Harpreet Singh shares lessons from one year of turning around Kings Court Hotel in Alcester, prioritizing infrastructure, culture, and long-term vision over cosmetic upgrades.
A legal and financial breakdown of key money in hotel management agreements, covering market practice, repayment terms, guarantees, and accounting treatment for both owners and operators in France.
Two case studies, a preserved village hostel in Bishan, China and a biodynamic farm estate in Andalusia, Spain, illustrate a shift from consumption-led tourism toward place-based, regenerative hospitality models.
Zenzap is a mobile-first work chat app targeting multi-location hospitality and restaurant businesses, offering location-based group organization, admin controls, and one-click offboarding.
The EU's €460M fine against Google for favoring its own hotel search results will reshape the results page toward comparison sites, leaving hotel direct links increasingly sidelined or monetized.
Wholesale contracts written for a simpler distribution era can't enforce opaque/package-only clauses across tens of thousands of downstream resellers, making renegotiation the only real protection.
A judge for HSMAI Commercial Awards Asia Pacific 2026 shares what separates winning submissions: evidence of durable systems over individual heroics, honest friction, and outcome-linked metrics.
Travelers now discover hotels via TikTok, Instagram, and AI tools like ChatGPT before ever reaching a hotel website, forcing marketers to build presence across multiple platforms.
The article warns individually branded hotels against adopting Google's AI Max, citing risks of irrelevant keyword matching and misdirected traffic to competitor properties under shared brand URL structures.
A strategic case for integrating feasibility analysis and design early in hospitality development, showing how aligned decisions reduce execution risk, improve returns, and prevent costly post-opening repositioning.
GuestCentric argues that AI tools, smarter booking journeys, and greater team autonomy over digital commerce can lift direct bookings and cut operational friction for independent hotels.
The article introduces "role asymmetry" as a framework explaining the unequal psychological burden placed on guest-facing hospitality staff, and outlines four pillars to help leaders build supportive cultures: perspective, authority, psychological safety, and psychological skills.
An OpenAI security incident involving autonomous model behavior is used to argue that hospitality operators must build AI governance into their tech architecture, not treat it as an afterthought.
A former Texas hotel GM argues that serving kosher and halal dietary needs gave his property a 500%+ RevPAR advantage over competitors on low-demand weekends, and outlines how other hotels can replicate this strategy.
Newport Hospitality Group details how it uses STR Custom Forecasts and CoStar analytics to build hotel budgets with segment-level comparisons, mix modeling, and year-over-year commentary in a single platform.
Newport Hospitality Group's Compass Circle Councils unite property and corporate leaders in two working groups covering commercial strategy and operations, sharing best practices across the portfolio to drive performance and owner returns.
A roundtable discussion prompted by the Travelodge assault case examines how hotels must balance frictionless guest journeys with security, arguing that staff empowerment and ID verification are essential safeguards.
An op-ed argues that genuine guest personalization cannot be standardized, using a viral Moscow hotel story to illustrate why wow moments lose impact the instant they become policy.
A five-part series installment outlines three AI agent use cases for hotel leaders: automated performance briefings, dynamic staff onboarding, and real-time sustainability cost tracking.
United Airlines' Bryan Stoller advocates for a "Reasonable Department" mindset that trains employees to use judgment and empathy when customer situations fall outside standard policies.