Claremont Resort Club's Director of Marketing explains how ghost tour packages, influencer FAM trips, and clean guest data turned a historic property's haunted lore into sold-out October demand.
As AI gives buyers near-instant access to market data, the author argues trust built through consistent delivery and relationship history is the one advantage hospitality sales teams cannot be commoditized on.
A pre-launch checklist for hotel email campaigns covering sender reputation, list hygiene, authentication, send timing, and engagement tracking ahead of Black Friday.
Sojern's second annual European Destinations Advisory Board met in Athens, uniting DMO leaders from across Europe to discuss AI, the Adara integration, and measuring marketing economic impact.
Ruby Hotels launches Dive In with Ruby, a live music series across UK and Germany pairing established artists with secret sets from emerging talent to position its properties as cultural destinations.
Holiday Inn Germany launches its "Chief Holiday Officer" initiative this autumn, giving children staying at its hotels a badge and wish list to help shape the family holiday experience.
A Booking.com executive's claim that no hotel depends on a single platform is rebutted using the same HOTREC study he cited, with Booking Holdings holding ~70% of European OTA bookings.
Bain analysis warns travel operators that rising AI referral traffic and agentic booking tools threaten direct bookings and margin, urging proactive content, pricing, and personalization strategies.
AI-referred traffic to hotel sites quadrupled in a year but remains under 1%, yet conversion rates now match Google organic, making it a metric worth tracking, not rebuilding around.
Valencia Hotel Collection rebrands as Valencia Collection, launching a new name, emblem, and co-branding system across its eight independent hotels in Texas and California.
Insights from GBTA 2026 show travel managers consolidating hotel programs around top performers, using AI-driven data, and prioritizing duty of care, compliance, and service quality.
The article argues that targeted email campaigns to outside luxury traveler lists offer hotels a fixed-cost, commission-free alternative to OTAs for acquiring new guests.
Influence Society's seventh SOCIETIES report argues that AI is reshaping hotel discovery and content production, making strong, distinctive brand identity more critical than ever for visibility and guest choice.
Research with Talker finds 32% of travelers have used AI to book a hotel, but inaccurate content and booking friction remain costly, with unmet expectations costing travelers nearly $1,900 on average.
An editorial argument that every new distribution layer, from OTAs to AI booking, extracts cost from hotels, with independent properties bearing the greatest burden as they lack the scale to negotiate or build alternatives.
OTAs and AI agents are capturing hotel upsell margin by using guest data to personalize room upgrades, breakfast, and late check-out before the hotel ever communicates with the guest.
HOSPA appoints Ryan Haynes as Head of Industry Engagement to lead programme development for the National Hotel Marketing Conference 2027, scheduled for 27 May at Hilton at St George's Park.
Hotels must rebuild their data and API infrastructure to remain visible as AI agents replace traditional OTA search funnels, or risk algorithmic invisibility by 2026.
Americas Great Resorts warns hoteliers that screenshots and AI software subscriptions are not proof of marketing performance, and offers a free AI visibility audit for independent luxury properties.
A 62-point strategic checklist covering five core pillars, from booking engine setup to loyalty programs, to help hotels reduce OTA dependency and grow direct revenue.