Mandarin Oriental Exceptional Homes Continues Global Expansion into New Destinations
Mandarin Oriental Exceptional Homes grows to 43 properties across 18 destinations, adding 12 new homes in Croatia, Greece, Italy, Spain, and Thailand.
News
WTTC Targets One Million Tourism SMEs to Benefit from its Together in Travel Community
WTTC research finds a 10% SME productivity uplift could unlock $63B in direct Travel Tourism GDP across 8 markets, as the council targets 1 million businesses for its free Together in Travel platform.
How to Start a PMS Migration: 6 Steps Before You Change Systems
A six-step framework for hotels preparing a PMS switch, covering goal-setting, ecosystem mapping, data curation, process redesign, team ownership, and vendor evaluation.
Nikkie Randhawa-Singh, Senior Vice President- Asia Pacific & Middle East, Shiji
The last competitive edge: why trust is the only asset AI cannot replicate
As AI gives buyers near-instant access to market data, the author argues trust built through consistent delivery and relationship history is the one advantage hospitality sales teams cannot be commoditized on.
By Jun Kwon, Teaching Instructor, School of Hospitality Leadership, East Carolina University
In China, the AI agent can already sell Marriott's afternoon tea
Marriott's nine-year Alibaba partnership gave it exclusive AI agent commands on Fliggy, letting agents book rooms and F&B packages, while rival chains and independents remain limited to a basic five-field room search.
By Markus Busch, Editor/Publisher, hospitality.today
“Hospitality is just a temporary job.”
Hotel Manager Marsela Loulai, who rose from waitress to hotel manager, argues the industry must engage colleges to reframe hospitality as a genuine career, not a stopgap job.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
The Rise of the Emerging Experience Generation
Trailing Millennials and Early Gen Z, dubbed the "Emerging Experience Generation," represent 78M+ US travelers who prioritize mobile-first tech, social media discovery, authenticity, and locally grounded experiences when choosing hotels.
By Bonnie Knutson, Professor in The School of Hospitality Business in the Broad College of Business, Michigan State
What RevPAR misses about hotel revenue
TRevPAR declined 8.8% vs RevPAR's 6.3% in HotelData's 2025 U.S. sample, illustrating how room-only metrics obscure F&B, spa, parking, and other in-stay revenue trends.
By Erik Tengen, President Hospitality Upsell, Plusgrade Inc.
How Corduroy Inn & Lodge Solved Seasonal Staffing Challenges With Canary’s Self-Service Kiosks
Canary's kiosk and mobile check-in tools helped a 42-room West Virginia ski lodge capture OTA guest contact details and card-on-file data without 24/7 front desk coverage.
Your Black Friday offer is ready. Is your inbox placement?
A pre-launch checklist for hotel email campaigns covering sender reputation, list hygiene, authentication, send timing, and engagement tracking ahead of Black Friday.
Duetto Acquires FLYR Hospitality, Is AI-Generated Data Evidence or Fluff at Scale?, Agentic AI Books Trips Fine Until Something Goes Wrong
Thursday brought Duetto acquiring FLYR Hospitality to combine AI pricing with plain-language BI into a unified revenue platform, a World Panel viewpoint on whether AI-generated research data is evidence or volume dressed as insight, and Martin Soler arguing agentic AI's real accountability test isn't booking a trip but handling disruption. GHA's $1.04B Q3, Cushman's €11.5B European H1, and ten property announcements rounded out the session.
DiamondRock Hospitality Company Acquires The Bellmoor Inn & Spa
DiamondRock acquires The Bellmoor Inn & Spa in Rehoboth Beach, DE for $31M ($392K per key), targeting a stabilized NOI yield of ~9.5% after capital improvements.
Dreamscape Hospitality Takes Over Management of The Doyle in Charlottesville
Dreamscape Hospitality takes over management of The Doyle in Charlottesville, VA, with a planned conversion to Tapestry Collection by Hilton effective September 30.
Marriott International Signs Landmark Agreement with FICO Corporation for Seven Hotels in Thailand
Marriott and FICO Corporation signed a deal for seven new hotels across Bangkok, Pattaya and Phuket, adding 1,262 keys and introducing citizenM, Four Points Flex and Series by Marriott to Thailand.
You Heard It First at Ruby: Dive In With Ruby Turns Urban Hotels into Stages for Europe’s Next Breakthrough Artists
Ruby Hotels launches Dive In with Ruby, a live music series across UK and Germany pairing established artists with secret sets from emerging talent to position its properties as cultural destinations.
New Holiday Inn® by IHG Study Reveals: Children Want Simpler Holidays Than Parents Think
Holiday Inn Germany launches its "Chief Holiday Officer" initiative this autumn, giving children staying at its hotels a badge and wish list to help shape the family holiday experience.
Where Can The Guest Be Powered
Pertlink applies McKinsey's Global Energy Perspective 2026 to hospitality, arguing that energy constraints will determine where AI and guests can be served, and proposes tracking AI token costs alongside utility costs per occupied room.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
European Hotel Market Update - H1 2026
European RevPAR grew 3.0% YoY in H1 2026, hotel transaction volumes topped €11.5bn (22% above 10-year average), and luxury assets dominated investment at 46% of total volume.
Global Hotel Alliance Delivers Robust Revenue and Loyalty Growth in Q3 2026
GHA posted US$1.04B in Q3 2026 revenue, up 27% year-on-year, with loyalty redemptions surging 58% and cross-brand revenue jumping 53% to US$168M across its 38M-member programme.
Hotel Upselling: Motivating Employees to Sell More or Serve Better?
An intern at GRACE La Margna, St. Moritz examines whether commission-based upselling incentives motivate genuine service or just sales, and how to design systems that reward both.