FPG argues that frontline employees outperform digital upsell tools in on-property revenue conversion, citing a Bali hotel achieving 6% RevPAR growth and a Singapore agent generating $80K in upsell revenue.
The framework shifts experience design from satisfaction-driven CX toward well-being-focused WX that measurably improves guests' physical, emotional, and spiritual health.
Singita's conservation efforts across African lodges demonstrate how environmental stewardship drives luxury brand differentiation and premium RevPAR performance.
The guide provides eight essential questions hotel executives should ask AI vendors to avoid common pitfalls and ensure responsible implementation.
The hotel technology architecture debate sharpened this week, with AI readiness now emerging as the deciding criterion in the choice between integrated suites and best-of-breed systems. Series by Marriott reached 75 signings and 50 open properties across 43 Indian cities in under six months, adding 3,556 rooms to Marriott's India portfolio. Two pieces argue AI is moving travel discovery earlier in the journey, pushing hotels and destinations to compete for attention before a booking platform is ever reached, and shifting advantage toward brands with genuine editorial authority.
The article argues that successful salespeople focus on understanding client needs through strategic questioning and silence rather than traditional pitching techniques.
RIU Hotels presented its 'Proudly Committed' sustainability strategy in Buenos Aires, reporting nearly $20M in social investment over six years, with Argentina accounting for 60% of the chain's LATAM revenue.
A Marriott Bonvoy survey of 1,731 APEC travelers finds 66% participate in hotel loyalty programs, with engagement shaped by three distinct mindsets: Loyalty Strategists, Value Optimizers, and Experience Seekers.
Industry experts at HT360 Hospitality Leaders Forum argue technology must be embedded from the earliest design stages, not retrofitted, with real examples showing AI and integrations doubling F&B conversion rates.
U.S. hotels posted RevPAR of $117.93 (+5.4%) for the week of 10-16 May 2026, with Orlando leading Top 25 Markets on occupancy gains and San Francisco recording the strongest ADR growth.
Shiji Senior PM Alfredo Goldin shares how a 100+ hotel PMS rollout averaging seven properties per day was kept on track through structured governance, dedicated task forces, and onsite intervention.
AI is shifting travel discovery earlier in the journey, pushing hotels and DMOs to compete for traveler attention before a booking platform is ever reached.
IHG opens two ANA Holiday Inn properties in Japan on consecutive days, marking the first international full-service hotels in Sanda City (130 rooms) and Tosu City (127 rooms), operated by Select Hotels Group.
Marriott and Concept Hospitality's Series by Marriott brand hit 75 signings and 50 open properties across 43 Indian cities in under six months, adding 3,556 rooms to Marriott's India portfolio.
Accor's 5-year program targets 100+ resource-saving solutions by 2030, starting with water efficiency in 2026 via a partnership with non-profit Water Unite to pilot scalable solutions across its global hotel network.
A strategic framework comparing integrated suites vs. best-of-breed architectures, with AI readiness now elevated as the primary criterion for hospitality technology decisions.
GuestCentric argues that generic upsell menus hurt conversion, citing data showing only 3% of guests buy add-ons, and presents adaptive, reservation-aware offer targeting as the fix.
The global wellness tourism market grew to $894 billion in 2024, driving hotels to integrate fitness facilities, recovery services, and nutrition programs as core offerings rather than amenities.
Lexis Hotel Group used Amadeus iHotelier Suite to shift to a direct-first strategy in 2025, recovering $502K via cart abandonment tools and achieving 37% total revenue growth amid reduced inbound travel.
AI didn't create unreliable travel content but amplifies it at scale, shifting competitive advantage toward media brands with genuine editorial authority and citation-backed recommendations.