Booking.com's 11th Annual Travel Predictions, drawn from 28,000+ travelers, identify group budget friction, personalized wellness, recovery-focused stays, and local cultural experiences as key drivers shaping 2027 guest expectations.
An analysis of four hospitality wellness business models covering treatment-based, access-based, membership, and real estate, with data on spa margins, medical spa revenues, and investment trends.
Accor signed multiple development agreements during Dominican Republic Week in Paris, bringing its pipeline in the country to 23 projects covering nearly 6,000 keys, 1,000+ branded residences, and up to 9,000 direct jobs.
OTA share of hotel bookings held flat in 2025 at ~30%, but Booking Holdings now collects guest payment on 73% of its sales, up from 25% in 2019, giving it growing control over room pricing.
Wymara Resort + Villas in Turks and Caicos joins Preferred Hotels & Resorts' Legend Collection, with its villa property also entering Preferred Residences, giving guests access to the I Prefer loyalty program.
Charlotte Weatherall, GM of Corinthia London since July 2025, shares lessons from her first year, including the TMT programme giving staff up to £200 to create spontaneous guest moments.
GHA adds Far East Hospitality's 26 properties and 6,212 rooms across Singapore, Malaysia and Japan to its portfolio, with integration into GHA DISCOVERY loyalty programme planned for early 2027.
HVS forecasts strong fall 2026 U.S. hotel performance driven by ADR gains, with occupancy still ~2 points below 2019 norms, rising cap rates, and outsourced staffing becoming an industry norm.
Hotel Zephyr's GM details how Canary's AI Voice handled 800+ calls in a single month, cutting hold times and freeing staff, while Dynamic Upsells generate $130K in annual ancillary revenue.
A reflective post-event piece on Destination AI 2026, noting broad hotel industry readiness for AI but a persistent gap in practical implementation knowledge.
Cushman & Wakefield argues that rising capital costs, operational complexity, and earlier exit planning are collapsing the traditional linear hotel investment lifecycle into a continuous, interconnected cycle of decisions.
Tuesday brought Henri Roelings reporting that Kempinski CEO Barbara Muckermann and at least six C-suite executives have departed as shareholders explore a potential sale of the 74-property group, Jill Dassen's Destination AI Forum 2026 recap finding broad AI readiness but a persistent implementation gap, and Terence Ronson's 2027 AI budgeting framework built around usage-based cost tracking. Hilton moves to Nasdaq, Cloudbeds integrates with Meta's Muse, and ten property announcements rounded out the session.
A detailed recap of Destination AI Summit 2026 in Washington D.C., covering key sessions on AI adoption, distribution visibility, frontline gaps, and insights from major hotel brands including Hilton, Hyatt, Marriott, and Wyndham.
Opinion piece arguing that luxury hotels lose repeat guests not to competitors but when personal knowledge of those guests disappears with departing staff, eroding the relationship that protected rate.
Mandarin Oriental's MO.RE platform sets a 2050 net-zero pathway, introduces climate-risk profiling per hotel, and commits to biodiversity, cultural heritage, and community programs across its portfolio.
Kempinski's CEO Barbara Muckermann and at least six other C-suite executives have departed, as shareholders explore a potential sale of the 74-property luxury group.
Terence Ronson outlines a 2027 AI budgeting framework for hoteliers, covering usage-based cost tracking, workforce investment, rolling forecasts, and governance tools like Decision Envelopes and AI Override Rates.
Hilton will move its stock listing from NYSE to Nasdaq effective Nov. 5, 2026, citing alignment with its growth ambitions and positioning among the world's most innovative companies.
Hilton and Scandic Hotels Group signed a multi-year strategic agreement to develop Hilton-branded properties across Sweden, Norway, Denmark and Finland, with a 284-room Copenhagen airport hotel slated to open in 2029.
Two hospitality social ventures, Albergo Etico and Label Gamelle, show how business models can embed social inclusion as a driver of profitability rather than a trade-off against it.