Hilton's 2026 Trends Report, drawing on Ipsos and Morning Consult surveys of 2,000+ U.S. workers, finds human-centered leadership, mentorship, and purpose outrank perks and technology as drivers of engagement and retention.
Maria Haggo, brain health strategist and ex-hotelier, argues that staff burnout and dysregulated nervous systems directly undermine guest experience, and that psychological safety is a practical fix.
HSMAI Europe appoints Yana Kyrylyuk as Young Talent Program Manager to coordinate initiatives like the Commercial Career Start Program and Connecting Future Leaders for hospitality professionals under 35.
Accor launches its 15th TakeOff! Challenge, inviting students globally to design innovative guest experience solutions focused on first impressions, welcome, and housekeeping standards.
The MLA's 2026 Stars of the Industry event at Fenway Park drew 450+ attendees and honored top hotel employees, managers, and programs across Massachusetts, including an inaugural Lifetime Achievement Award class.
Accor has enrolled 32 Australian hotels in Welcome With Pride's LGBTIQ+ inclusion training program, targeting 50 by end of 2026, with staff reporting double-digit gains in confidence and engagement.
Label Gamelle, founded in Paris in 2020, employs homeless people and refugees as its first job in France, turning surplus food into 2,500+ meals daily while achieving 80% housing and employment outcomes within 18 months.
A role-by-role framework outlining specific, assessable AI skills for every hotel department, from front office and revenue management to housekeeping and HR, with a three-tier proficiency scale.
Doug Kennedy's free 40-minute webcast on June 19 trains reservations staff to quote dynamic rates, handle objections, and prevent bookings from shifting to OTAs.
The piece argues that hospitality's AI challenge is not access but leadership and literacy, outlining which roles will change and how workers at all career stages should prepare.
Booking.com research across 13,000+ respondents finds 45% of LGBTQ+ business travelers have hidden their identity for safety, and 42% have turned down career opportunities due to inadequate employer protections.
FPG argues that frontline employees outperform digital upsell tools in on-property revenue conversion, citing a Bali hotel achieving 6% RevPAR growth and a Singapore agent generating $80K in upsell revenue.
HSMAI Foundation research finds hospitality students self-teach AI through experimentation but rate their academic programs' preparation at just 2.78 out of 5, signaling a readiness gap for employers.
Forward-thinking hotels are using technology to align staffing with forecast demand upfront rather than managing labor reactively after schedules are set.
Newport Hospitality Group argues that seasonal hotel staffing now demands year-round strategy, with faster hiring, cultural investment, and structured training to reduce turnover and protect guest experience.
PATA's new self-paced online programme offers short courses on ESG and AI-powered marketing, targeting tourism professionals from entry-level to senior roles across Asia Pacific.
LA City Council voted 9-6 to potentially postpone the $30/hr minimum wage for hotel and airport workers from 2028 to 2030, amid pressure from businesses threatening to repeal the city's gross receipts tax.
The article explains how workforce management platforms help hotels implement McKinsey's three staffing innovations: standardized metrics, role redesign, and job networks across properties.
The author applies menu engineering principles to categorize staff into stars, cash cows, puzzles, and dogs for better shift planning.
Survey of 500 hospitality CHROs finds only 16% have executives who view HR as strategic partners, while 31% cite retention as top workforce risk.