The article outlines AI-driven revenue optimization, unified data platforms, and mobile-first guest services as the core technology priorities reshaping hotel operations.
HVS analysis reveals how Middle East tensions are disrupting global aviation while creating opportunities for India to capture redirected demand and strengthen domestic tourism.
Mirai argues hotels need AI infrastructure designed for conversation in addition to web browsing to compete with OTAs in the new conversational commerce era.
Hotels with culturally relevant dining see 18.6% RevPAR growth as F&B transforms from cost center to the primary differentiator driving bookings and community.
AI Wizard positions itself as a solution to bridge communication gaps between data-heavy revenue managers and commercial leadership teams.
The article outlines six strategies for hotels to adapt to volatile travel patterns, including flexible policies, real-time pricing, and local market focus.
A hospitality veteran reflects on his early career at Marriott Griffin Gate, emphasizing the importance of developing raw talent rather than dismissing inexperienced workers.
Bartnick argues that technology failures in hospitality stem from poor user understanding and lack of clear guidance, not flawed systems themselves.
The author uses Voyager 2's journey through space to reflect on hospitality's obsession with technology versus the fundamental human act of welcoming strangers.
The guide examines franchise costs versus performance benefits, using a Tucson case study where dropping a weak brand and going independent improved performance from 75% to 100% fair share.
Hotels can increase total guest revenue by up to 10% by integrating wellness services into their PMS rather than managing them as separate amenities.
A hospitality veteran reflects on how social media and changing guest expectations have eroded the art of true luxury service over thirty years.
IRIS promotes mobile ordering solutions for hotels to maximize F&B revenue during the 2026 FIFA World Cup across North America.
The author argues AI's greatest value will be freeing hotel managers from administrative tasks to focus on guest and staff relationships.
The article argues hotels must shift from AI experimentation to measurable operational improvements, focusing on defined performance targets and consistent system adoption.
Global data shows one-night stays rose 9% and last-minute bookings increased 9% from Q1 2023 to Q4 2025, requiring hotels to adopt faster pricing strategies.
Organizations create a "competence trap" by hiring people who perform expertise, then punishing the honest admission of not knowing that's essential for actual learning.
Hotels miss crucial guest insights by focusing on responses rather than interpreting subtle behavioral signals across all touchpoints.
After 8 months and 35+ interviews with hospitality leaders, the author shares key lessons on transparency, fear-based leadership pitfalls, and letting teams speak first.
Cybersecurity is no longer an individual game—it’s a team sport. As threats grow more sophisticated, collaboration is no longer optional; it is essential. Cyber adversaries are actively working together to attack, sharing tools, tactics, and exploits across underground networks. To safeguard our digital ecosystem, the cybersecurity industry must join forces. With collective strength, we achieve collective impact. We are stronger together.