Pullman Hotels launches a new global brand campaign centered on human connection and cultural exchange, supported by the Pullman xChange event in Paris and a pipeline of 60+ new properties targeting 200+ hotels within five years.
HSMAI Europe President Ingunn Hofseth reflects on lessons from mentor Mike Leven, arguing that culture and people-first leadership are the foundation of lasting business success.
The author argues that true AI-native hotel distribution requires live pull architecture and settlement layers, a gap Google won't fill due to its ad-auction model, leaving an opening for a new entrant.
Service inconsistency in hotels typically stems from fragmented cross-department coordination rather than staff attitude, with small workflow misalignments compounding into visible guest-facing failures.
HVS Europe's weekly bulletin covers three deals: OneIM/AENDRE/LHC buying The Other House London hotels from APG, Revelop acquiring 10 Swedish budget hotels, and Leonardo Hotels opening a 510-room timber-built hotel at Vienna Airport.
Six Asia Pacific transactions and developments covered, including OUE REIT's SGD500M Crowne Plaza Changi Airport sale, two Japan hotel acquisitions, and a Singapore serviced apartment project.
The author argues that fragmented guest identity data across PMS, CRM, and loyalty systems is the core barrier to effective AI, urging hotels to prioritize data governance over AI tool investment.
Monday opens on a summer travel market that is shifting more than growing. Sojern data shows US outbound flight bookings up 13% while hotel searches fall 16%, with the World Cup redistributing demand across host cities rather than lifting it everywhere. Nearly 80% of Brits now plan UK staycations. The AI distribution thread hardens into a deadline, and IHG commits all six luxury brands to Saudi Arabia.
IHG has 48 open hotels and 62 in the pipeline in Saudi Arabia, with Six Senses, Regent, Kimpton, Hotel Indigo and Vignette Collection all entering the market by 2028.
Hotels face a hard deadline on AI-native distribution as AI shopping assistants already query inventory in real time, making machine-readable availability and direct booking pipes a competitive necessity, not a future option.
Villatel restructures into two brands, Villatel Resorts and Homes by Villatel, with Orlando as its flagship and plans to expand through development, acquisitions, and third-party management.
Area Sales Manager Aricia Oliveira of Pier House Resort and La Concha Key West argues that LGBTQ+ inclusion and authentic leadership must be year-round practices, not seasonal campaigns.
BWH Hotels GB survey of 2,400+ loyalty members finds flight disruption and geopolitical concerns are driving Brits toward domestic breaks, with local experiences and food topping guest priorities.
Five Marriott properties across London now offer day use rooms for guests needing a private space to work, rest or refresh without an overnight booking.
PKF hospitality group's new whitepaper finds millionaire relocations will hit 165,000 annually by 2026, with branded residences emerging as the preferred property type for globally mobile HNWIs.
An explainer on cold calling for hotel sales teams, covering targeted outreach to corporate travel managers, event planners, and travel agencies to drive group and event bookings.
A hotel controller's years of documented AR warnings go unheeded as a trade group racks up $221,000 in unpaid bills before filing for bankruptcy, illustrating the cost of poor credit controls and misaligned sales incentives.
The AI Hospitality Alliance launched with 12 founding partners spanning PMS, revenue management, marketing, and guest experience tech, united around education, governance, and open AI standards for hospitality.
While RevPAR benchmarking tracks market position, profit benchmarking via GOPPAR and full P&L metrics reveals whether commercial performance converts to financial returns, a gap that matters most to owners and investors.
EHL research based on executive interviews finds Swiss hotels lack structured cultural intelligence training, leaving staff unprepared for growing Indian, Middle Eastern, and Asian guest segments.