Sales & Marketing USA & Canada

May 24, 2023

Q2 Insights Reveal Summer Travel Expectations and Opportunities to Address Traveler Pain Points

These new insights combined with surveys of current business travelers and corporate executive perspectives from the Quarterly Business Travel Tracker in collaboration with JD Power and Tourism Economics will help anticipate and identify consumer opportunities and risks—highlighting the greatest opportunities to grow travel and ensure it is established as essential.

By Jamie Mageau, Director of Research Products, U.S. Travel Association

United States

Press Release

May 22, 2023

Hundreds of Hoteliers Lobby Congress for More Workers

The American Hotel & Lodging Association (AHLA) this week hosted its Hotels on the Hill fly-in on Capitol Hill. More than 200 hoteliers representing 30-plus states met with members of Congress to share how labor shortages are impacting hotels and lobby for policies to help grow the hotel workforce.

AH&LA

United States

Press Release

May 19, 2023

GBTA Showcases Business Travel Outlook for Canada and Future Industry Trends

Business travel in Canada is poised for a strong, evolving future, according to the takeaways from the Global Business Travel Association (GBTA) Canada Conference 2023 held in Toronto from May 15-17.

GBTA

Canada

Opinion Article

May 17, 2023

Staying on Target: Mastering Your Meta Audience

Today we are going to discuss…

By Thomas McDermott, CMO, Tambourine

United States

Supplier News

May 17, 2023

Waterville Valley Resort adds new innovations to become an agile industry leader

Waterville Valley Resort has selected Thynk.Cloud to help them elevate their historical brand experience, automate and simplify the work of their employees and deliver continued innovation by embracing true business agility.

Thynk

Waterville Valley, New Hampshire, United States

Press Release

May 17, 2023

HSMAI Announces 2023 Revenue Optimization Honorees

The Hospitality Sales and Marketing Association International (HSMAI) will celebrate four outstanding revenue optimization leaders during HSMAI ROC Americas in Toronto on June 28, part of HSMAI Commercial Strategy Week 2023. HSMAI will honor Andrew Rubinacci with the prestigious Vanguard Award for Achievement in Revenue Optimization. Monika Morrobel, CRME, CHDM, Senior Corporate Director of Commercial Strategy at Kessler Collection and Don Hood, Director of Commercial Services at Hyatt Centric Key West Resort & Spa, will be presented with the Revenue Professional of the Year Awards for corporate and single/multi-unit, respectively. Dave Roberts, professor at Cornell University, author, and longtime hospitality executive at Marriott, will be honored with the Revenue Optimization Educator of the Year Award.

HSMAI (USA)

United States

Press Release

May 16, 2023

42.3 Million Americans Expected to Travel for Memorial Day Weekend

AAA projects 42.3 million Americans will travel 50 miles or more from home this Memorial Day weekend*, a 7% increase over 2022. This year, 2.7 million more people will travel for the unofficial start of summer compared to last year, a sign of what’s to come in the months ahead.

AAA (the American Automobile Association, Inc.)

United States

Ad Guide

The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

Mews

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Radical Innovation Hospitality TECHNOLOGY

Radical Innovation is an initiative that challenges creative thinkers and visionaries in hospitality TECH to pioneer compelling innovations that fuel the future of the hospitality and travel industries.

Radical Innovation

Should OTAs and other intermediaries be asking customers for a tip?

View

May 16, 2023

Are OTA tips fair for hoteliers and their staff?

Order pizza from your local restaurant and you'll likely tip on delivery. Use a food delivery service and you'll be given the choice to tip when ordering or on delivery. These examples cement a social norm: as a consumer, you have the choice to recognise - and reward - the service a person has provided to you.

View by Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd

HN Original

World Panel Digital Marketing in Hospitality

Should OTAs and other intermediaries be asking customers for a tip?

By Max Starkov

Expert Views (12)

May 16, 2023

Martin Soler, Partner, Soler & Associates

No. They shouldn't. Tips are things we pay to a person who has helped us. In Europe it is to someone who has helped us beyond the usual. In the US it seems like the tip has replaced the salary. Asking for tips like this is like the resort fees, the green fees and all the other random fees that companies are adding in a way to give a false appearance of a lower price.

Fabian Bartnick, Founder, Infinito

So hang on, the tip goes to hopper for making the booking and then charging commission to hotels on the other hand? Sounds to me like being married and having an affair same time.The Tip should go to the person providing the service.

Larry Mogelonsky, Partner, Hotel Mogel Consulting Limited

A tip? For what... exceptional programming, unique product selection, a brilliant write-up? This is the ultimate in arrogance. First of all, let's just step back a bit. An OTA is a self-serve, distribution system. This compares to a traditional travel agent, which is (what I would call) full-service.

