Case Studies

How a Historic San Francisco Hotel Leveraged Amadeus’ iHotelier Solution to Increase Direct Bookings and Sell More Unique Experiences

With its distinct combination of timeless design, original Victorian architecture, and modern elegance, San Francisco’s 115-year-old Handlery Union Square Hotel, in the heart of downtown, offers guests the best this city has to offer. Ideal for business travelers, families or couples, the hotel boasts premier views and private balconies from many rooms, two full-service meeting and events venues, and a warm ambience that makes guests feel relaxed and welcome.

Amadeus Hospitality

San Francisco, California, United States

Grand America Hotels and Resorts Runs Lean using IDeaS’ Optix for G3 RMS, built on AWS

Grand America Hotels & Resorts is a private, family-owned organization operating eight hotels and resorts in the western United States. Each property is unique, with the company’s portfolio including large convention hotels and ski resorts—from midscale to luxury—located in city centers and across the roadside of the adventurous American West. The organization operates a lean revenue management structure for all properties from one central location.

IDeaS

United States

M3 and APS® Partner to Foster The Shepherd Hotel’s Mission – Positively Impact The Lives of Others

In 2011, Rick Hayduk, a long-time and experienced hotelier, was inspired to open a hotel that employed individuals with intellectual disabilities with the goal in mind of positively impacting the lives of others and giving everyone a chance for forward advancement in the hospitality industry. After learning the ins and outs of the hospitality industry for over three decades and becoming a true hospitality veteran, Hayduk opened The Shepherd Hotel in April of 2022 with the help of Rich Davies, a third-generation real estate developer, and incredibly involved Clemson Alumni.

M3

United States

M3's Boutique Accounting Services Assist North Star Lodging Management in Back-Office Procedures

North Star Lodging Management (NSL) is both a ground-up developer and first-rate operator focused primarily within the hospitality sector. Headquartered in Pittsburgh, PA, NSL has completed a number of custom, ground-up hotel developments across the Eastern United States since its inception in 2015 and currently manages a portfolio of four hotels throughout Pennsylvania, North Carolina, and Florida. Since 2017, NSL has utilized M3's Accounting Core, Document Imaging, PMS Mapping, and Professional Services. In addition to using M3's software and services, NSL also leverages M3's industry partners, including Paymerang, since 2021, and HotStats, since 2022.

M3

United States

M3 Aids GF Hotels & Resorts in Exponential Growth

Scalability is often a daunting task that few hotel management companies succeed in, as many factors play into the success of balancing a large hotel portfolio. Recent world-wide events have resulted in large-scale change within the hospitality industry.

M3

Lawrenceville, Georgia, United States

How Texas-Based Valencia Hotel Group Maintains Consistent Excellence

Trent Freeman had a challenge. His hotels had topped the charts of guest satisfaction. "That's a very difficult place to sustain," he told us. In this case study, we're going to dive into how he got there, the challenges of maintaining consistent excellence, and how he overcame them through listening to guests through technology and motivating his team.

Shiji

Texas, United States

M3 Benefits Luminous Hotel Management Through the Power of It's Top Rated Hotel Accounting Solution

M3

Lawrenceville, Georgia, United States

Case Study: Lack of Differentiation Was Stifling Revenue

Unclear messaging and price positioning was keeping this mixed-use development from reaching its revenue potential.

By Jim Schultenover, Consultant, Strategic Solution Partners

United States