Not Done Weekly - Destination AI Summit Recap!
Survey of 107 hotel leaders finds 63% use AI regularly but only 12.6% have a scaled strategy, 35% don't measure ROI, and less than 6% record AI savings in the P&L.
By Sloan Dean, Founder & CEO, AIHG
Technology
The Hidden Cost of Disconnected Hotel Operations
Fragmented hotel tech forces staff to manually bridge system gaps, creating a hidden labor cost that connected platforms like FCS1 claim can cut task response times by up to 40%.
By Rob Schneider, Freelance Hotel Investment Journalist, FCS Solutions
Lobby and Crewfare win Global Startup Pitch People’s Choice Awards at WiT Singapore 2026
Lobby AI and Crewfare won the People's Choice Awards at the WiT Singapore Global Startup Pitch, and will present at The Phocuswright Conference in Fort Lauderdale in November.
Lobby and Phocuswire
Put AI on the P&L
A framework for hotel operators to move AI spend from "hours saved" to named P&L lines, using Wyndham's voice AI and industry survey data as anchors.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Despite P(doom), Hoteliers Are All In on AI
Recap of the Destination AI Summit in Washington D.C., where hoteliers, owners, and tech leaders discussed AI's role in automating back-office functions, redefining hotel jobs, and reshaping booking distribution.
By Jason Freed, Head of Content & Communications, Otelier
Can AI Really Make Your Hotel Paid Ads Perform Better?
Article examines whether AI tools can meaningfully improve paid advertising performance for hotels.
By Savina Karaivanova, Marketing & Product Strategist, Userguest
Forget Me Not
Twilio's 2026 APAC research finds 70% of consumers have abandoned AI interactions due to lost context, exposing hotels' fragmented guest data infrastructure as the root cause and proposing a governed Guest Memory Layer as the fix.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Expert Views (16)
Kevin King, Chief Executive Officer, Shiji
Over the years, I’ve seen that the most successful technology partnerships rarely start with technology. They start with a clear understanding that change is needed and a shared vision for where the organization wants to go. The hotel groups that get the greatest value from technology are usually those that are willing to challenge the status quo and bring the right people together to make informed decisions.Equally important is leadership.
Jason Floyd, Accomplished Technology Leader, Floyd Hospitality Resources
This resonates deeply after decades in hospitality technology. The strongest outcomes come from genuine partnerships—not merely contracts.As a P&L owner, I’ve seen that distinction from both sides. Some clients generate meaningful revenue but create a disproportionate drain on resources or dominate a roadmap in ways that do not serve the broader customer community.
David Teklit, CEO, Teklogix
In my experience running a boutique technology firm, choosing the right client matters as much as the client choosing the right vendor. Our scarcest resource is not scale. It is attention.The clients we go the extra mile for are clear about the problem they are solving, give us the real decision-makers, decide with discipline, and treat the relationship as a partnership rather than a transaction.
Navigating The 2026 Hospitality CISO Landscape
A benchmark of 200+ security leaders reveals AI is now the top CISO friction point in 2026, with budgets growing modestly and AI governance becoming a core part of the hospitality security role.
By Suzie Squier, President of the Retail & Hospitality ISAC (RH-ISAC), Retail & Hospitality ISAC
Lowen Hospitality Cuts Monthly Close Time by Over 30% and Achieves Near Real-Time P&L with HIA ERP
Lowen Hospitality's 10-property DFW portfolio cut monthly close time by 30%+ and achieved daily P&L visibility after deploying HIA's ERP accounting platform in 2024.
The on-trip experience: what guests remember – and how AI is helping hotels deliver it
Drawing on a survey of 6,000 travelers and 500 hoteliers, the article argues that AI and connected data systems are the key to closing the gap between guest personalization expectations and on-trip delivery.
By Peter Waters, Global Head of Product, Hospitality, Amadeus Hospitality
Avalora's VAIA is First AI Assistant to Complete HTNG Express PMS Integration
VAIA becomes the first AI assistant validated against the AHLA's HTNG Express PMS standard, enabling standardized connectivity with PMS platforms including Visual Matrix.
Hapi Eliminates the Guesswork by Connecting Guest Identity Across Hotel Systems
Hapi launched Guest Identity and Data Lakehouse to resolve fragmented guest records into a single golden profile across PMS, spa, loyalty, and other hotel systems in real time.
Recast: Why clean hotel data will make or break AI
Revinate's Hotel Moment podcast features Triptease co-founder Charlie Osmond on why clean, connected guest data is the foundation for effective AI in hotel marketing and direct bookings.
Karen Stephens in conversation with Dylan Cole
Mews launches Guest Messaging and Automations: GMs set the workflow, front desk staff get back to hosting
Mews launches native Guest Messaging and Automations tools, consolidating multi-channel guest communications into one thread and using AI to instantly resolve 80% of routine queries.
HFTP Names Inntelo AI as AI Partner, Deploying AI Agents for Members, Media and Events
HFTP has selected Inntelo AI as its official AI partner, deploying multilingual AI agents across its website, media titles, and HITEC to serve members, exhibitors, and attendees 24/7.
Inntelo AI and HFTP
New h2c Study: AI Adoption Is Widespread Among Hotel Chains, but Enterprise Readiness Remains Limited
h2c's 2026 study of 113 hotel chains finds 91% use AI, but only 28% have a company-wide strategy, with skills gaps and integration challenges cited as top barriers to scaling.
First Hospitality Accelerates Enterprise Transformation with Robust Company-Wide AI Adoption
First Hospitality reports 200%+ AI adoption growth in six months, with a company-wide program covering training, owner reporting, finance operations, and a proprietary GEO Playbook driving measurable performance gains.
Sirma brings connected AI agents to hotel operations as h2c study signals hospitality’s next AI phase
h2c's AI Opportunity Study 2026, based on 122 responses from 113 hotel chains, finds 70% see proactive AI agents as a key innovation area, while skills gaps and integration challenges remain top adoption barriers.
Bonafide Appoints Tim Sullivan as Chief Growth Officer to Accelerate Growth in Agentic Commerce
Bonafide, an AI alignment platform for brands, names Tim Sullivan as CGO to scale its go-to-market strategy as agentic commerce reshapes how consumers interact with brands.