X Hospitality used Cloudbeds' open API to build a front desk-free, mobile-first operation at The Blue Hotel Bondi, a model now replicated across 40+ staff and multiple properties in Australia.
Syracuse's lodging market faces a 43% drop in downtown room inventory since 2024 while the $100B Micron semiconductor project and youth sports investment drive new demand and developer interest.
GTC 2026 booking data shows hotel brand voyages averaging $40,000 now represent 5% of cruise bookings, driven by land-based brand loyalists cruising for the first time.
The author argues that hospitality training must move beyond SOPs to incorporate applied psychology, equipping teams with tools to understand human behavior, manage emotions, and adapt in real time.
La Vie Hotels & Resorts will operate the 138-key Westin Gold Coast, a new-build mixed-use development by M Property expected to open in late 2029, marking Westin's first property on the Gold Coast.
A luxury hotel GM with 20+ years of experience argues AI amplifies rather than replaces hospitality professionals, citing Hilton's AI Planner, Be My Eyes partnership, and operational forecasting as real-world examples.
The final installment of an 8-part series argues that RevPAR is a vanity metric, urging hoteliers to measure profit kept after acquisition costs and total guest spend instead.
Expedia Group and RateHawk published research the same week recasting hotel connectivity from neutral infrastructure into the entry condition for AI-driven, platform-controlled distribution.
A hospitality sales leader argues that top salesperson departures are preventable, outlining a "Stay Stack" framework of fair targets, real coaching, recognized effort, and visible career paths.
Hoteliers and venue managers are urged to move beyond diary fullness as a performance metric, tracking utilisation rate, attendee density, RevPASM, and booking pace instead.
AHLA survey of U.S. travelers finds 56% still plan a summer trip despite rising costs, with travelers prioritizing hotel stays over cutting back on shopping, dining, and entertainment.
Cvent CEO Reggie Agarwal argues that AI-driven content saturation makes in-person presence the highest-trust signal in modern marketing, with implications for event strategy.
The 20th anniversary Radical Innovation competition closes August 3, 2026, with a new Technology Category added this year; winners announced October 22 in New York City.
The Elser Hotel in Downtown Miami launched a guest app with Innspire featuring mobile check-in, digital keys via Salto, a digital concierge, and AI-powered security upgrades across the 49-story property.
Thursday closed the week with a World Panel viewpoint asking whether Visa's new travel booking product signals a fundamental shift in hotel distribution, Namastay founder Frédéric Robles on why checkout friction, not pricing, keeps direct booking rates stuck below 15%, and HotelPORT on the hidden operational taxes quietly draining hotel value. Strong C-suite appointments, three new property openings from Charleston to Montana, and Langham's circular food waste program rounded out the session.
As guests increasingly use AI assistants like ChatGPT and Gemini to research stays, hotels risk losing bookings to OTAs if they lack visibility or accuracy in AI-generated recommendations.
With 38% of hoteliers citing integrations as a top pain point, the case for open APIs, best-in-class systems, and intuitive UX over all-in-one platforms has never been stronger.
As AI tools increasingly shape traveler decisions before they visit a hotel website, brand consistency across reviews, listings, and third-party sources has become a critical marketing priority.
Dream Inn Santa Cruz's Director of Sales and Marketing shares how human-led reservations, pre-arrival outreach, and storytelling convert OTA visitors into direct bookers and build multi-generational guest loyalty.
The article argues that luxury hotels can meet ESG goals without sacrificing service quality by embedding sustainability into the guest journey through personalization, digital tools, and transparent communication.