The article argues that successful salespeople focus on understanding client needs through strategic questioning and silence rather than traditional pitching techniques.
Industry experts at HT360 Hospitality Leaders Forum argue technology must be embedded from the earliest design stages, not retrofitted, with real examples showing AI and integrations doubling F&B conversion rates.
AI is shifting travel discovery earlier in the journey, pushing hotels and DMOs to compete for traveler attention before a booking platform is ever reached.
A strategic framework comparing integrated suites vs. best-of-breed architectures, with AI readiness now elevated as the primary criterion for hospitality technology decisions.
GuestCentric argues that generic upsell menus hurt conversion, citing data showing only 3% of guests buy add-ons, and presents adaptive, reservation-aware offer targeting as the fix.
The global wellness tourism market grew to $894 billion in 2024, driving hotels to integrate fitness facilities, recovery services, and nutrition programs as core offerings rather than amenities.
AI didn't create unreliable travel content but amplifies it at scale, shifting competitive advantage toward media brands with genuine editorial authority and citation-backed recommendations.
As the 2026 tradeshow season opens, the article argues that hotel technology must be evaluated on how well it supports frontline staff, with multilingual interfaces, mobile-first workflows, and vendor partnership as key criteria.
Newport Hospitality Group's CEO reflects on a leadership retreat session arguing that nimble, adaptable operators outperform larger rivals by focusing on controllable factors and rejecting industry status quo.
A Hotelios Consulting perspective arguing hoteliers should treat AI as an operational team member, citing tools like Access Evo and Happy Hotel as examples of automated pricing and revenue optimisation in practice.
A practical framework covering six evaluation criteria for RMS selection: integration quality, pricing logic transparency, usability, support, forecasting, and total cost of ownership.
Cornell CHR report from a 2025 Climate Week NYC roundtable finds the beverage industry is treating sustainability as operational survival, with packaging and transport often exceeding farming emissions.
A recap of HumanX Summit 2026 Day Two, covering staff retention, burnout, guest experience design, regenerative tourism metrics, and one speaker's outright rejection of AI in restaurants.
Cornell survey of 1,029 U.S. travelers finds AI adoption varies significantly by spending tier, with accuracy concerns cited by 60%+ as the top barrier across all segments.
Google's 2026 agentic search overhaul, built on Gemini 3.5 Flash and autonomous agents, threatens OTA dominance by routing high-intent travelers directly to brand.com via structured hotel data APIs.
The concept argues AI works best when it enhances human interactions invisibly, providing staff context without disrupting guest connections.
The author argues that fragmented, siloed hotel data undermines AI's effectiveness, and that structured institutional memory must come before AI deployment can deliver reliable guest experiences.
Mews CEO Matt Welle and two cybersecurity experts warn that hospitality is an underinvested, high-value target for cybercrime, urging hoteliers to adopt passkeys, SSO, and business continuity plans.
A five-step framework urging hoteliers to identify high-friction, measurable workflows before selecting AI tools, rather than deploying technology in search of a problem.
Day one coverage from the HumanX 2026 summit at EHL Lausanne distills ten cross-industry interviews into six arguments: AI consensus, luxury redefinition, labor honesty, guest memory, divergent threat readings, and broken metrics.