The problem with PMSs: how to approach choosing new hotel tech
Two hospitality tech experts break down why PMS selection is now driven by API openness and integration ecosystems, with practical guidance for independents and multi-property operators.
News
Why guest intelligence depends on the modern PMS
A Shiji Insights Podcast conversation with Cendyn's Head of Solutions Engineering examines how the PMS is evolving from a transactional platform into the execution layer for guest intelligence and personalization.
Florencia Cueto Pedrotti in conversation with Niels Mekenkamp
Booking.com's shield doubles as an invitation
A critical reading of Booking.com's partner messaging argues its "protection" pitch to independent hotels masks a platform dynamic where independents are the foundation being guarded for Booking's own benefit.
By Markus Busch, Editor/Publisher, hospitality.today
Hong Kong Strengthens Its Status as Asia's Travel and Hospitality Powerhouse with AHOCA's Asia Hub Launch, Catalysing Deeper Cross-Border Industry Collaboration
AHOCA launched its first regional chapter outside the US in Hong Kong, aiming to connect American Chinese hotel owners with Asian hospitality leaders for cross-border investment and partnerships.
South Street Partners Expands Its Multi-Billion Dollar Portfolio with the Acquisition of Crystal Springs Resort, nestled alongside the Appalachian Mountains in Sussex County, New Jersey
South Street Partners acquired Crystal Springs Resort in Sussex County, NJ, a 1,400-acre all-season property with two hotels, six golf courses, and ten dining venues, marking the firm's first NYC metro asset.
Four Seasons II Revealed: Introducing New Yacht Residential Suites Aboard the Next Four Seasons Yacht
Four Seasons Yachts announces its second vessel, debuting in 2028 with 79 suites, a new Yacht Residential Suite category spanning two to four bedrooms, and a one-to-one guest-to-staff ratio.
French Open drove Paris hotel performance in May
Paris hotels hit record May ADR and RevPAR figures during the French Open, with peak occupancy of 93.4% and ADR topping EUR485 on the final Sunday of the tournament.
The Bench Launches ‘FHS Living’ in Paris — Future Hospitality Summit’s First European Investment Platform Uniting Capital Across Key Living Asset Classes
FHS Living, launching in Paris in February 2027, is a curated pan-European investment platform targeting Living assets backed by €46.9B invested in 2025 and €50B more planned for deployment.
Empathy Is Something You Design, Not Something You Hope For: Adrienne Boissy on What Healthcare Can Teach Hospitality
Dr. Adrienne Boissy draws on healthcare's measurable approach to empathy, burnout, and system design to challenge hospitality leaders to move beyond aspiration and build human connection into operations.
EU Tourism Platform helps unlock funding opportunities
The EU Tourism Platform consolidates EU, national, and regional funding sources in one place, helping tourism businesses including SMEs access grants and programs supporting green transition, digital transformation, and job creation.
The AI Opportunity Study: Last Chance to Participate
h2c's global AI benchmarking study is open for hotel groups to participate via interview or survey, with a deadline extended to 14 July 2026.
Quality Lodgings grows to 134 hotels with its largest expansion ever in Austria
Quality Lodgings adds nine hotels across Austria, Germany, and Belgium, with six Austrian additions marking its largest-ever single-country expansion and bringing the collection to 134 hotels across eight European countries.
How Much Gold Is There?
The author introduces TCPG (Token Cost Per Guest) as a discipline for hotel operators to meter AI spending, arguing most deployments fail because costs are invisible inside bundled platform contracts.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
May events lifted Adelaide hotel room rates
Adelaide hotels saw ADR rise 6.6% and RevPAR gain 5.7% in May 2026, driven by the Australian Tourism Exchange, though occupancy dipped 0.9% as new supply entered the market.
The HumAIn Framework™: Architecting Auto-Automation in a Product-Centric Hospitality Ecosystem
TRAVHOTECH's HumAIn Framework proposes a four-layer AI architecture for hospitality, separating data infrastructure, software automation, physical robotics, and human strategic oversight.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
What AI can (and can't) do for hotel venue sales
AI tools that automate proposal generation and follow-up prompts can lift hotel venue conversion rates, but misapplied automation risks undermining the trust-based relationships that drive repeat MICE business.
By Lauren Hall, Founder & CEO, iVvy
Will AI Eat Hospitality Tech by 2030, Lighthouse Launches an AI Teammate, 41M Arrivals at Risk from EU Border Delays
Tuesday brought a World Panel question that lands perfectly one week before HITEC: will AI displace established hospitality technology by 2030? Lighthouse answered with a product launch, releasing Ernest, an AI teammate built on hotel-specific data. WTTC warned that EES border delays of three hours could put 41 million European arrivals and $45 billion in spending at risk. Three HN originals rounded out a strong day.
Beyond the Room Block: How Hotels Can Maximize Wedding Revenue During Peak Summer Season
Hotels can grow wedding revenue beyond the room block by offering hospitality suites, F&B activations, local partnerships, and personalized touches that turn one-night stays into multi-day guest experiences.
By Ashley Unrue, CHS, CHSP, Senior Regional Director of Sales, Newport Hospitality Group
Beyond RevPAR: Why PMS/POS Integration is Redefining Hotel Revenue Strategy
Maestro PMS argues that connecting PMS and POS systems is now a strategic requirement for hotels shifting from room-centric metrics to Total Revenue Management and full guest value visibility.
By Lisa Jane Wheaton, Senior Project Strategist, Maestro
Trends Redefining Hospitality Design and Hotel Development
Survey of 2,000 US and European travelers identifies six design imperatives: acoustic comfort, visible sustainability, embedded wellness, faster refresh cycles, authentic local culture, and technology as emotional connection.
By Johan Holm Thornhammar, SVP Hospitality, Outform