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Cloudbeds and Journey launch strategic partnership to challenge dominant loyalty programs of chains and OTAs
Supplier News
June 11

Cloudbeds and Journey launch strategic partnership to challenge dominant loyalty programs of chains and OTAs

Cloudbeds and Journey integrate AI-driven loyalty tools into the Cloudbeds Collection, giving independent hotels chain-scale rewards programs without ceding brand identity or direct guest relationships.

Cloudbeds Favicon
Cloudbeds
United States
The most expensive line on a hotel room. It isn't on the P&L
Opinion Article
June 11

The most expensive line on a hotel room. It isn't on the P&L

Hotel acquisition costs of 15–35% of guest spend are systematically hidden off the P&L, making distribution the largest controllable cost that most properties never actively manage.

Markus  Busch
By Markus Busch, Editor/Publisher, hospitality.today
From data to deals: how hotel sales teams win more group business
Interview
June 10

From data to deals: how hotel sales teams win more group business

A Holiday Inn Portland sales director shares how her team uses Knowland data to prospect for group business, monitor competitors, and build relationships that convert to bookings.

Editorial team
Editorial team, Cendyn™
Booking.com's shield doubles as an invitation
Opinion Article
June 10

Booking.com's shield doubles as an invitation

A critical reading of Booking.com's partner messaging argues its "protection" pitch to independent hotels masks a platform dynamic where independents are the foundation being guarded for Booking's own benefit.

Markus  Busch
By Markus Busch, Editor/Publisher, hospitality.today
Shiji releases 2026/27 Hotel Distribution Technology Chart: From Channels to Discoverability and “Bookable Everywhere”
Supplier News
June 10

Shiji releases 2026/27 Hotel Distribution Technology Chart: From Channels to Discoverability and “Bookable Everywhere”

Shiji's 11th annual Hotel Distribution Technology Chart adds new categories for AI discovery, AI-powered direct booking, and map/social platforms, reflecting a shift from OTAs toward "bookable everywhere" commerce.

Shiji Favicon
Shiji
Integrating Fragrance-Infused Wooden Key Cards into Sleep-Focused Hotel Stays
Supplier News
June 10

Integrating Fragrance-Infused Wooden Key Cards into Sleep-Focused Hotel Stays

GCSTIMES promotes FSC-certified, ISO 14068-backed fragrance-infused wooden key cards as a low-infrastructure sensory touchpoint for sleep-focused hotel stays.

GCS Times
GCSTIMES
What AI can (and can't) do for hotel venue sales
Opinion Article
June 10

What AI can (and can't) do for hotel venue sales

AI tools that automate proposal generation and follow-up prompts can lift hotel venue conversion rates, but misapplied automation risks undermining the trust-based relationships that drive repeat MICE business.

Lauren Hall
By Lauren Hall, Founder & CEO, iVvy
Ad Guide
The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter. 

Mews
Mews
Ad Tambourine One
All you need is one.

Some call it a website with a booking engine built in. Some call it a booking engine with a website built in. We call it One.

Tambourine
Tambourine
Influence Society Brings Hospitality Leaders Together for New York Summer Rooftop Mixer
Supplier News
June 9

Influence Society Brings Hospitality Leaders Together for New York Summer Rooftop Mixer

Influence Society hosts a curated rooftop networking event for hotel owners, GMs, and marketing leaders on June 30 at PUBLIC Hotel ROOF in New York City.

Influence Society
Influence Society
New York City, United States
The Architecture of Truth: Why AI SEO for Hotels Is Snake Oil (and What Actually Matters)
Opinion Article
June 5

The Architecture of Truth: Why AI SEO for Hotels Is Snake Oil (and What Actually Matters)

The author argues that "GEO" and AI SEO packages sold to hotels are largely ineffective, citing Google's own documentation to debunk popular tactics in favor of data quality.

Fred  Bean
By Fred Bean, Founder & CEO, HotelPORT
Tell the Arrival Story: Help Guests Picture Their First Impression
Opinion Article
June 4

Tell the Arrival Story: Help Guests Picture Their First Impression

Practical guide for branded hotel teams on using organic social media to document the arrival experience with simple mobile video content, helping future guests visualize their stay before booking.

DJ Vallauri
By DJ Vallauri, Founder & CEO, Lodging Interactive
Google just told us how to show up in AI search. Hoteliers, take note.
Opinion Article
June 3

Google just told us how to show up in AI search. Hoteliers, take note.

Google's official GEO guide confirms AI search optimization is still core SEO, urging hoteliers to focus on unique content, technical hygiene, and accurate listings over AI-specific gimmicks.

