HEI Hotels & Resorts, which operates 100+ US properties, has deployed Canary Technologies' Dynamic Upsells to automate and personalize add-on offers across the guest journey.
Coral Sea Hotels Group deploys Shiji's Daylight PMS across seven properties in Papua New Guinea, integrating with SiteMinder, Duetto, and Amadeus iHotelier for unified guest profiles and operational efficiency.
A U.S. luxury hotel group using RobosizeME automation surpassed 3,000 hours saved per month across finance, reconciliation, and back-office functions, exceeding its 600-hour target by 5x.
The AI Hospitality Alliance has formed a 22-member inaugural Advisory Board spanning hotel brands, cloud infrastructure, payments, academia, and AI platforms to guide responsible AI adoption and standards across the industry.
Infor Hospitality previews five HITEC 2026 vendors addressing hotel tech fragmentation, covering loyalty, owner relations, back-office automation, ancillary revenue, and AI-powered distribution.
Hoteza argues that fragmented point solutions limit hotel performance, and that a unified guest journey platform connecting check-in, in-room entertainment, AI messaging, and upselling can lift RevPAR by 12% and ancillary revenue by 30%.
SiteMinder's launch as the embedded distribution engine inside Mews positions it as infrastructure rather than an application, a structural bet aimed at re-rating the stock beyond its current A$2B valuation.
CHMWarnick's Proph+IT platform gains a Performance Quadrants Dashboard for portfolio-wide visualization and a new Select module for select-service assets, covering 22,000 rooms and $12B in managed value.
Actabl appoints Rob Bahl, former Marriott Global VP of Engineering, as SVP of AI Asset Management to lead AI-driven asset and operational strategy across its platform.
Starwood Hotels' VP of Digital Strategy discusses how hotels can optimize for AI-driven search discovery, build data foundations as the source of truth for LLMs, and convert AI recommendations into direct bookings.
Payments have evolved from a back-office function to core hotel infrastructure, with integrated systems now essential for operational efficiency, security, and meeting guest expectations across every touchpoint.
Shiji's Daylight PMS will connect with Omniboost's data platform to automate POS and accounting integrations, reducing manual reconciliation for hotels across more than 10,000 existing integrations worldwide.
Leonardo Hotels Central Europe rolled out the Proposales cloud quotation tool across all properties in early 2026, cutting offer processing time by 50% and lifting booking rates by 12%.
IHG launched a ChatGPT app enabling search across 7,000+ hotels with real-time pricing and availability, and will add conversational AI search to IHG.com and its One Rewards app.
TRYBE's spa and leisure management platform integrates with Infor's PMS to centralize guest profiles, reduce manual processes, and connect room, spa, and activity charges across hotels and resorts.
Veteran hotelier Ian Wilson argues that AI adoption in hospitality is largely superficial, with fragmented point solutions masking structural barriers rooted in brand fee models and owner data access.
The article argues that deploying networks of specialized AI agents across scheduling, pricing, maintenance, and guest services could lift hotel GOP margins by 19–25%, offering a structural edge for early movers.
Acumatica has officially designated HIA as its hospitality industry partner, featuring HIA on a co-branded page for hotel owners and operators seeking unified finance, operations, and reporting tools.
roommaster will exhibit its unified cloud PMS, AI voice concierge, and revenue intelligence tools at HITEC 2026 in San Antonio, with a stage session and private event targeting independent hoteliers.
Actabl's forward-deployed engineering program embeds its engineers inside hotel companies to build custom AI, analytics, and data solutions on top of its unified platform, backed by a U.S.-patented data normalization method.