Centara Unveils New Brand Experience Touchpoints Designed to Elevate Every Stay
Centara introduces signature touchpoints including sleep rituals, family activities, and local cultural collaborations across its Thailand-based hotel portfolio.
News
HFTP Announces 2026 Hospitality Technology Honors: Mary Gerdts for Hall of Fame and Bob Gilbert with an Award of Merit
Gerdts founded POST Integrations in 1991 and EboCom in 2000, providing payment processing exclusively to hospitality, while Gilbert led HSMAI for 30+ years.
The End of Problems: Why is the Travel Industry Optimizing for a World That's About to Disappear?
The author argues that travel companies optimizing customer-facing problem-solving tools are missing AI's shift toward preventing problems entirely before customers encounter them.
By Jacqueline Nunley, Global Industry Strategist - Travel, Transportation & Hospitality, Salesforce, Inc.
How to Prepare for Failure
Companies should train frontline staff, monitor complaint patterns, and create consistent recovery processes to transform service failures into trust-building opportunities.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
A World That Calls You Closer: 2028 Four Seasons Private Jet Experience Journeys Connect Travellers to New Destinations
Four Seasons unveils 2028 private jet journeys featuring new hotels in Cartagena, Puerto Rico, and Venice with luxury expedition packages.
Market Beat Italy - FY 2025
Italy posted the strongest RevPAR recovery in Europe at +53% since 2019, while hotel investment hit €2.5 billion across 110 transactions.
By Davide Barbaro and Francesco Calia
Balancing Pressure and Possibility: The New Playbook for Hotel F&B
Hotel F&B operations face margin pressure from food inflation and labor costs while guest expectations rise, but new technology and data-driven strategies offer opportunities for profitable differentiation.
By Guy Reinbold, Corporate Director of Food and Beverage, Meyer Jabara
PMS Era Ending in the AI Stack, Accor Bets $300M on Nigeria, European Pipeline Hits Record
Wednesday turns on three concrete signals: a bold opinion declaring the unified PMS era over, a $300M Accor-Shoreline bet on Nigeria, and a European pipeline now at record-high early planning.
“Nature & Me” - A Subtle Shift in Sustainability Messaging
Research shows reframing sustainability messaging from "nature out there" to "your relationship with nature" drives stronger guest participation in eco-friendly choices.
By Dr. Leïla Rahmani, Visiting Professor, EHL
Europe's Hotel Construction Pipeline Grows, and the Early Planning Stage Hits a Record High Project Total at Q1 2026 Close
Europe's hotel pipeline reached 1,731 projects with early planning stage hitting record highs, led by the UK with 268 projects.
NEWH, Inc. Honors Stacy Garcia with 2026 ICON of Industry Award
Garcia, a 30-year industry veteran and Lebatex founder, will receive NEWH's top honor alongside two scholarship recipients.
GBTA Welcomes EU Measures to Make Travel Easier to Book, Compare and Manage
GBTA supports new EU legislation requiring integrated booking systems and emissions data for cross-border rail and multimodal business travel.
The Manta Resort Unveils New Underwater Room on Pemba Island, Marking Next Chapter in Ocean Tourism
The third-generation room, built by Genberg Underwater Hotels, channels all proceeds to coral reef restoration and community programs in Tanzania's marine conservation area.
Choice Hotels International Concludes 70th Annual Convention, "Making More Possible" for Franchise Owners and Guests
Choice unveiled AI-driven technology solutions at its 70th convention while celebrating franchise owners across 26+ hotel brands.
Domes Resorts Announces Expansive Growth and Developments for 2026
The Greek hospitality group adds Casa Collective acquisition, 4 new properties across Portugal and Spain, plus portfolio-wide F&B enhancements.
Mashantucket Pequot Tribal Nation Celebrates Reopening of Two Trees Inn and New Operating Partnership with Waterford Hotel Group
The pet-friendly inn near Foxwoods closed during COVID and reopened with renovated rooms, new management by Waterford Hotel Group, and enhanced amenities.
Masterise Group launches One Central Saigon
The luxury mixed-use project features Vietnam's first Ritz-Carlton hotel and residences opposite Ben Thanh Market in Ho Chi Minh City's historic core.
FIBO 2026 boosted Cologne hotel performance in April
RevPAR jumped 8.7% year-over-year with peak occupancy hitting 96.5% on the trade show's opening night.
Events pushed Barcelona’s April occupancy to 9-year high
RevPAR jumped 10.7% year-over-year to EUR164.93, with occupancy peaking at 95.5% during Bridal Fashion Week and FCE/SeaFood festival.
Posadas Strengthens Its Presence in the Premium Luxury Segment with the Opening of Five New Hotels and Beach and City Resorts Nationwide
Posadas will add 7% more rooms through five luxury properties including Izla by Fiesta Americana Isla Mujeres and Live Aqua Centro Histórico Mexico City.