Sales & Marketing
Why Hotel CMOs Keep Rearranging Deck Chairs on the Titanic
As generative AI platforms capture a growing share of travel research, hotels with inaccurate or inconsistent online records are being excluded from AI-generated recommendations before guests even enter the booking funnel.
Not Done Weekly is Back! - The OTA Duopoly Just Got Company.
Airbnb's Hotels team leaders detail 650M users, 90% direct demand, and hotel nights growing 3x faster than homes, raising real questions about OTA dependency for independent hotels.
Webinar on Sep 10: Top Tips to Create AI Visibility for Your Hotel
Milestone's September 10 webinar covers how AI platforms select and recommend hotels, with tips on content quality, authority, and entity building to boost visibility.
Your rate now competes with a points price inside Google's answer
Google's AI Mode now lets US travelers book hotels and compare cash rates against loyalty points in one conversation, removing the friction that previously delayed award redemption decisions.
Booking.com Reveals Travelers Prioritize Trips Ahead of Other Day-to-Day Expenses
A Booking.com survey of 1,332 U.S. travelers finds 84% view travel as a quality-of-life investment, with 68% cutting daily expenses to fund trips and 69% using flexible payment options.
Digital marketing decoded: Budgeting 101
A downloadable guide for hotel marketers on building a 2027 digital marketing budget using cost of acquisition, ROAS benchmarks, and direct vs. OTA net revenue comparisons.
U.S. Travel Honors Destination Marketers with 2026 ESTO Awards
U.S. Travel Association named 2026 ESTO Award winners across 10 categories at its 42nd annual conference in Philadelphia, honoring DMOs and state tourism offices for creative destination marketing.
IHG Hotels & Resorts Brings Hospitality on the Road With New IHG Racquet Cruiser at the 2026 US Open
IHG returns as official hotel partner of the 2026 US Open with a new complimentary motorcoach experience and Racquet Bar perks for fans and loyalty members.
Are AI-powered RFP Responses Really Good For Hotel Group Sales?
The author argues that fully automated AI proposal responses risk commoditizing hotel group sales, pushing buying decisions toward price alone, and urges hotels to keep human touchpoints at the center of the sales process.
InterContinental reinforces commitment to restorative travel through extended worldwide partnership with Timeshifter
InterContinental is extending its global deal with jet lag app Timeshifter, giving all guests at its 242 hotels across 70 countries free access to personalised circadian science-based travel plans.
The email you want is the one she gives you for a reason
Hotels receive OTA guest emails for operational use only, but an address given directly by a guest during their stay is unencumbered by platform restrictions and is the only record the hotel truly owns.
It’s not about the booking – it's about everything that came before it.
Data from the Travel Dreams 2026 report, covering 500 hoteliers and 6,000 travelers, shows shortlists form before the booking page, making AI visibility and early-journey presence the top priority for 2026.
Guests Don’t Want Your Playlist (They Want the Feeling They Can Take Home)
Sonic identity is framed as a portable, shareable brand asset, with research showing distinct hotel music boosts guest favorability and F&B revenue when programmed intentionally across dayparts.
Everything the OTA sends you about your guest expires
OTA-provided guest emails, phone numbers, and virtual cards all expire within days or weeks, leaving hotels with no reachable guest list — and AI booking agents are set to repeat the same pattern.
If Guests Pay for Access, Shouldn't the Access Credential Show It?
The article argues that premium-tier hotel access credentials like key cards should reflect the value hierarchy guests pay for, using materials and design to reinforce exclusivity at every touchpoint.
How History, Childhood Impressions, and Emotional Memory Can Create a Future Guest
The author argues hotels should use history, architecture, and storytelling to create emotional memories for child guests, building future brand loyalty grounded in nostalgia research and evolving family travel trends.
Do We Need More Leonardo da Vinci in Hotel Marketing?
The piece questions whether hotel marketers benefit more from broad, cross-disciplinary thinking than from deep specialisation in a single area.
What Emerging Markets Taught Me About Hotel Sales That Luxury Markets Never Could
A hotel sales veteran argues that emerging markets build sharper commercial instincts than luxury ones, teaching demand creation, relationship-led selling, and agile pricing under real pressure.
Travel Media Group Hotel Social Media Video Content Surpasses 30,000 Hours Watched and 500k Engagements
TMG's hotel social media solution has hit 30,000+ hours of video watch time and 500,000+ engagements, reflecting short-form video's growing role in traveler discovery.