What Will You Paint on Your Canvas?
Using painting metaphors, the author explores how hospitality professionals can approach new opportunities with strategic planning and creative execution.
By Gary Hernbroth, Founder, Training for Winners
Opinion Articles
The Vanishing Passport: Strategies to Revive or Replace International Travel
The article outlines alternative revenue strategies for hotels to offset declining international travel through youth sports, construction crews, workations, wellness experiences, and corporate segments.
By Theresa Hajko, Regional Director of Revenue Management, Spire
Hotel CRM Lead Nurturing Campaign Tactics and Prospects for 2026
Modern CRM systems with unified data and automated nurturing can triple conversion rates while reducing response times and marketing costs.
By Adam Mogelonsky and Larry Mogelonsky
Quis coniungit ipsos coniungentes? (Who connects the connectors?): A seamless travel journey in search of a traveler
The author argues that AI-powered booking connectors fail because they expect travelers to manage technical complexity rather than simplifying it.
What Are Hotel Buffets Really Serving - Experience or Excess?
The author argues hotels should move from "theatrical abundance" to "intelligent abundance" in buffet design to reduce waste without compromising guest satisfaction.
By Nansy Kouroupi, Visiting Lecturer and Associate Researcher, Les Roches
The Mystification of Hotel Sales
The author argues hotel GMs lack proper sales oversight, focusing on superficial metrics rather than lead conversion tracking and systematic follow-up processes.
By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)
Marketbeat Greater Paris - FY 2025
Greater Paris hotel investment volume reached €1.9 billion in 2025 with 75 properties traded, while RevPAR held steady at €115.7.
Re-Commissioning Hotel Plant & Equipment
The guide emphasizes taking time during restart processes, verifying performance beyond basic operation, and adjusting maintenance schedules for recently reactivated systems.
By Stewart Kiely, Director of Projects, Asset Management & Estate Development, Cayuga Hospitality Consultants
Detroit Hotel Market Update: Why Investors Are Betting on Motown
Analysis shows over 1,200 luxury rooms opening through 2028, supported by GM's headquarters move and $2+ billion in downtown development projects.
By Angela Lahti and Nico Cooper
The Agentic AI Guest: Why Your Hotel Sales Team Is Now Competing With Chatbots
Corporate travel buyers now use AI agents to research hotels, benchmark rates, and analyze reviews before contacting sales teams, fundamentally changing the negotiation dynamic.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
The Silent Twilight of The Greek "Filoxenia"
Small Greek hotels face closure as operational costs rise 30% by 2026 and short-term rentals now exceed total hotel bed capacity.
By Philia Tounta, General Manager, Apokoros Club Hotel & Villas
TikTok Has Entered the Chat: Metasearch
TikTok is beta-testing hotel metasearch cards that appear in user feeds, redirecting to OTAs like Expedia and Booking.com for reservations.
By Sienna Crawford, Senior Marketing Manager, Cogwheel Marketing & Analytics
Meet the AI Startup That Gives Hotel Operators an Expert Data Team on Demand
Ladera unifies hotel data across systems and lets users ask questions in plain English, functioning as on-demand data analysts for commercial teams.
By Ivana Johnston, Co-Founder and CEO, Puzzle Partner
No, Luxury is not Dying
Argues that luxury demand remains strong despite conference narratives claiming otherwise, with social media simply changing how status symbols are displayed rather than eliminating them.
By Martin Soler, Partner, Soler & Associates
Reclaim 68 Hours a Month per Property on Booking.com Reservations and Credit Card Reconciliation
Automation eliminates 68 hours monthly per property by connecting Booking.com, Opera PMS, and payment systems for automatic reconciliation.
By Linda Girrbach, Co-Founder & Head of Hospitality Consulting, RobosizeME
Tethered to the Truth: When Internet Tall Tales Check Into Hospitality
The article argues hospitality brands must maintain verified property data to prevent misleading claims across digital channels and influencer partnerships.
The Customer Service No Excuse Challenge
Hyken argues that customer service staff should replace excuses with solution-focused responses to transform complaints into loyalty-building opportunities.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
From single property to scalable brand: lessons from a decade of growth at C-Hotels
C-Hotels Co-Owner Inge Decuypere shares ten years of scaling lessons, from centralization and data-driven decisions to deflagging from a major brand.
Hotel Customer Journey: The Guest Experience Guide
The guide examines how AI and social media have transformed guest expectations, with direct bookings gaining ground over OTAs as hotels focus on seamless tech-enabled personalization.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
The real reason you suck at revenue management
Author argues hotels fail at revenue management by reactively adjusting prices without understanding underlying demand patterns and guest behavior.
By Fabian Bartnick, Founder, Infinito