Using technology to increase visibility and customer loyalty for meetings and events at a new hotel property
InterContinental Barcelona used Cvent's platform to increase meeting RFPs by 19% and RFP value by 33% while achieving 100% response rates.
Case Studies
Riding the PortoBay wave: how people are shaping hospitality
The author visits PortoBay's Funchal property to interview staff for a podcast series exploring what makes the Portuguese hotel group's culture distinctive.
What 219 TripAdvisor Reviews Reveal About The Neighborhood Hotel Little Italy - Chicago, IL
ECG's analysis of 219 TripAdvisor reviews shows how institutional proximity to UIC and Rush Hospital drives 24% of guest bookings at the Chicago property.
Case Study: Hotel Opening Purchasing & Installation
FF&E consultants rescued a delayed dual-property California hotel opening by coordinating missing procurements and installations when original teams lacked visibility.
Case Study: How a GDN Campaign Tripled a Luxury Hotel’s Breakfast Package Production
A Chicago luxury hotel's Google Display Network campaign generated $150,000 in breakfast package revenue with 12.5:1 ROAS, tripling initial targets.
More time for guests: the impact of seamless technology at Sunborn London
Case study shows Shiji's integrated technology reduced check-in time by 80% and increased F&B revenue by 20% at the yacht hotel.
Roomzzz automates 40% of payments and centralizes multi-property operations with RMS
Roomzzz implemented RMS across 11 UK aparthotels, saving 11 hours daily through automated night audits and reducing manual payment processing by 40%.
How SilverBirch Hotels & Resorts Streamlined Financial Operations with Fairmas
SilverBirch replaced error-prone Excel spreadsheets with Fairmas software, achieving improved forecast accuracy and faster scenario modeling across its Canadian hotel portfolio.
Case Study: Boutique Hotel Sets a New Standard of Pickup Analysis with LodgIQ
A boutique hotel achieved double-digit RevPAR growth and 20+ hour monthly savings by replacing manual pickup analysis with LodgIQ's automated revenue management system.
How hotels are shifting OTA bookings to direct channels and boosting revenue in months
Three hotels generated millions in direct revenue within months by segmenting OTA guests and sending personalized campaigns instead of generic promotions.
Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy's AI messaging
Paradise Resort implemented HiJiffy's AI platform achieving 531 bookings worth AUD $750K through automation, with 82% guest engagement on WhatsApp messaging.
Catching Up with The Hotel Folk: Guests, Growth, and Insights
It’s hard to believe it’s been four years since we interviewed David Scott, Chief Executive at The Hotel Folk for a case study on how the group use GuestRevu. Back in 2021, the world was just beginning to emerge from the worst of COVID. Travel was slowly finding its rhythm again, and hotels were learning how to welcome back both loyal and new guests whose expectations had shifted almost overnight.
Fairmas & Tidan Success Story
The Tidan Hospitality and Real Estate Group has been a leader in the real estate industry since 1970. Despite their success, managing financial planning for their 12 hotels was a challenge. Tidan’s reliance on manual processes for consolidating financial data led to inefficiencies and errors.
GHT Hotels automates 89% of enquiries and generates €733,000 in revenue with HiJiffy's AI chatbot
GHT Hotels is a leading group with properties along the Costa Brava and Costa del Maresme, offering guests a mix of comfort, entertainment, and great seaside locations. As the group expanded, so did the challenges – particularly in managing customer service, staying on top of digital communication, and boosting direct bookings.
Lead nurturing champions: hotels mastering the human-digital balance
Most guests don’t book on their first interaction. They explore your website, fill out a form, or call the reservations team — then vanish. For many hotels, that’s the end of the conversation. But for hospitality leaders, it’s just the beginning.
Digitizing in-room dining in a full-service hotel: Operational and experiential outcomes at Grand Hyatt Singapore
Grand Hyatt Singapore partnered with Shiji to implement the Stellaris Digital Dine platform, reimagining the in-room dining experience to be intuitive, frictionless, and aligned with the hotel’s broader digital transformation goals.
A pragmatic, data-driven approach to direct bookings with Triptease
GCP Hospitality is a hotel management company operating a diverse portfolio of independent hotels and hostels across the Asia-Pacific region. With properties ranging from luxury resorts to brand-forward hostels, GCP operates a highly adaptive, analytics-first approach to revenue and distribution. While direct bookings are an important goal, GCP’s strategy centers on sustainable growth, healthy channel mix, and guest retention.
KING’s Hotels improve guest communications with HiJiffy reaching 91% WhatsApp automation
In the hotel industry, responding to guest enquiries quickly and accurately is key. At the same time, many operators struggle with freeing their teams from repetitive tasks. This was the exact challenge KING’s Hotels in Munich wanted to solve: giving staff more time for quality guest interactions and driving more direct bookings.
The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence
In today’s hospitality industry, guest expectations continue to rise, with real-time feedback playing a crucial role in shaping brand reputation and loyalty. For operators managing diverse and unique properties, fragmented systems for monitoring guest sentiment can hinder both operational agility and service recovery.
Digital layer helps redefine luxury tourism
Red Sea Global (RSG) is building a new future for luxury tourism, driven by Saudi Arabia’s Vision 2030. With sustainability at its core, RSG is crafting unparalleled guest experiences and efficient operations across vast, diverse landscapes. Its foundational network architecture, built on HPE Aruba Networking, helps ensure seamless connectivity, smart management, and a personalized digital journey.