Most hoteliers agree that, at least for the foreseeable future, hotel stays will be different. Guests will be more conscious about hygiene, social distancing and expecting a contactless guest-journey. At the same time, most hotels DO NOT HAVE the means right now to make big investments in cutting-edge new tech.

So we ask ourselves, what are the inexpensive, easy, and quick to implement solutions that hotels could be implementing today to support changed guest-expectations?

Dave Berkus
Dave Berkus
Managing Partner at Wayfare Ventures LLC
Nick Price
Nick Price
Founder of NetSys Technology
Fergus Boyd
Fergus Boyd
Hospitality Consultant
Ian Millar
Ian Millar
Professor at Ecole hôtelière de Lausanne
Ted Horner
Ted Horner
Information Technology and Services Consultant
Max Starkov
Max Starkov
Adjunct Professor NYU Tisch Center for Hospitality and Hospitality & Online Travel Tech Consultant
Marco  Correia
Marco Correia
Partner & Co-Founder, T-Hotel Hospitality Knowledge
Juanjo  Rodriguez
Juanjo Rodriguez
Founder, The Hotels Network

IT solutions for the current situation can be split into two areas: in-property interactions and communication. First, in the hotel, there are straightforward steps like online check-in and check-out. Second, during the guest-journey, starting on the hotel's website booking process all the way until the post-stay phase, clear communication with the guest is paramount. Messaging has to be able to cover every step, be personalized to each guest, and quickly adapt to changing conditions.

Uli Pillau
Uli Pillau
Founder and CEO of apaleo
Ingo Dignas
Ingo Dignas
CEO & Co-Founder at Protel