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Destination AI Conference: Cutting through “AI Slop” and Finding what Hoteliers Need to Know
Opinion

Destination AI Conference: Cutting through “AI Slop” and Finding what Hoteliers Need to Know

Stephanie Smith of Cogwheel attended the Destination AI Conference for Hoteliers in Washington DC on September 30, 2025.

Stephanie Sparks Smith
Stephanie Sparks Smith
CEO & Digital Matriarch, Cogwheel Marketing
Cogwheel Marketing & Analytics
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Events & Conferences
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Chatbots, Robotics & AI
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Stephanie Sparks Smith
by Stephanie Sparks Smith
3 October 2025Cogwheel Marketing & AnalyticsEvents & Conferences
Destination AI Conference: Cutting through “AI Slop” and Finding what Hoteliers Need to Know
Reading Between the Lines: What Hotel Companies Do Not Say About Gender Equality
Opinion

Reading Between the Lines: What Hotel Companies Do Not Say About Gender Equality

There is a troubling disconnect in the hotel industry between public commitments and meaningful action on gender equality. Nearly every major hospitality brand now publishes impressive-sounding policies on diversity and inclusion but the reality beh...

Jin Cao
Jin Cao
Doctoral Researcher from the International Centre for Hospitality and Aviation Resilience Management (ICHARM), University of West London
University of West London
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International Centre for Hospitality and Aviation Resilience Management (ICHARM)
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Human Resources
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Diversity
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Jin Cao
by Jin Cao
3 October 2025University of West London Human Resources
Reading Between the Lines: What Hotel Companies Do Not Say About Gender Equality
Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox
Opinion

Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox

People older than 50 make up less than a fifth of all hotel employees, revealing a stark underrepresentation of experienced workers in an industry that should value their expertise. Research from The Hong Kong Polytechnic University’s School of Hote...

Nasir Zahir
Nasir Zahir
CFBE, is the Founder and President of NZ Hospitality
NZ Hospitality
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Human Resources
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Diversity
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Nasir Zahir
by Nasir Zahir
3 October 2025NZ HospitalityHuman Resources
Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox
Opinion

The #1 Mistake Hotels Make with AI: Bolting It onto Old Workflows

AI is everywhere right now. It’s in your newsfeed, in the trade magazines, at the hotel conferences, and yes, even creeping into those late-night WhatsApp chats with fellow operators. The promises are shiny: faster check-ins, smarter pricing, happie...

Are Morch
Are Morch
Digital Transformation Coach for Hotels
Are Morch, Digital Transformation Coach
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Chatbots, Robotics & AI
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Are Morch
by Are Morch
3 October 2025Are Morch, Digital Transformation CoachChatbots, Robotics & AI
Are Morch, Digital Transformation Coach
Email Is About to Become Your Most Important Customer Interface
Opinion

Email Is About to Become Your Most Important Customer Interface

The hospitality industry has overlooked email and the inbox for too long. While hotels invest resources in websites and social media, email remains one of the most valuable yet underinvested in customer touchpoints. Not only the hotel’s own email ma...

Nick Slavin
Nick Slavin
CEO and Co-Founder at Curacity
Curacity
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Email marketing
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Lodging Industry
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Chatbots, Robotics & AI
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Content Marketing
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Nick Slavin
by Nick Slavin
2 October 2025CuracityEmail marketing
Email Is About to Become Your Most Important Customer Interface
Opinion

Triptease Date Boost: Automatically focus marketing on your priority dates

Every hotelier knows the frustration of hard-to-fill dates, whether they be midweek lulls or seasonal dips. That’s why we’ve built Triptease Date Boost, our new feature that gives you more control over your priority dates and helps you fill more roo...

Genevieve Horchler
Genevieve Horchler
Product Marketing Manager
Triptease
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Revenue Management
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Travel Technology
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Advertising
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Innovation
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Genevieve Horchler
by Genevieve Horchler
2 October 2025TripteaseRevenue Management
Triptease
"In the flow" or "On the Flow" comments on work
Opinion

"In the flow" or "On the Flow" comments on work

People talk about “being in the flow” as if it’s some zen productivity state. That’s nice, but what I mean by flow is much more practical: things moving. From left to right, down the funnel, across the team. Progress happens because work doesn’t get...

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Human Resources
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Innovation
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Martin Soler
by Martin Soler
2 October 2025Soler & AssociatesHuman Resources
"In the flow" or "On the Flow" comments on work
Top 10 Hotel Industry Concerns
Opinion

Top 10 Hotel Industry Concerns

I spent some time researching what are the main concerns of hotel company leaders. I put the list below, but it is quite familiar: People, talent, and culture top the chart. Finding and keeping good staff has apparently never been harder.

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Finance
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Human Resources
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Information Technology
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Martin Soler
by Martin Soler
2 October 2025Soler & AssociatesFinance
Top 10 Hotel Industry Concerns
Opinion

2025/26 Federal Per-Diem Update: Steady Rates Ahead

The federal government per-diem rate is made up of a lodging allowance and a meals and incidental expense (M&IE) allowance. The per-diem lodging rates, which set the maximum amount a federal traveler can reimburse, are based on the average rates for...

Chelsey Leffet
Chelsey Leffet
Managing Director, Northeast Leader, HVS
HVS
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Finance & Accounting
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National & International Policy
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Chelsey Leffet
by Chelsey Leffet
2 October 2025HVSFinance & Accounting
HVS