Hotel Management Companies Drive Guest Satisfaction Growth
JD Power's 2026 benchmark shows overall guest satisfaction at third-party managed branded hotels rose 14 points to 696, with Columbia Sussex, Crestline, and Driftwood topping the rankings.
News
The Lost Art of the Tableside Caesar Salad and Why Hotels Must Bring It Back
The Caesar salad's tableside ritual, born in Tijuana in 1924, is a case study in how hotel F&B can use culinary storytelling and skilled service theater to create memorable, differentiated guest experiences.
By Nasir Zahir
Abode Worldwide appoints Wouter Geerts to lead new Market Intelligence and Research division
Abode Worldwide has hired Wouter Geerts, formerly of Mews and Skift Research, to lead a new Market Intelligence and Research division serving hospitality and proptech clients.
La Haute Croissanterie x Nespresso: Sofitel launches limited-edition “Please Disturb” Croissant and Coffee Pairing Menu, uniting two global icons while celebrating a cherished French ritual
Sofitel and Nespresso partner on a limited-edition croissant and coffee pairing menu available at 20 global properties from September to November 2026, delivered as a theatrical in-room ritual.
Omni Hotels & Resorts Doubles Meal Donations for Every Stay During Hunger Action Month
Omni's Say Goodnight to Hunger campaign will double meal donations to Feeding America for every stay in September, surpassing 30 million total meals since launching in 2016.
Greenwashing, Literally
SMARTLINEN's Ask Debbie AI assistant queries live RFID inventory data across 130M+ monthly scans to answer housekeeping queries, with verified circulation data cutting rewashes and extending textile life by 30–40%.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Quorum Hospitality Continues Growth with Management of Hilton Garden Inn Kauai Wailua Bay
Quorum Hospitality takes over management of the 216-key Hilton Garden Inn Kauai Wailua Bay, with guest room and common area renovations planned for early 2027.
Hospitality Financial Leadership - TBHA Fast Track Your Future 2026
David Lund partners with BCHA for a six-session online course covering hotel P&L, budgeting, labor costs, and the financial mindset shift from department head to GM, running September–October 2025.
The Next Era of Hotel Distribution: How Agent-to-Agent (A2A) AI Will Redefine Direct Bookings
The article argues that AI agents negotiating machine-to-machine bookings will bypass OTAs entirely, and outlines steps hoteliers must take now to prepare their tech infrastructure.
By Raj Sahu
Lodging Analytics Research & Consulting (LARC)’s 3Q-2026 U.S. Hotel Industry Outlook and Market Intelligence Reports
LARC forecasts 2026 U.S. RevPAR growth of 5.1%, buoyed by FIFA World Cup and corporate transient strength, with growth moderating to 2.1% in 2027 as group demand slows and AI investment reshapes business travel.
By Ryan Meliker, President and Co-Founder, LARC
AHLA, Lawmakers Nationwide Celebrate National Hotel Employee Day, Showcasing Careers in Hospitality
AHLA's new report finds 75% of hotel employees move into management within five years, with 200+ career pathways available across an industry supporting 9.1 million U.S. jobs.
AH&LA and AHLA Foundation
Aimbridge Hospitality Launches LIFT to Standardize Labor Planning and Management Across Its Portfolio
Aimbridge's proprietary LIFT platform unifies forecasting, scheduling, and execution data across its portfolio, with pilot hotels reporting measurable labor productivity gains, particularly in housekeeping and laundry.
New andBeyond Amazon Explorer sets sail in December 2026.
andBeyond's 32-guest Amazon Explorer yacht launches December 2026 in Peru, offering 3-, 4-, and 7-night Peruvian Amazon itineraries built on the company's safari guiding philosophy.
The corporate booking tool found your hotel. An AI decided which version to show.
Hotels loading rates into GDS have no visibility into how AI-powered corporate booking tools like Concur and Navan rewrite, merge, and rank their listings before a traveler ever sees them.
By Markus Busch, Editor/Publisher, hospitality.today
Business travel is being rewired. Are hotels ready?
Drawing on insights from GBTA 2025, a Minor Hotels executive argues that rising spend per trip, not trip volume, signals a shift toward intentional, high-value corporate travel that hotels must strategically address.
By Fernando Vives, Hospitality Labs Ambassador & Chief Commercial Officer, Hospitality Labs
The World Cup Moved Group Demand Instead of Blocking It, Is SEO Hospitality's Most Overrated Discipline, Only 10% Feel Ready for AI
Tuesday reframed July's numbers. CoStar's analysts point out that the strongest performances came from cities that hosted no World Cup matches at all, with Chicago up 16%, Detroit up 17% and San Diego up 11% on RevPAR, because groups that would have met in Boston or Philadelphia moved to avoid tournament traffic. The tournament redirected group demand rather than suppressing it, and July was the second consecutive month of ADR growth above inflation at 8.2%. The World Panel asked whether SEO is hospitality's most overrated discipline, arguing that travellers rarely discover hotels through generic search. Lighthouse launched embedded specialist teams to fix AI adoption, citing its own survey finding that only 10% of hospitality leaders feel fully prepared while 67% expect major impact.
The Turndown Service
Terence Ronson cross-examines AI warnings from Bill Gates and Pope Leo XIV alongside China's robot culture to assess what AI means for hospitality's workforce, ethics, and human-first identity.
Terence Ronson, Founder & Managing Director, Pertlink Limited
The World’s 50 Best Hotels 2026 Announces The Extended 51-100 List
The World's 50 Best Hotels reveals its 51-100 extended list ahead of the full 2026 ranking ceremony in Paris on 15 September, spanning 23 territories across Asia, Europe, North America, and beyond.
IHG Hotels & Resorts builds on one million meal milestone as Stay for Good returns this September
IHG's Stay for Good campaign returns across 59 hotels in Australia and New Zealand in September 2026, donating $1 per room night to OzHarvest and KiwiHarvest after surpassing one million meals delivered.
Hotel Tech Companies Need to Spend More Time at Investment Conferences
The author argues hotel tech vendors should attend investment conferences like IHIF to understand what drives CEOs and institutional owners, shifting focus from incremental software upgrades to anticipating where entirely new travel demand is emerging.
By Adam Mogelonsky and Larry Mogelonsky