperforms QR code tipping in friction reduction, portability, and security, with NTAG 424 DNA chip technology offering banking-grade authentication for hotel and service environments.
Q1 2026 U.S. hotel data from ~5,000 properties shows ADR up 6%, RevPAR up 8.7%, and GOP margin up 4 points, but the Q2-Q4 forecast signals a revenue reset with RevPAR expected to fall 1.3%.
Using a simple pretzel story, CX expert Shep Hyken argues that inconsistent service erodes customer confidence and trust, making consistency the single biggest driver of retention.
Orea Hotels CEO Gorjan Lazarov shares how the Czech group grew direct bookings from near zero to 60% of revenue by combining brand investment, data infrastructure, and technology-driven guest experience.
Opinion piece arguing Southeast Asia hoteliers can cut OTA dependency from 65-70% to 35-40% within 18 months using AI chatbots, behavioural triggers, and direct-rate advantages now available for under $50/month.
Hotels must shift from selling rooms to curating experiences, creating revenue streams that don't depend on occupancy through experience marketplaces and destination expertise.
Google's Universal Commerce Protocol now lists hotel booking as a retail vertical alongside Nike and Walmart, raising structural questions about whether lodging's complex cancellation, pricing, and merchant-of-record rules can survive a retail-shaped commerce rail.
The author argues hotels don't have a data shortage but a signal interpretation problem, with GMs overwhelmed by metrics that lack the intelligence layer needed to drive daily decisions.
Mews Founder Richard Valtr previews Unfold 2026, a 700-hotelier event in Amsterdam on May 27, focused on redefining the hotel operating model around AI, finance automation, and connected ecosystems.
Part two of a series examining AI and robotics in hospitality through expert perspectives on workforce impact, job displacement concerns, and industry preparation for technological transformation.
Poor system integration is the top tech pain point for hotels, with 68% reporting delays or cost overruns, as siloed platforms hurt staff productivity and guest experience.
A hospitality professional recounts a 1992 financial crisis during a corporate relocation to Canmore, needing $4,500 in unexpected closing costs with no resources and one day to spare.
US state privacy laws are creating a consent infrastructure gap that causes hotel GA4 dashboards to underreport actual PMS revenue by up to 27%, distorting AI bidding and campaign ROI.
An analysis of Pope Leo XIV's 2026 encyclical examines its moral framework around AI, labor, and human dignity, with specific implications for hospitality automation, workforce ethics, and guest data practices.
A hospitality finance veteran argues that most hotel investments underperform due to structural information gaps between owners and operators, making independent asset management essential.
Rotana's CEO argues that Saudi Arabia's hospitality boom requires investment in people and local talent pipelines, not just capital, to deliver lasting asset value and guest experience.
Every public lodging company beat Q1 2026 estimates, 11 of 14 raised full-year guidance, but Middle East drag and World Cup underperformance risk cloud the H2 outlook.
Coastal hotel owners are ceding USD 67B in marine excursion revenue to third-party operators, with uncaptured value estimated at EUR 2.3–9.2M per property when capitalized at a 6.5% cap rate.
FPG argues that frontline employees outperform digital upsell tools in on-property revenue conversion, citing a Bali hotel achieving 6% RevPAR growth and a Singapore agent generating $80K in upsell revenue.
The guide provides eight essential questions hotel executives should ask AI vendors to avoid common pitfalls and ensure responsible implementation.