The concept of "joyspan" - sustained joy over time - offers hotels a framework to create transformational experiences that build emotional loyalty beyond traditional metrics.
Industry experts discuss how centralizing back-office functions allows hotel GMs to focus on leadership and business strategy rather than operational processes.
Industry newsletter examines major hotel brands' outdoor hospitality plays and independent operators driving the landscape hotel category forward.
Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.
How restaurants are turning their wine lists into a powerful storytelling tool for regenerative farming and sustainable viticulture.
The article explains how AI agents differ from assistants by working independently to achieve goals, potentially giving smaller hotels competitive advantages over larger brands.
Wellness expert predicts that refined sugar, seed oils, ultra-processed foods, and various chemicals will be widely recognized as harmful by 2035.
A business professional shares six practical AI applications that enhance rather than replace human thinking, from custom travel planning to coding simple tools without programming knowledge.
Investment volumes in Central and Eastern Europe rose 170% in 2025, with Prague, Budapest, and Warsaw leading RevPAR growth.
European hotels achieved €69.3 GOP PAR in 2025, up 2.1% year-over-year, with London leading at €155 PAR while Milan and Warsaw showed strongest growth.
Your hotel’s performance and success are invariably tied to the context of its destination. By tapping into local organizations, cultural events, and neighborhood experiences, you can inspire and amplify your marketing strategy and create offerings that resonate with travelers. Listed below are some ways to leverage your destination resources effectively and in ways that still differentiate you from your competitors.
AI transforms hotel data collection from reactive reporting to predictive intelligence, unifying systems to anticipate guest needs and optimize revenue in real-time.
The article outlines a systematic approach to building predictable revenue through four pillars: signal intelligence, pipeline physics, conversion velocity, and cross-functional alignment.
Despite strong demand, Miami Beach operators face tightening margins due to misaligned policies and lack of coordination between tourism stakeholders.
The author argues that real guest loyalty is shaped by micro-moments of attention that happen in real time, not captured in post-stay surveys.
The article argues that leaders who express genuine belief in employees' potential can prevent the Peter Principle while boosting motivation and retention.
The Hotels Network launched the first direct booking app for ChatGPT, allowing hotels to compete with OTAs in AI-powered travel recommendations.
A hotel consultant advocates for leaders to conduct regular "diagnostics" by listening directly to frontline staff to uncover operational challenges that financial data alone cannot reveal.
Kiosk.eu promotes their European-built self-service kiosks as hardware-first solutions that integrate with PMS systems to automate check-in while enabling staff to focus on personalized guest service.
Survey of U.S. customers reveals 49% are more comfortable with AI support, but 68% still prefer human agents when problems arise.