Are you leveraging Google’s metasearch ads?
Today, we’re talking about… Google’s metasearch ads. Hospitality marketers have grown intimately familiar with Google search ads
By Thomas McDermott, CMO, Tambourine
News
HSMAI’s Sales Leader Forum to Elevate Knowledge and Skills of Sales Leaders
HSMAI will welcome sales professionals eager to discuss today’s critical issues and identify solutions at the Sales Leader Forum in Frisco, Texas, on October 20, 2022. This exciting HSMAI Commercial Strategy event advances the hotel sales discipline by elevating the knowledge and skills of off-property sales leaders through the sharing of important trends, critical insights, and best practices.
How Hotels Are Trying To Entice Travelers To Return
From this summer’s air travel chaos to staffing shortages in hospitality sectors around the world, the impact of the COVID-19 pandemic on travel persists to this day.
Hotel Data Conference sold out for first time since 2019
The 14th Annual Hotel Data Conference, presented by IDeaS, has sold out for the first time since 2019 with 712 registered attendees for the event on 10-12 August at the Omni Nashville Hotel. Co-hosted by STR and Hotel News Now, HDC had sold out six years in a row prior to the pandemic.
DoubleTree by Hilton Invites Fans to First‑Ever DoubleTree Doodle Social Media Contest
Calling all cookie lovers, bakers, creators, doodlers, wanderlusters, globetrotters and more! In celebration of National Chocolate Chip Cookie Day on August 4, DoubleTree by Hilton announced yesterday an extra sweet opportunity: the DoubleTree Doodle Contest! For the first time ever, the brand is calling upon fans to channel their creativity and doodle a design for the DoubleTree Cookie sleeve, in which the beloved cookie has been served to guests at DoubleTree hotels for over 30 years.
“We Love Working With Hotels and Delivering an ROI of 40x1”: An Interview with Visionary Tech Co-Founder and CEO of Leading Cart Abandonment Platform CartStack and RezRecover
We’ve all been there. After many minutes, or perhaps even hours of combing through a website and painstakingly adding and removing items from the shopping cart, we glance at the proposed subtotal, rake our eyes back over the items in the cart, and decide we will ‘sleep on it’ before making a final purchase decision.
By Alan Young, VP, Strategy | Hospitality, Infor
The Next Great Chapter: HSMAI 2022 Adrian Awards Open
The Hospitality Sales and Marketing Association International (HSMAI) is now accepting entries for the 2022 Adrian Awards. The 66th annual Adrians competition will recognize excellence in travel marketing. As the hospitality industry rebuilds and looks to the future, the Adrian Awards celebrate the innovative and creative work done by hotels, destinations, and their agency partners.
Nobody Asked Me, But… No. 269 Hotel History: Paso Robles Inn (1891)
For centuries, the local Salinan Indian tribe enjoyed the hot mineral water that bubbled up in what is now the center of Paso Robles. They named it “Heaven’s Spot” because of the curative powers of the sulphur springs. When the Franciscan padres arrived, the tribes’ population was greatly reduced in just four generations. The Spanish colonial government intended for their California missions to be temporary institutions which they mistakenly thought would quickly convert the Indians to Catholicism and teach them Spanish and farming methods.
By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC
The Hotel Photography Guide
Today we are talking about… The many, many types of hotel photography. Photography is the single most important asset in your digital marketing arsenal. A great shot of the building exterior can set you apart from the competition.
By Thomas McDermott, CMO, Tambourine
Dealing with Pet Travel Anxiety? Here are 10 Ways to Keep Calm
A recent survey1 revealed that 70% of Americans plan to travel this summer and 68% say that traveling with pets provides a sense of security. But as pet parents, you don’t need a survey to tell you what you already know. We love traveling with our pets because our pets are part of our family, and leaving our furry companions behind can be stressful.
Kingwood International Resorts Selects Tambourine for a Portfolio of Golf-Centered Destination Resorts
Kingwood International Resorts, known for developing and operating luxury real estate properties and golf-centered destination resorts, has partnered with Tambourine, the digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, for its portfolio of resorts.
