Traditional revenue management assumes control over pricing and distribution, but OTAs and AI algorithms now determine visibility and customer consideration sets.
Revenue managers interpret identical data differently based on personal filters and context, making decision-making more subjective than objective.
Author argues hospitality vendors must shift from traditional selling to building trusted partnerships through expertise and transparent communication.
The article argues hospitality's personal touch is already compromised by 74% annual turnover rates and widespread burnout, not threatened by AI.
HVS analysis shows branded residential has evolved from luxury niche to financing tool, with rising construction costs making residential components essential for hotel project viability.
Detroit faces a 3,000-room hotel shortage while 12% of downtown office space sits vacant, creating opportunities for strategic office-to-hotel conversions.
The framework combines Six Sigma, Lean, and change management methodologies with hospitality examples showing 15-20% cost advantages and 62% reductions in service defects.
Author argues Skift's portrayal of hotel brands as villains is wrong, claiming the real squeeze comes from multiple cost layers including software, OTAs, and uncontrollable expenses beyond franchise fees.
CEO Dimitri Antonopoulos discusses how the family-owned group built independent luxury properties in Old Montreal over 50+ years.
Analysis explores how short GM tenure cycles create operational friction with long-tenured hourly staff, leading to service degradation in luxury hotels.
The author argues hospitality must double down on human experience and expand internship programs while competitors automate, as guest judgment and personalized service remain irreplaceable competitive advantages.
AI tools like ChatGPT and Gemini are bypassing traditional booking sites, with over two-thirds of travelers now using AI for research and many booking directly through these platforms.
German hotel investment reached €1.9 billion in 2025, up 50% year-over-year, while RevPAR declined slightly to €78.8 despite occupancy gains.
Record €1.9B investment led by Dalata acquisition, with occupancy 77-83% across key markets and RevPAR growth in Dublin and Galway.
Misaligned marketing and revenue teams cost hotels conversions and profitability through outdated messaging, mistimed campaigns, and missed demand opportunities.
Commentary on how China's humanoid combat robots are advancing AI capabilities that could soon revolutionize hotel service operations.
De L'Europe Amsterdam's GM shares insights on achieving MICHELIN three-key status through local identity, empowered teams, and visible leadership.
A sales director's frustration reveals why being indispensable in your current role can actually prevent career advancement in hospitality.
The article argues that while AI improves recruiting efficiency, human recruiters remain essential for evaluating nuance, culture fit, and soft skills that determine hiring success.
Hotels should diagnose which layer of the demand stack their problem exists in before selecting a marketing agency, as most agencies solve downstream problems while hotels often need upstream demand origin solutions.