Your hotel has an AI rank. Do you know what it is?
Lighthouse launches Connect AI 2.0 to help hotels rank in ChatGPT searches and compete with OTAs for direct bookings through AI platforms.
By Adam Swart, VP of Content Operations, Lighthouse
Technology
Stayntouch Named “Hotel PMS Company of the Year” By TravelTech Breakthrough
Stayntouch won for its cloud-based PMS offering 100% uptime, 1,400+ integrations, and mobile-first operations that save hotels 80+ hours monthly.
Innspire Powers Digital Guest Journey at The Statler Hotel at Cornell University
Innspire's AI Concierge now handles 66.7% of guest messaging at the Cornell teaching hotel, with mobile check-in and dining capabilities live.
Maestro PMS Announces Adam Wilson as President, Reinforcing its Focus on Innovation and Customer Experience
Wilson joins from Jonas Hospitality to focus on AI integration, user experience improvements, and expanding Maestro's technology ecosystem.
HCN Tablets Achieve >94% Usage in Luxury Hotel Study
Study of 179 luxury hotel guests shows 94.25% tablet usage rates, with 29% engaging with sponsored content compared to less than 1% for traditional digital channels.
Zucchetti Deepens Strategic Partnership with SiteMinder, Unlocking New Revenue Potential for the World’s Hotels
The expanded integration connects Zucchetti's 48,500 hospitality customers with SiteMinder's distribution platform across Europe, Asia Pacific and the Americas.
Pan Pacific Hanoi Elevates Luxury Hospitality with Shiji’s Infrasys POS, Driving Seamless Service and Operational Excellence
Pan Pacific Hanoi implemented Shiji's Infrasys POS across all F&B outlets to streamline operations and enhance guest personalization.
Shiji and Pan Pacific
Why Pertlink Created the AI in Hospitality Lexicon - And Why We Are Giving It to the Industry
Pertlink releases a free AI Lexicon to help hotel operators understand AI terminology and avoid poor governance decisions, emphasizing human-centered technology implementation.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
How citizenM Mastered Hospitality Automation with Mike Rawson (Formerly CIO of citizenM)
Former citizenM CIO Mike Rawson explains how the brand grew from 13 to 40 hotels while achieving industry-leading NPS through strategic automation that enhances rather than replaces human touchpoints.
Jessica Gillingham in conversation with Mike Rawson
Business Intelligence Tools and Decision Making for Hospitality
The article explores how hotels can leverage data analytics and BI tools to transform operational data into actionable insights for revenue optimization and strategic decision-making.
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
The independent hotelier's guide to AI visibility in 2026
The guide explains how independent hotels can leverage AI search growth while 53% of travelers trust AI suggestions but 66% won't let it book directly.
By Femke Nollet, Content Specialist, Lighthouse
Canary Technologies Honored as the Best Guest Experience Platform of the Year
Canary's AI-powered platform now serves 20,000+ hotels across 100+ countries, automating guest services in over 100 languages.
Choice Hotels International Unveils New Technologies and AI-Powered Solutions to Help Owners Capture More Demand and Operational Excellence
Choice launches five AI solutions including Business Direct for SMBs, EasyBid for group sales, CHARLIE virtual assistant, and RAISE rate management.
Unlock AI-powered growth for your hotel, venue, or destination
Cvent's guide covers AI applications for meetings and events including automated RFPs, room block optimization, and personalized group experiences.
By Diana Tamboly, Manager, Field Marketing, Hospitality Cloud, Cvent Europe Ltd
Hotels Lose Up to 2% of OTA Revenue Monthly. RobosizeME’s New Automation Addresses That Leakage
RobosizeME's automation replaces 30-minute daily manual processes per OTA with continuous monitoring to recover lost revenue.
What does it actually take to get your hotel on ChatGPT?
Connect AI enables hotels to appear in ChatGPT search results with direct booking links, bypassing OTA commissions through automated data structuring.
By Paige Lopez, Content marketer, Lighthouse
What Breaks When Hotel Data Isn’t Truly Unified
Disconnected PMS and POS systems create billing delays, manual reconciliation work, and guest service issues that unified data architecture can resolve.
The innovative history of hotels, that vanished
Analysis explores how hotels lost their role as innovation showcases since the digital revolution, shifting from pioneering physical tech to lagging behind home automation.
By Martin Soler, Partner, Soler & Associates
Mews partners with North American Hostel Association to equip hostels with modern, cloud-based operations
Mews' partnership with NAHA gives 150+ North American hostels access to cloud-based PMS technology for streamlined operations and automation.
Access Hospitality’s Guestline mandates Trusted Browsers to combat increased phishing attacks
Access Hospitality will enforce Trusted Browsers across all Guestline PMS sites in May 2026 to prevent unauthorized device access after rising phishing attacks.