Hotels.com is searching for a Retro Beach Motelier to time-hop to the best coastal gems in the USA
Infinity pools, cabanas and DJ party sets may give you modern beach baller status, but do you ever crave just plain beach balls and unplugged fun in the sun? If your idea of a perfect somewhere is a blast from the past beachside paradise unchanged by the modern world, Hotels.com has the gig for you as the "Retro Beach Motelier."
EAST Miami Hotel Joins Forces with Laasie to Tap Into the Power of Instant, Personalized Guest Rewards
EAST Miami Hotel, a stunning and expansive luxury property offering travelers a unique glimpse into Miami’s vibrant, urban jungle, has teamed up with Laasie to offer guests a new kind of guest loyalty program. Recognizing guest demand for an increasingly personalized experience, EAST Miami Hotel plans to leverage Laasie’s modern, AI-powered loyalty technology to establish more meaningful, dynamic relationships with guests via an instant-gratification rewards model.
Do you know just how much a single guest is worth?
Getting to know your Customer Lifetime Value.
By Thomas McDermott, CMO, Tambourine
Marriott International Hosts the Exchange Customer Conference in New York City
Marriott International’s annual association and corporate customer conference, THE EXCHANGE, marked an optimistic milestone for the return of in-person meetings and events, one of the hardest hit segments during the COVID-19 pandemic. Held from July 13 -16, 2022, in the heart of New York City’s Times Square at the recently renovated New York Marriott Marquis, THE EXCHANGE brought together (approximately) 1,072 customers, hoteliers and industry leaders to engage and rally around new approaches to doing business; discuss topics of importance to today’s customers such as sustainability, diversity, equity, and inclusion, technology innovation, and the state of the industry; and reinforce the importance and value of in-person connections and coming together again.
AHLA Welcomes Preferred Hotels & Resorts as New Member
The American Hotel & Lodging Association (AHLA) today announced it has welcomed Preferred Hotels & Resorts℠ as a new member. Preferred Hotels & Resorts is the world’s largest independent hotel brand, representing more than 650 distinctive hotels, resorts, residences, and unique hotel groups across 80 countries—including 190 properties in the United States.
North America Hotel Guest Satisfaction Declines as Travel Volume, Room Rates Rise, J.D. Power Finds
Hotel occupancy rates are on track to approach pre-pandemic levels this year[1] as travelers get back on the road and in the air to make up for two-plus years of deferred vacation plans. However, according to the J.D. Power 2022 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, the surge in demand and steadily climbing prices have not been met with a corresponding improvement in amenities or services. As a result, overall hotel guest satisfaction declines 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms.
Nobody Asked Me, But… No. 268: Hotel History: Wentworth by the Sea
Hotel History: Wentworth By The Sea, New Castle, New Hampshire (161 rooms): The Wentworth by the Sea (formerly the Hotel Wentworth), built in 1874 by Daniel E. Chase and Charles E. Campbell, was the largest wooden structure on the New Hampshire coast. It was bought in 1879 by Frank Jones, wealthy owner of banks, breweries, insurance companies, racing stables, railroads and the world’s largest shoe-button company. Jones hired the talented Frank W. Hilton (no relation of Conrad) to manage and promote the Wentworth.
By Stanley Turkel, CMHS, Hotel consultant, Stanley Turkel, MHS, ISHC
The Perfect Weekend in Palm Springs
As we at HVS consult on thousands of existing and proposed hotels and resorts across the country each year, we get to know markets very well over time. My husband and I have spent much time in the Coachella Valley over the years for both business and pleasure, including hosting our wedding there in 2014, and we’ve found some great spots. Friends and family visiting Palm Springs often turn to us for recommendations, and over time, I have perfected my go-to list that I’m sharing with you here. If you have a trip to Palm Springs planned soon, I invite you to print and start checking off the boxes!
By Rodney Clough, President - HVS Americas, Denver, HVS
Hyatt Expands Collaboration with Knowland Focused on Increasing Group Business Market Share
Knowland, one of the world’s leading providers of data insight within the hospitality meetings and events industry, announced today that Hyatt has expanded its relationship with the company to deliver value across its portfolio. Knowland continues to partner with brands and management companies to expand its data set and enhance its intelligence-driven technology. Hyatt is the first global hotel brand to offer its managed and franchised hotels access to the Knowland database through a holistic portfolio-driven program.