EOS Hospitality Assumes Management of Graduate by Hilton Storrs in Connecticut
EOS Hospitality takes over management of the 100-room Graduate by Hilton Storrs, its 10th property addition in 2026, bringing its total portfolio to 65 hotels nationwide.
News
The Fine Print in Every Hotel Management Contract
A hotel asset manager breaks down HMA negotiation tactics, highlighting fee structures, performance tests, termination rights, and technology clauses that protect owner leverage.
By Bob Rauch, President of RAR Hospitality, R.A. Rauch & Associates, Inc.
Attribution is breaking, completely
AI-driven zero-click search and the erosion of tracking infrastructure are making it harder for hotels to trace the path from guest discovery to booking.
By Martin Soler, Partner, Soler & Associates
PM Hotel Group Expands Portland, Oregon Portfolio with Three New Hotels
PM Hotel Group adds two Hampton Inns and a new-build Caption by Hyatt to its Portland metro portfolio, growing from four to seven hotels in the region.
Vignette Collection Expands Across Greater China with More One-of-a-Kind Luxury Stays
IHG's Vignette Collection adds seven properties across Greater China in 2025, spanning Chengdu, Chongqing, Shanghai, Beidaihe, Qiandao Lake, Sanya, and Hong Kong.
ALL Accor unveils a new report on travel: more emotions, more meaning, more memories.
Accor launches "Stay for more," a new global brand platform for its ALL loyalty membership, emphasizing emotional travel experiences over transactional stays.
AI is coming for everything in hotels – except what you choose to keep human
Gilad Berenstein, founder of Utrip and investor at Brook Bay Capital, outlines practical AI use cases for hoteliers, from daily habit-building to agentic concierge systems and AI-led guest discovery.
Yavapai Lodge Eliminates Long Lobby Lines With Canary's Self-Service Kiosk
Yavapai Lodge deployed four Canary Technologies kiosks and AI messaging to solve a daily 30-minute check-in backlog, cutting complaints to zero and eliminating service recovery costs.
Union Square Plaza Hotel uses Cloudbeds’ open API to build technology around how the property actually operates
Union Square Plaza Hotel's owner used Cloudbeds' open API to build custom AI-assisted rate and inventory management tools without a software development background, bypassing vendor roadmap constraints.
Reclaiming hotel F&B revenue from delivery apps: Are your guests ordering from DoorDash & Deliveroo instead of from you?
IRIS argues hotels can reclaim F&B revenue lost to delivery apps by adopting mobile ordering platforms, citing a 30%+ revenue uplift and an InterContinental New Orleans case study as evidence.
By Kate Fuller, Head of Marketing, IRIS
Simone Puorto: Choosing Humans May Redefine Luxury, Xavier Mufraggi of Generator Plans to Double by 2030, Agentic Protocols Mapped to 100+ Use Cases
Wednesday brought Simone Puorto proposing technocentric, hybrid, and anthropocentric hotel models where choosing human staff over machines becomes a genuine luxury signal, Xavier Mufraggi of Generator on affordable lifestyle hospitality and doubling the portfolio to 30-40 cities by 2030, and the AI Hospitality Alliance mapping agentic protocols to 100-plus hospitality use cases with a free workbook. Milan ADR near all-time high, WTTC's €2B Malta commitment, and 12 property announcements rounded out the session.
When the Holiday Season Ends, Your Guest’s Value Doesn’t
Maestro PMS argues that hoteliers should use the holiday season to build long-term guest relationships by connecting departmental data, rather than focusing solely on seasonal room revenue.
By Lisa Jane Wheaton, Senior Project Strategist, Maestro
h2c Hotel Chain Tech Report 2026: The AI Opportunity
h2c's 2026 global study finds AI is used at 91% of hotel chains, but only 28% have a senior-led strategy and just 13% report measurable ROI.
Viceroy Hotels & Residences Introduces “A World Made by Many,” a New Brand Campaign Highlighting Unique Destinations and the Makers That Shape Them
Viceroy's new multi-destination campaign features 10 local makers across Chicago, St. Lucia, Algarve, Sun Valley, and New York, with bookable immersive experiences tied to each property.
Beyond RevPAR: What Really Drives Hotel Performance?
A four-layer performance framework moves hotels beyond RevPAR to connect commercial results with operating profit, EBITDA, CapEx, and return on invested capital.
Hotel Development: What hands-on hospitality experience brings to investment decisions
An experienced hospitality professional argues that operational expertise must be embedded in hotel development decisions from the outset, not consulted after design, budget, and strategy are already set.
Wellness Partnerships Success with House of Healing Program at Upper House
Upper House's House of Healing program delivers city-specific, two-day curated wellness experiences across Hong Kong, Chengdu, and Shanghai via rotating practitioner residencies.
HOSPA Professional Development highlights career impact of Revenue Management programme
HOSPA's Revenue Management programme is profiled through Joel Graham of Goldsborough Hall, whose training led to expanded responsibilities covering sales, reservations, and revenue.
While long-haul travel plans ease this autumn, travellers remain committed by booking trips to Europe
ETC and Interrail's autumn 2026 Barometer finds long-haul intent to visit Europe fell from 38% to 34%, but confirmed bookings are stable at 52% of intenders, up from 42%.
Is hotel marketing ready for its next evolution?
Revinate CMO Karen Stephens and EMEA MD Dylan Cole discuss moving from CRM and CDP to real-time data activation to drive repeat direct bookings and reduce OTA dependency.
Karen Stephens in conversation with Dylan Cole