Public Relations

The Prosperous Hotelier - Introduction by David Lund

Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality. There’s a common belief that the financials are best left to professionals who can sort out the complex interplay bet...

David Lund

The Hotel Financial Coach

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Lodging Industry

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Finance & Accounting

David Lund

A Powerhouse of Innovation and Networking: 6 Key Takeaways from the 2023 OIGA Conference and Trade Show

A Powerhouse of Innovation and Networking: 6 Key Takeaways from the 2023 OIGA Conference and Trade Show

In the heart of the United States, where Native American heritage and modern progress merges, the Oklahoman Indian Gaming Association (OIGA) Conference and Trade Show is a yearly convergence of cultural celebration, innovation, and business astutene...

Joe DeVore

VP Casinos and Gaming

BirchStreet Systems

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Events & Conferences

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Lodging Industry

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A Powerhouse of Innovation and Networking: 6 Key Takeaways from the 2023 OIGA Conference and Trade Show

Aligning Resort Marketing to Guest Expectations: Rethinking Content Strategy

Aligning Resort Marketing to Guest Expectations: Rethinking Content Strategy

If you’ve recently booked a vacation, you might understand the frustration that can come with choosing a hotel. You’re about to spend thousands of dollars and naturally, you expect a great experience. A recent study published by GuestRadar indicates...

Daniel Diosi

Entrepreneur, Daniel Diosi & Partners

Daniel Diosi & Partners

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Sales & Marketing

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Public Relations

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Aligning Resort Marketing to Guest Expectations: Rethinking Content Strategy

ChatGPT is Scary Good, But Can It ’Rewrite’ the Future as We Know It?

ChatGPT is Scary Good, But Can It ’Rewrite’ the Future as We Know It?

“Do you think we’re going to be replaced?” My colleague’s question hung in the air between us as I considered my response. She was, after all, asking me something I’d asked myself. If we’re being honest, it’s precisely the question many of us have c...

Alan Young

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

Puzzle Partner Ltd.

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Public Relations

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Chatbots, Robotics & AI

ChatGPT is Scary Good, But Can It ’Rewrite’ the Future as We Know It?

Common ways hotels make wrong marketing investments

As a hotel marketing professional and consultant for nearly a decade, I noticed that management teams of independent hotels are hesitant about investing in digital marketing.

Daniel Diosi

Entrepreneur, Daniel Diosi & Partners

Daniel Diosi & Partners

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Public Relations

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Digital Marketing

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Brand Marketing

Daniel Diosi & Partners

Hotels are slowing down their growth by refusing to adopt market research

Companies worldwide use market research to test the viability of new products or services by communicating directly with target customers. In the past, market research was mainly conducted via phone interviews, or by distributing surveys to an exist...

Daniel Diosi

Entrepreneur, Daniel Diosi & Partners

Daniel Diosi & Partners

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Public Relations

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Digital Marketing

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Brand Marketing

Daniel Diosi & Partners

A Fictional Press Release can be a Great Motivator

A Fictional Press Release can be a Great Motivator

I’ve been asked many times how to get the C-suite to invest in customer service. There are plenty of good answers. My go-to response has always been, “Show them the numbers.” The C-suite loves numbers. Prove that spending $100 will make the company ...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Public Relations

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Guest Experience

A Fictional Press Release can be a Great Motivator

The International Hotel Investment Forum Is a Sign of Strength Not Only for the Hotel Business Community, But the Global One Too

The hospitality industry has always been a bastion of camaraderie. And the International Hospitality Investment Forum, or IHIF, has always been where the vanguard of the global hotel community comes together to broker deals, launch new brands, netwo...

Alexi Khajavi

Group President, Hospitality and Travel at Questex LLC.

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Events & Conferences

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Brand Marketing

Questex Hospitality & Travel