View all Answers

External Article

May 10, 2023

2023 AHLA ForWard Conference: Better Than Ever

The 2023 AHLA ForWard Conference in Chicago brought together over 600 women in the hospitality industry who were excited to learn from, encourage, and support each other. The conference's mood was incredibly upbeat, with participants buoyed by the sense of community and shared experiences. Here's a brief summary of some of the most inspiring moments of the conference from hertelier correspondents Lan Elliott of DEI Advisors and Gloria Kennett of Hyatt Hotels & Resorts.

hertelier.com and AH&LA

United States

Press Release

May 9, 2023

The Hospitality Show 2024 to be Held in San Antonio Oct. 28-30, 2024

The American Hotel & Lodging Association (AHLA) and Questex today announced that The Hospitality Show 2024 (The Show) will be held at the Henry B. Gonzalez Convention Center in San Antonio Monday, Oct. 28, 2024, through Wednesday, Oct. 30, 2024.

AH&LA and Questex

United States

Press Release

May 9, 2023

Hotel Association of NYC Foundation Honors Industry Luminaries at Annual ‘Red Carpet Hospitality Gala’

The Hotel Association of NYC Foundation, charitable arm of the Hotel Association of New York City (HANYC), hosted its annual “Red Carpet Hospitality Gala” at The Pierre Hotel in Manhattan on Monday, May 1 where Hon. Eric Adams, Mayor of the City of New York, delivered keynote remarks.

Hotel Association of New York City (HANYC)

New York, New York, United States

Case Study

May 8, 2023

How a Historic San Francisco Hotel Leveraged Amadeus’ iHotelier Solution to Increase Direct Bookings and Sell More Unique Experiences

With its distinct combination of timeless design, original Victorian architecture, and modern elegance, San Francisco’s 115-year-old Handlery Union Square Hotel, in the heart of downtown, offers guests the best this city has to offer. Ideal for business travelers, families or couples, the hotel boasts premier views and private balconies from many rooms, two full-service meeting and events venues, and a warm ambience that makes guests feel relaxed and welcome.

Amadeus Hospitality

San Francisco, California, United States

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Radical Innovation Hospitality TECHNOLOGY

Radical Innovation

Supplier News

May 4, 2023

Nemacolin Turns to Hapi for Salesforce CRM Deployment

Nemacolin, an award-winning, luxury destination resort nestles within 2,200-acres in the Laurel Highlands of southwestern Pennsylvania, has partnered with Hapi and Salesforce to roll out high-touch, personalized service across its entire campus, which includes lodging, restaurants and activities.

HAPI

Farmington, Pennsylvania, United States

External Article

May 3, 2023

Cost Concerns Creep Up for Travelers, Forcing Hoteliers To Rethink Rate Strategies

After a period when consumers were prioritizing spending on travel and experiences regardless of the expense, hotels in some markets are now beginning to see that trend slow down as inflation persists.

HotelNewsNow

United States

Press Release

April 28, 2023

Air Travel Woes Result of Years of Federal Underinvestment

Years of underinvestment in the Federal Aviation Administration has led to an air travel system that is struggling under intense and growing demand—as a record-breaking season for summer travel approaches.

U.S. Travel Association

United States

Case Study

April 26, 2023

Grand America Hotels and Resorts Runs Lean using IDeaS’ Optix for G3 RMS, built on AWS

Grand America Hotels & Resorts is a private, family-owned organization operating eight hotels and resorts in the western United States. Each property is unique, with the company’s portfolio including large convention hotels and ski resorts—from midscale to luxury—located in city centers and across the roadside of the adventurous American West. The organization operates a lean revenue management structure for all properties from one central location.

IDeaS

United States

Supplier News

April 19, 2023

Tambourine Video Production Wins Six Platinum Viddy Awards

Tambourine, the Fort Lauderdale-headquartered digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, is celebrating six Viddy Awards.

Tambourine

United States

Press Release

April 13, 2023

AAHOA Announces New Foundation to Support Disaster Relief, Charitable Initiatives Across the Country

On the opening day of the 2023 Asian American Hotel Owners Association (AAHOA) Convention & Trade Show, the association announced the launch of the AAHOA Charitable Foundation.

AAHOA

United States

Supplier News

April 4, 2023

The Waterfront Inn Leverages Stayntouch PMS to Deliver a Luxury Experience with Southern Charm

Stayntouch, a global leader in providing cloud hotel property management systems (PMS) and guest-centric technology, today announced a partnership with The Waterfront Inn, a luxury boutique hotel located at Lake Sumter Landing Town Square in The Villages, FL. The Waterfront Inn chose Stayntouch to deliver its flexible and easy-to-use cloud PMS to its upscale south Florida property.

Stayntouch

Orlando, Florida, United States