What refugee clubhouses teach us about hospitality

Hospitality doesn’t always start with a front desk. Sometimes, it starts with a football, a shipping container and a place where people feel welcome again.

Sarah Johnson

Senior Copywriter

Mews

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Human Resources

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Corporate Social Responsibility (CSR)

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Clubs

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Opinion

AI and the Next Wave of Hotel Technology

Artificial Intelligence has transitioned from the future of technology into an actual key player in business decisions – and the hospitality industry has welcomed it. From dynamic pricing engines and chatbot concierges to predictive maintenance and ...

Alice Sherman

Executive Vice President & Managing Director, Americas

HVS

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Property Technology

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Chatbots, Robotics & AI

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Opinion

Accrual Accounting for Hotels: How Fairmas Improves Financial Performance

Accrual accounting for hotels is essential for modern hotel financial planning and analysis. Unlike cash accounting, which only records transactions when money changes hands, accrual accounting captures revenues and expenses when they are incurred. ...

Kinza Raheel

International Marketing & Communications Manager, Fairmas GmbH

Fairmas GmbH

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Finance

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Information Technology

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Finance & Accounting

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Opinion

Mastering mobile ordering: 10 best practices to drive ancillary revenue and free up staff time

As hotels navigate continued pressure on rooms revenue, F&B has firmly stepped into the spotlight as one of the most powerful drivers of ancillary income. For F&B leaders, the opportunity to maximise spend while streamlining operations has never bee...

Kate Fuller

Senior Marketing Manager, IRIS Software Systems

IRIS Software Systems

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Guestroom Technology

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Lodging Industry

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Food and beverage

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Guest Experience

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Opinion

2026 is the year of the brand evolution

In 2025, hospitality experienced its first true channel shift in consumer behavior since the introduction of smartphones. AI-driven booking channels and large language models (LLMs) moved from experimentation to influence, reshaping how travelers di...

Luke Markesky

Vice President Ecommerce at Cendyn

Cendyn™

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Sales & Marketing

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Brand Marketing

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Opinion

The Customer Service Department Isn’t Broken – The System Is

I’ve been monitoring my customer service experiences with the brands I do business with a little more closely than usual. And I’ve made numerous calls to airlines, mobile phone carriers, electronics companies, and more. I’ve found that people are ty...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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CRM & Loyalty

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Opinion

2025 Guest Experience: How Hotels Are Winning Satisfaction in a Year of Record Demand

The 2026 Guest Experience Benchmark reveals a hotel industry that continues to mature under pressure. Despite record tourist arrivals in several regions, guest satisfaction continued to rise. This matters because volume growth often strains service ...

Bruno Saragat

Sales Engineer at Shiji Reviewpro

Shiji

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Reputation Management

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Markets & Performance

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Guest Experience

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Opinion

Luxury Resort Marketing’s Most Expensive Miscalculation

Luxury resorts do not suffer from a lack of marketing sophistication. Many operate with advanced technology stacks, experienced teams, and more data than at any point in their history.

Andrew Paul

Managing Director, Americas Great Resorts

Americas Great Resorts

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Sales & Marketing

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Email marketing

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Brand Marketing

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Luxury Travel

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Opinion

The Hotel Technology Maturity Curve and the Shift Toward Best-in-Class Systems

Hotel technology rarely stands still. As hotel businesses grow, their needs change, and the systems that once felt like an adequate fit can start to feel limiting. What supports a single property does not always scale cleanly across a portfolio. Ove...

Priya Rajamani

VP of Implementation & Support at Stayntouch

Stayntouch

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Information Technology

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Property Technology

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Lodging Industry

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Opinion

Gmail’s Gemini era: What it means for hotel email marketing

Google has officially entered a new phase of inbox intelligence. With the rollout of Gmail features powered by Gemini AI, the inbox is no longer just a place where emails arrive. It is becoming an AI-curated feed that prioritizes relevance, engageme...

Haydee Fernandez

Associate Director, Customer Benchmarking & Recommendations at Cendyn

Cendyn™

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Email marketing

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Chatbots, Robotics & AI

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All Latest News

What refugee clubhouses teach us about hospitality

AI and the Next Wave of Hotel Technology

Accrual Accounting for Hotels: How Fairmas Improves Financial Performance

Mastering mobile ordering: 10 best practices to drive ancillary revenue and free up staff time

2026 is the year of the brand evolution

The Customer Service Department Isn’t Broken – The System Is

2025 Guest Experience: How Hotels Are Winning Satisfaction in a Year of Record Demand

Luxury Resort Marketing’s Most Expensive Miscalculation

The Hotel Technology Maturity Curve and the Shift Toward Best-in-Class Systems

Gmail’s Gemini era: What it means for hotel email marketing

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