Thomas McDermott
By Thomas McDermott, CMO, Tambourine
Lodging Interactive’s Generates 1,253 Wedding RFPs for Client Hotels in Five Months
Supplier News
June 3

Lodging Interactive’s Generates 1,253 Wedding RFPs for Client Hotels in Five Months

Lodging Interactive's Social Media Amplified Program delivered 1,253 wedding RFPs across client hotels in five months, representing an estimated $30.6M–$34.6M in potential gross revenue opportunity.

Lodging Interactive
Lodging Interactive
United States
Cendyn’s AI + SEO Course Series: Owning the future of hotel search
White Paper
June 3

Cendyn’s AI + SEO Course Series: Owning the future of hotel search

Cendyn outlines how hotels can adapt their content strategy for AI-powered search through Generative Engine Optimization, focusing on structure, authority, and traveler intent to drive direct bookings.

Editorial team
By Editorial team, Cendyn™
How independent hotels should weigh corporate consortia this season
Opinion Article
June 3

How independent hotels should weigh corporate consortia this season

Independent hotels weighing corporate distribution face a choice between fee-based TMC programs with real volume and commission-only consortia; Amex GBT's new Preferred Extras Lite tier now opens a lower-cost entry point at the top.

Markus  Busch
By Markus Busch, Editor/Publisher, hospitality.today
Ad Tambourine One
All you need is one.

Some call it a website with a booking engine built in. Some call it a booking engine with a website built in. We call it One.

Tambourine
Tambourine
You track your Google rank every week. Why aren't you tracking your AI rank?
Explainer
June 2

You track your Google rank every week. Why aren't you tracking your AI rank?

As AI assistants reshape how travelers research hotels, most properties lack tools to track whether or how they appear in AI responses, ceding bookings and brand narrative to OTAs.

Paige Lopez
By Paige Lopez, Content marketer, Lighthouse
How Meeting Planners Are Using AI to Source Venues
Opinion Article
June 2

How Meeting Planners Are Using AI to Source Venues

AI is now filtering hotel shortlists before planners ever contact a sales team, meaning hotels with vague, detail-poor websites are being silently excluded from consideration.

Cory Falter
By Cory Falter, Partner, Lure Agency
The query became a brief
Opinion Article
June 1

The query became a brief

Google's AI Mode data shows travel queries have tripled in length as travelers shift from keywords to conversational briefs, structurally undermining how hotel distribution channels compete for search visibility.

Markus  Busch
By Markus Busch, Editor/Publisher, hospitality.today
If Search and Display Had a Baby: Why Demand Gen is the New Hybrid You Actually Want
Opinion Article
May 29

If Search and Display Had a Baby: Why Demand Gen is the New Hybrid You Actually Want

A practical breakdown of Google's Demand Gen campaigns vs. Paid Search and Display, covering placements, targeting, creatives, and when to use each in a hotel marketing mix.

Kylie Chen
By Kylie Chen, Director of Paid Strategy, Cogwheel Marketing & Analytics
Cendyn resets hospitality commitment with leadership reorientation
Supplier News
May 29

Cendyn resets hospitality commitment with leadership reorientation

Under new CEO Michael Bennett, Cendyn has restructured its go-to-market approach around former hotel operators, adding managed services and commercial consultation measured by customer revenue outcomes.

Cendyn Favicon
Cendyn™
Skyscanner
Press Release
May 29

Skyscanner Rebrands "Hotels" to "Stays" to Reflect 3.5M Accommodation Options

Skyscanner renames its Hotels tab to "Stays," reflecting a portfolio of 3.5M properties including hostels, campsites, and unique options, driven by Gen Z and Millennial demand for experience-led accommodation.

Skyscanner
Skyscanner Ltd
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Latest Viewpoint

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HN Original
World Panel

When an agent books a hotel, who decides where the booking lands?

Henri Roelings
By Henri Roelings
Expert Views (14)
Erik Muñoz
Erik Muñoz

The hotel is the company actually providing the room. If the price and conditions are the same, the AI agent should book directly with the hotel instead of through a middleman like Booking.com. Direct booking can give guests: better prices loyalty points and perks easier changes and cancellations more accurate information better customer support.

View all Answers

Most Read

  1. Cold Calling in the Hotel Industry: What It Is, Why Hotels Swear by It, and How to Make It Work
  2. Shiji's Natalie Kimball: hotels can't outspend OTAs on AI, but they can still win on experience
  3. Cultural Relevance in Marketing
  4. Loyalty programs may be the one asset agents can't take
  5. Lodging Interactive Introduces CruVu™, a New Private Guest Recognition Service for Hotels and Restaurants

Most Read Authors

Markus  Busch
Markus Busch
Editor/Publisher,hospitality.today
Nick Papa
Nick Papa
Growth Marketing Manager,Curacity
Nasir Zahir
Nasir Zahir
Hospitality Net Author
Susan Tucker
Susan Tucker
Partner & COO, The Lure Agency,Lure Agency
Lynn Patchett
Lynn Patchett
Founder,Kollective
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